InDesign is Incompatible? Indesign for windows 23H2

[Marcela2210096887ln]

I'm trying to download InDesign but it says I have to update my sistem. 

I'm running a Windows 11 Version 23H2, and the website says the latest version of InDesign requires Windows 11 Versions 21H2 or 22H2. Is that the issue?
All other requirements are being met.

[Mike Witherell]

How much RAM you running? (it should be fine on a newer Win version.)

[Marcela2210096887ln]

32gb of RAM

[BobLevine]

What are the rest of the system specs? I've had no issue with 23H2 here and now running 24H2. You're not using S Mode are you?

[Marcela2210096887ln]

AMD Ryzen 9 5900X 12-Core Processor 

32gb of RAM

Windows 11 64 bit

[BobLevine]

Something else is going on. Do you have full admin rights? Any 3rd party anti virus or malware applications?

[Justin3789554435rx]

I'm experiencing the same issue as Marcela(My Post https://community.adobe.com/t5/indesign-discussions/indesign-quot-does-not-work-quot-with-my-device/...).

Is there any other input on this situation if I don't have any 3rd party anti virus/malware apps and I have full admin rights? I've also recently noticed almost every Adobe app gives me this same error. I'm using a free trial as well if this makes any difference (I have used these apps on the same system around a year or so ago, I'm using a free trial to export my .indd files as PDFs). Thank you.

[Anshul_Saini]

Hi @Justin3789554435rx and @Marcela2210096887ln,

Thank you for reaching out and sharing the details of your issue. Could you please confirm if you are running a preview insider build of Windows or a generic public build? Sometimes, the preview builds can cause compatibility issues.

Additionally, could you try rolling back to a previous version of Windows to see if that resolves the problem? Here’s how you can do that: https://adobe.ly/4aWmEAV

This might help determine if the issue is related to the latest Windows update.

Let us know if these steps help or if you need further assistance. We appreciate your patience and understanding as we work to resolve this issue.

Best regards,
Anshul Saini

[Srishti Bali]

Hi @Marcela2210096887ln ,

We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.

Regards,

Srishti

[Justin3789554435rx]

Hello! I've been trying to download Adobe InDesign, but it tells me my device is incompatible. I've looked at the requirements and I definitely meet and exceed the hardware requirements (AMD Ryzen 7 5800X 8-Core, 16GB of ram) my Windows is completely up to date (22H2 x64), internet has no problems, I use a 1440p display and I have plenty of storage available on my device. Not to mention I have used InDesign and other programs on the same hardware I use currently around a year ago. I have also tried to download InDesign on my partner's computer which has simillar specs to mine (meets requirements for InDesign) and it said that device was also incompatible, so I'm not really sure why this is happening. Any help would be appreicated thanks!

[leo.r]

All I know is that there's another post with seemingly a similar issue posted just yesterday:

https://community.adobe.com/t5/indesign-discussions/indesign-is-incompatible-indesign-for-windows-23...

[edgar_1960 · Accepted solution]

I had the same problem. The solution in my case was not to download with Opera but with Edge. No problem there.

[chaelz]

hi @edgar_1960 

been looking for solution to this too what do you mean by download with opera but with edge? 
I'm trying to install the latest Indesign version on the creative cloud app installed on my PC 
thank you

[edgar_1960]

I don`t know why but Opera browser has difficulties downloading Adobe InDesign. Just use Edge browser to download it and it works. You get the latest version and it installs without problems.

[Enthusiastic_Twilight6874]

sorry but you are not making any sense. To my knowledge it is not possible to "download" Indesign outside of Creative Cloud app. I tried your suggestion and it is not the solution.

[Robert at ID-Tasker]

sorry but you are not making any sense. To my knowledge it is not possible to "download" Indesign outside of Creative Cloud app. I tried your suggestion and it is not the solution.

By @Enthusiastic_Twilight6874

It's about default browser in the system. 

[Enthusiastic_Twilight6874]

Could you elaborate

[edgar_1960]

Well, Creative Cloud shows you if there are updates available. To load an update Creative Cloud uses your standard browser. If it is Opera, you get problems but if it is Edge you get no problems.