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Indesign Keeps Crashing on M1 Mac

Community Beginner ,
Jun 07, 2023 Jun 07, 2023

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Hello everyone!

 

I would like some help on my Indesgin app. It keeps crashing once it startsup and the pin wheel of death on mac never stops. I have already restarted and reinstalled my Indesign for a couple of times. My other adobe app works perfectly. It's just Indesign that keeps crashing. I hope someone can help. Thanks!

 

Tim

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Bug , Performance

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Community Expert ,
Jun 07, 2023 Jun 07, 2023

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Please let us know: Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using.

 

Often these kind of problems are best handled by restoring InDesign preferences and caches. Here's a description of how to do this:

 

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

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Community Beginner ,
Jun 07, 2023 Jun 07, 2023

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Hello Steve,

 

Thanks for the reply!

 

I'm on Macbook Pro. Apple M1 Max. 64 Gb. macOS Ventura Version 13.3.1. My Indesign is Indesign 2023 v18.3.

I already tried reseting the preferences and clearing the caches before posting here on the community. But the crashes hasn't been resolved unfortunately.

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Enthusiast ,
Jun 07, 2023 Jun 07, 2023

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try to run InDesign on a clean user account: create a new account in System Settings > Users & Groups, switch to that account and try to use InDesign. will you have the same issues?

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Community Expert ,
Jun 07, 2023 Jun 07, 2023

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Do you see any error messages? Have you tried clearing the InDesign Recovery folder in your hidden user library?

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Adobe Employee ,
Jun 07, 2023 Jun 07, 2023

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Hi @Tim30342144d7g5 ,

 

I'm sorry you're experiencing constant crashes with Adobe InDesign on your Mac, despite restarting and reinstalling the application multiple times. It can be frustrating when one specific app is causing issues while others work fine. In addition to the suggestions shared above, please try the steps shared here and let us know if this helps or if you need further assistance.

 

Thanks

Rishabh

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Community Beginner ,
Jun 08, 2023 Jun 08, 2023

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Hi Rishabh,

I tried disabling the damaged fonts. It somehow worked. But I'll keep monitoring if it will crash again. 

 

Thanks!

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Adobe Employee ,
Jun 12, 2023 Jun 12, 2023

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Hi @Tim30342144d7g5,

 

Hope you're doing well!

 

We would like to follow up on your issue. Are you still experiencing the issue? Please feel free to update the discussion if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Jun 16, 2023 Jun 16, 2023

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Thanks for following up. But yeah, it started to keep crashing again. I'm not doing anything heavy. I might need a more permanent solution.

 

Thanks!

Tim

 

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Community Beginner ,
Jun 20, 2023 Jun 20, 2023

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Thanks for following up. But yeah, it started to keep crashing again. I'm not doing anything heavy. I might need a more permanent solution.

 

Thanks!

Tim

 

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Community Beginner ,
Jul 04, 2023 Jul 04, 2023

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LATEST

Hello @HARSHIKA_VERMA 

 

Thanks for following up. But yeah, it started to keep crashing again. I'm not doing anything heavy. I might need a more permanent solution.

 

Thanks!

Tim

 

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Explorer ,
Jun 07, 2023 Jun 07, 2023

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I'm having the same problem. It crashes a few times a day! I also reinstalled a few times.

 

 

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Community Expert ,
Jun 07, 2023 Jun 07, 2023

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How did you install InDesign? Did you install it from the CC Desktop application or from a backup or former computer, where it was installed?

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Explorer ,
Jun 08, 2023 Jun 08, 2023

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I removed it totally from the CC app, and reinstalled it, then rebooted the Mac. Still crashing a few times a day. Also reset /removed preferences yesterday.

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