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carlyb54220569
carlyb54220569
Participating Frequently
May 16, 2022
Answered

InDesign share for review, update the link, deletes comments

  • May 16, 2022
  • 15 replies
  • 9146 views

I have a document that I've shared for review. Reviewers commented, I made changes and I update the share link. 

It refreshes the document with the new version, but when it does that, it deletes all the comments! I need the unresolved comments to remain on the outstanding issues. 

1. How do I make it not do this?
2. How do I get my comments back?

    Correct answer adobekirk

    Comments have now been restored on all known impacted documents - 5618 in total. If your comments have not yet been restored, please reach out to me directly.

    15 replies

    Show previous replies
    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    May 17, 2022

    Tony said:

    "but somehow it went from a list of comments to "No comments -- yet""

     

    Hm. But in this case the reviewers can still do new comments and you are able to recieve them?

    Even if the old comments are not visible anymore…

     

    Regards,
    Uwe Laubender
    ( Adobe Community Professional )

    carlyb54220569
    carlyb54220569Author
    Participating Frequently
    May 17, 2022

    Yes I can get new comments, but I need the old comments to stay! Their review of major documents is lost because of this. 

      J E L
      Community Expert
      J E LCommunity Expert
      Community Expert
      May 16, 2022

      @Vivek12, @17434166, can you please take a look at this situation when you get a chance? We now have three separate users reporting the problem. Thanks!

        Vivek-Sharma
        Community Manager
        Vivek-SharmaCommunity Manager
        Community Manager
        May 17, 2022

        @J E L  I have raised this query to our product team for further suggestions. I will update this thread as soon as I will receive a response from them.

        Regards,
        Vivek

          D
          defaultyd6l9dcaecuo
          Participant
          May 16, 2022

          I've never cried so much in my life. I bragged about this great feature to our ESG committe and now I have lost an entire week worth of comments they suggested with revisions. I swear this has never happened before. In the past I could update the link and still access resolved/unresolved comments. Is there any way I can prevent this from happening again? Any way to retrieve the comments? 

            J E L
            Community Expert
            J E LCommunity Expert
            Community Expert
            May 16, 2022

            I'm so sorry. I've asked Adobe employees who oversee the InDesign Community to weigh in. There may be a way for them to help you individually if you have the assets.adobe.com hyperlink where you posted and there was a server backup. But I can't say for sure. Wait until you can send a link to them privately. Fingers crossed.

              carlyb54220569
              carlyb54220569Author
              Participating Frequently
              May 17, 2022

              It happened on 2 of 3 of my documents that I updated yesterday. The two it happened to were long form (50+ pages), the one it worked fine on was a single page document. Perhaps this could be the trigger? Unfortunately, I lost comments on 50+ pages, hence the need to get them back!

                J E L
                Community Expert
                J E LCommunity Expert
                Community Expert
                May 16, 2022

                Hi @carlyb54220569 and @tonye2696352. Wow, not good. That is strange! I made a test document, and it's working correctly for me. Comments are retained after updating. However, maybe this is because I am the one commenting? If anyone else wants to add a comment to this test document, I will make another update to see what happens. (Windows 10 Pro, Brave browser, InDesign 17.2.1 x64 release).

                ETA: Comments by others doesn't change anything. Thanks to those who added comments. I'm not sure what could be causing this problem yet.

                This is a public link. https://assets.adobe.com/id/urn:aaid:sc:US:c11d07c3-f70c-48f4-b29d-6739977c0bdc?view=published

                 

                  T
                  tonye2696352
                  Participating Frequently
                  May 16, 2022

                  Same is happening to me and my coworker on the design team.

                  J E L
                  Community Expert
                  J E LCommunity Expert
                  Community Expert
                  May 16, 2022

                  Just to be sure, you are clicking on "Update Link" and not "Create new review" correct?

                   

                   

                    carlyb54220569
                    carlyb54220569Author
                    Participating Frequently
                    May 17, 2022

                    Okay. So strange. I don't know what could be causing it. If it only happened once, maybe there was a writing error of some sort. But to have two different users experience the same issue around the same time is concerning. Can you and your coworker do another test with a completely new document tomorrow to see if comments are still being removed? Others may have more suggestions. And we'll see if the OP, @carlyb54220569, is still having the same issue, too.


                    Yes I'm still having the same issue and am using the "update link" not a new review. I've used it many times in the past with no issue until today.

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