InDesign Keyboard

[agnèsc84975334]

Hello,

Only on Adobe InDesign CC 2018, the keyboard works but not the function shortcuts.

T​his bug does not happen all the time.

Can you help me please ?

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Bonjour,

Uniquement sur Adobe InDesign CC 2018, le clavier fonctionne mais pas les raccourci de fonction.

Ce bug n'arrive pas tout le temps.

Pouvez-vous m'aider s'il-vous-plait ?

[Barb Binder]

Did you try resetting preferences, Agnès? It's the first thing to try when InDesign starts misbehaving:

Troubleshooting 101: Replace, or "trash" your InDesign preferences [Locked]

~Barb

[agnèsc84975334]

Thank you for your reply.

Yes I tried but that does not solve the problem...

[jmlevy]

Quels raccourcis, par exemple ?

[agnèsc84975334]

Merci de votre réponse.

zoom arrière ou dégroupé ou ctrl+z ... en faite tout les raccourcis ...

[Dave Creamer of IDEAS]

Zoom in and out (Cntl +/-) or undo are not function keys, but Control/Command keys.

Check to see if the OS is overriding the keys.

Also, if you use a wireless keyboard, check the batteries. (This has happened to me...)

[Dave Creamer of IDEAS]

Both Mac and Windows have settings to use the function keys as actual function keys or as utilities (such as volume control). My windows keyboard has a Function-lock key to toggle back and forth.

Not all function keys have utilities assigned to them, so some might work as function keys and others might not.

[Barb Binder]

Ah, you had said function shortcuts, and I thought you meant the Function keys like F1, F2, F3, etc.

In this case, it is mostly likely a conflict with another application. Try rebooting your computer, and only start InDesign—do the shortcuts work as expected? If not, consider the applications that autoload. Most common culprits lately are browser extensions, anti-virus apps (Webroot is a big one) and anti-malware apps.

~Barb

[agnèsc84975334]

Thank you for your answers,

This is not a wireless keyboard, this problem is not new and I restart my PC (windows 10 installed recently) every day.

I only have Norton Antivirus. You think that can come from him ?

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Merci pour vos réponses,

Ce n'es pas un clavier sans fil, ce problème n'es pas nouveau et je redémarre mon pc (windows 10 installé récemment) tout les jours.

J'ai seulement Norton Antivirus. Vous pensez que cela peux venir de lui ?

[Barb Binder]

Hi Agnès:

I haven't seen anyone report Norton specifically, but you can test this by disabling it for short time to see if that is the issue. It may well be another application—so keep an eye on what you are doing just before the keyboard commands stop working. I suspect you will be able to figure it out. It would be great if you have time to come back and let us know which one it was.

~Barb

[jmlevy]

Je ne connais rien à Windows, désolé… Le problème ne survient qu'avec InDesign ? Quelle méthode avez-vous utilisé pour réinitialiser les préférences ?

[agnèsc84975334]

Oui, seulement avec InDesign.

La méthode "Ctrl + Alt + Shift".

[jmlevy]

OK, et vous avez bien eu la boîte de dialogue demandant confirmation ?

[agnèsc84975334]

Oui et le problème reviens toujours avec plusieurs fichier différents

[Barb Binder]

...le problème reviens toujours avec plusieurs fichier différents

That says to me that there is a conflict with another application.

~Barb

[Dave Creamer of IDEAS]

The Control, Alt, and Shift keys are known in "geek speak" as modifier keys.

Check you accessibility settings to see if Windows shortcuts are overriding your InDesign shortcuts.

https://support.microsoft.com/en-us/help/12445/windows-keyboard-shortcuts

Also, what order are you holding the keys down? For example, if the Alt key is first, it will activate the programs menus; holding down (just) the Shift key for a moment will activate Sticky Keys.