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InDesign won't export INDD as JPG

Community Beginner ,
Aug 28, 2016 Aug 28, 2016

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Hi everyone,

I'm used to Photoshop but quite new at working with InDesign. I recently placed a PSD file in a brand new InDesign document and layered some more text on it with InDesign. I'm trying to export this whole thing now from InDesign as a JPG image and it just won't let me. I click on export in the file menu, I select all the options and when I finally click on the export button, nothing happens. The export window closes as if the job was done but I have no exported file on my drive.

I tried the export function with another INDD document I had lying around (with no placed PSD in it) and it worked, so I think this is specific to this document.

Any idea what's going on? Is this something really basic I'm just not seeing?

Thanks!

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correct answers 1 Correct answer

Community Expert , Mar 02, 2017 Mar 02, 2017

Hi Amanda and kwyjibo,

just tested that and can confirm the bug.

InDesign CC 2017 12.0.0.81 on Mac OSX 10.10.5.

Export to JPEG and PNG will not work if a slash is part of the file name.
It's simple as that: The background process to export never runs.

All other export formats like PDF, SWF etc.pp. will allow a slash in an export file name.

But do not make that a habit using a slash as part of a file name.

FWIW: backslash will work. Also not recommended.

I think, that InDesign should alert the user, that

...

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Community Expert ,
Aug 28, 2016 Aug 28, 2016

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Are you stating that when you Export your document, JPG does not appear in the Format drop-down menu?

By the way, which version of InDesign and OS do you have?

In the meantime try exporting to PDF and create a JPG  from the PDF.

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Community Beginner ,
Aug 28, 2016 Aug 28, 2016

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I have a Mac (10.11.6) and I use the 2015.4 release of InDesign.

I do see JPG in the drop down menu, that's the problem. Everything is as it should be and I click on export after setting everything up (colour space, ppi, etc) and it just does nothing.

I did try exporting as PDF and the PDF format doesn't appear at all in the format drop-down menu. Really not sure what's going on.

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Community Expert ,
Aug 28, 2016 Aug 28, 2016

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Try trashing your InDesign preferences:

Close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. you must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow).

You may have to do it a couple of times before you get the hang of it!

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Community Beginner ,
Aug 28, 2016 Aug 28, 2016

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Okay, I've managed to do it after launching the program 4 times (ha!)

The file still won't export as a JPEG, however PDF now appears in the drop-down menu so I managed to export it as that and then convert it to PDF. It's a bit of a hassle though.

Thanks for your help!

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Community Expert ,
Aug 28, 2016 Aug 28, 2016

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Do you have the latest version of InDesign – 11.4.1? (the upgrade came out a few days ago).

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Community Expert ,
Aug 28, 2016 Aug 28, 2016

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The file still won't export as a JPEG

Maybe it's going to an unexpected folder and you just don't see it? I have the same setup, mine is working as it should.

  • File > Export
  • Pick the folder
  • Set the Options
  • Export

Otherwise, there is a more extensive reset you can do, beyond just deleting the preferences:

Troubleshooting 101: Replace, or "trash" your InDesign preferences

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Community Beginner ,
Aug 28, 2016 Aug 28, 2016

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I do have 11.4.1, and I've checked the folder before clicking export and also ran a search for the filename just in case- no dice.

It's very odd that InDesign would already have corrupt files considering I only installed it 2 days ago and have done nothing with it.

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Community Expert ,
Aug 28, 2016 Aug 28, 2016

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In Barb's link there are instructions on how to delete the cache folder. Try that, interface problems are often cache related.

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Community Expert ,
Aug 28, 2016 Aug 28, 2016

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It's very odd that InDesign would already have corrupt files considering I only installed it 2 days ago and have done nothing with it.

It is, but you won't be the first. After you follow the instructions in my link, let us know if that made a difference.

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Community Beginner ,
Aug 28, 2016 Aug 28, 2016

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I've just followed the instructions and it made no difference unfortunately. I'm making do with the PDF>JPG conversion but I feel like I don't have as much control over the output resolution with the PDF export, which is annoying. Should I report this to Adobe/take screenshots?

