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lisae8629309
Participant
July 6, 2023
Question

Indesign keeps crashing & freezing

  • July 6, 2023
  • 2 replies
  • 436 views

Both today & yesterday Indesign has been crashing for me. It doesn't help creating a new document as that one keeps freezing too and I know it's not my computer causing it as I checked the utility disk. I really hope this bug is fixed soon because I need Indesign for work.

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2 replies

Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
July 6, 2023

Another possibility is a bad font, or missing system font.

    carlazidea
    carlazidea
    Participant
    October 5, 2023

    It is happening to me. I had on font installed and after the crash, it won't start at all. Took the font out of the computer, and reinstalled Indesign a lot of times and it won't open at all.

    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    October 5, 2023

    run the cleaner tool: Use the Creative Cloud Cleaner tool to solve installation problems then install without importing previous preferences and see if that works.

    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    July 6, 2023

    Which version? Updated recently? 

     

    Try trashing preferences:

     

    https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/m-p/11990234

     

    L
    lisae8629309Author
    Participant
    July 6, 2023

    The latest version and even tried uninstalling/reinstalling Indesign, and it still isn't working properly.

    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    July 6, 2023

    Have you read it in full? 

     

    There is a "nuclear option" :

     

    Reset with the nuclear option (4)

    If that does not help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

     

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