• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Indesign Keeps Crashing on M1 Mac

Community Beginner ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

Hello everyone!

 

I would like some help on my Indesgin app. It keeps crashing once it startsup and the pin wheel of death on mac never stops. I have already restarted and reinstalled my Indesign for a couple of times. My other adobe app works perfectly. It's just Indesign that keeps crashing. I hope someone can help. Thanks!

 

Tim

TOPICS
Bug , Performance

Views

634

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

Please let us know: Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using.

 

Often these kind of problems are best handled by restoring InDesign preferences and caches. Here's a description of how to do this:

 

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

Hello Steve,

 

Thanks for the reply!

 

I'm on Macbook Pro. Apple M1 Max. 64 Gb. macOS Ventura Version 13.3.1. My Indesign is Indesign 2023 v18.3.

I already tried reseting the preferences and clearing the caches before posting here on the community. But the crashes hasn't been resolved unfortunately.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

try to run InDesign on a clean user account: create a new account in System Settings > Users & Groups, switch to that account and try to use InDesign. will you have the same issues?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

Do you see any error messages? Have you tried clearing the InDesign Recovery folder in your hidden user library?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

Hi @Tim30342144d7g5 ,

 

I'm sorry you're experiencing constant crashes with Adobe InDesign on your Mac, despite restarting and reinstalling the application multiple times. It can be frustrating when one specific app is causing issues while others work fine. In addition to the suggestions shared above, please try the steps shared here and let us know if this helps or if you need further assistance.

 

Thanks

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 08, 2023 Jun 08, 2023

Copy link to clipboard

Copied

Hi Rishabh,

I tried disabling the damaged fonts. It somehow worked. But I'll keep monitoring if it will crash again. 

 

Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 12, 2023 Jun 12, 2023

Copy link to clipboard

Copied

Hi @Tim30342144d7g5,

 

Hope you're doing well!

 

We would like to follow up on your issue. Are you still experiencing the issue? Please feel free to update the discussion if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 16, 2023 Jun 16, 2023

Copy link to clipboard

Copied

Thanks for following up. But yeah, it started to keep crashing again. I'm not doing anything heavy. I might need a more permanent solution.

 

Thanks!

Tim

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 20, 2023 Jun 20, 2023

Copy link to clipboard

Copied

Thanks for following up. But yeah, it started to keep crashing again. I'm not doing anything heavy. I might need a more permanent solution.

 

Thanks!

Tim

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 04, 2023 Jul 04, 2023

Copy link to clipboard

Copied

Hello @HARSHIKA_VERMA 

 

Thanks for following up. But yeah, it started to keep crashing again. I'm not doing anything heavy. I might need a more permanent solution.

 

Thanks!

Tim

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

I'm having the same problem. It crashes a few times a day! I also reinstalled a few times.

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

How did you install InDesign? Did you install it from the CC Desktop application or from a backup or former computer, where it was installed?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 08, 2023 Jun 08, 2023

Copy link to clipboard

Copied

I removed it totally from the CC app, and reinstalled it, then rebooted the Mac. Still crashing a few times a day. Also reset /removed preferences yesterday.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 20, 2023 Oct 20, 2023

Copy link to clipboard

Copied

I've just upgraded to macOS Sonoma 14.0 and now it's working properly!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 20, 2023 Oct 20, 2023

Copy link to clipboard

Copied

LATEST

Hi @igoraugstroze:

 

As a heads up, InDesign is not yet supported on Sonoma. See https://helpx.adobe.com/indesign/system-requirements.html.

 

Upgrading to Ventura 13.6 solves this crashing issue. If you experience any new issues while on Sonoma (i.e., white screen, flickering) consider rolling back to 13.6.

 

~Barb

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines