Hi. I've used the Publish Online capability for many InDesign documents, and this has never happened before. When I choose to share this document on Facebook, instead of the cover image, I get a generic image. Why? I'm not doing anything differently than ever before....
What did you select under the Advanced tab for the cover thumbnail?
I've tried two different things. First, I did my normal selection, which has always worked just fine in the past — just the first page of the document. When that failed to work, I tried a "Chosen Page," and I selected page 1. Neither has worked.
That's odd. There is one more option to explore. You could export the first page of the file as a PNG, and then use Choose Image (again in Advanced) to load it.
Now, I'm unclear if this falls in the category, but when InDesign starts behaving erratically, trashing preferences (or the cache) often restores normal behavior.
Yes, perhaps I will try trashing the preferences at some point. In the meantime, I had tried using the Choose Image option, and that does work. Hopefully, trashing the preferences will make it so this extra step isn't necessary. Thanks.
A lot of InDesign answers fall into two categories:
It sounds like we found a successful workaround for this publication. It would awesome if you could come back and let us know if trashing preferences takes care of it for future publications. I'm not having any issues with the cover image, so I'm hopeful that that will be the fix. And if not, of course, report that as well.
I'm having this same issue and choosing an image isn't fixing this. This has been a problem for years, can you guys please prioritize it to be fixed soon?
Hi @danielbhall ,
Sorry to hear about the trouble. Could you please share a few more details like:
We're here to help, just need more information.
1. InDesign 2022 on Mac BigSure v11.6
2. Multiple Files
3. I've tested on multiple sites and browsers
4. Yes I cleared preferences
5. see this link as expame - https://indd.adobe.com/view/1cdca2b8-922c-4544-94f6-7fe078e77962
Hi, I have been having the same issue with the Publish on Line feature. I have used the feature for quite a few years, and it always worked by choosing the first page of the document. But now it doesn't, I just get a generic blank image.
I have read through all of the suggestions, like choosing a different page, choosing a specific image ( a png of the first page) and also clearing preferences and cache.
I have also tried Safari, Chrome and Firefox. All of these suggestions fail.
I see others are also still having this issue, like Ida2816825163qm
I hope someone can help us.
I just shared this to my own FB feed (for my view only) and the preview looks fine, screen shot below.
I'm using Mac OS 11.6 and Safari 15.0.
Could it be a browser issue on your end? Can you try a different configuration?
So just to be clear, are you seeing the problem in Chrome also?
I just tested in both Firefox and Chrome on my Mac and the preview displays in FB just fine.
Do you have another device/computer you can check it on?
Here is the Firefox example:
It finally works on Safari FB debugger, but not on iMessage or other social platforms like linked in etc
Also when people share their links with me I'm not able to see the cover image of their links.
I have the same issue. I have tried letting InDesign select the default thumbnail; I've alternatively selected a specific page for the thumbnail, and I've also tried uploading a specific image for the thumbnail. In all cases, the thumbnail does not show when sharing to Facebook from Chrome. This is InDesign 2023 (v18) on a MacBook Pro running Ventura 13.0 and Google Chrome Version 107.0.5304.121.
Also, please note that the forum is flagging me as an Adobe employee. I used to be! But I retired in 2020 after 20 years with the company. Congrats on your 40th anniversary.
I have the exact same problem - very dissapointing