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Community Expert ,
Aug 28, 2016 Aug 28, 2016

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Yes, if it is not working, then yes, please report it:

Feature Request/Bug Report Form

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Community Expert ,
Aug 29, 2016 Aug 29, 2016

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but I feel like I don't have as much control over the output resolution with the PDF export, which is annoying.

When you open the exported PDF into Photoshop you can specify the pixel dimensions or output dimensions, image resolution, and color space from the Import PDF Page Options dialog.

Screen Shot 2016-08-29 at 9.49.54 AM.png

Unless other users can replicate the problem it's probably not a bug. Are you sure the folder you are saving to has write permissions? Have you tried exporting the JPEG to your desktop?

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New Here ,
Oct 16, 2017 Oct 16, 2017

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Thank you so much for your tip. You saved my day!

Ha-Trang

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Community Beginner ,
Jun 14, 2024 Jun 14, 2024

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I'm using the most up-to-date version of InDesign on my iMac (it identifies as version 19.4.0.63 on the application's 'Get Info' panel) and, if I go File>Export, I don't have any option listed except Adobe PDF. However, if I key Command+E, I get a full list of format options. Crazy huh?

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Community Expert ,
Jun 15, 2024 Jun 15, 2024

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quote

I'm using the most up-to-date version of InDesign on my iMac (19.4.0.63) and, if I go File>Export, I don't have any option listed except Adobe PDF. However, if I key Command+E, I get a full list of format options.


By @MiloWight

 

Sounds strange.

 

What's your macOS version?

 

Also, try to perform general troubleshooting:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

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Community Beginner ,
Jun 15, 2024 Jun 15, 2024

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LATEST

Monterey 12.7.5

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Community Expert ,
Aug 28, 2016 Aug 28, 2016

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What is the purpose that you might need a JPG from InDesign?

InDesign export to JPG was never in high quality, I would always recommend to export a PDF/X-4 and use that for further workflows with other programs by placing as linked file.

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Community Beginner ,
Aug 28, 2016 Aug 28, 2016

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I'm designing a set of calendar desktop backgrounds for a client and InDesign is by far the easiest way to set up the layout of the calendar portion. I obviously need to give them an image they can use as a background (I tried PNG export and it doesn't work either). I was hoping there was an easier way to do this but it looks like I may have to make do with PDF export.

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Community Expert ,
Aug 28, 2016 Aug 28, 2016

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Do it via PDF/X-4 export and convert in Photoshop to PNG, it brings the best quality for your purpose. And it is not much to do as exports are only a single click for several files.

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Community Beginner ,
Aug 28, 2016 Aug 28, 2016

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okay, I'll do that then. Thanks for the workaround!

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New Here ,
Dec 11, 2016 Dec 11, 2016

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I found this thread when I had the same problem, and I accidentally fixed it today: yesterday I was trying to export a huge file, and today I made a smaller version of the same file and it exported properly. I'm not sure if the size has something to do with it or not, but it might help someone else troubleshooting. The first file was 37 MB after I exported it to PDF (since it wouldn't let me export as a JPEG), and the second was 1.1 MB. This may not be helpful, I'm sorry!

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New Here ,
Feb 10, 2017 Feb 10, 2017

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I was having the exact problem as loumi02​ and managed to fix it by renaming my InDesign file. I had mistakenly used a forward slash in the file name, which is a no-no, and so the JPG appeared to be exporting, but wasn't. Hope this helps someone!

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New Here ,
Mar 01, 2017 Mar 01, 2017

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This literally helped me today! I had uninstalled and reinstalled InDesign CC, tried exporting as PNG, etc. etc., and it was all due to naming the file with a forward slash. D'oh! Thank you for mentioning this!

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Community Expert ,
Mar 02, 2017 Mar 02, 2017

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Hi Amanda and kwyjibo,

just tested that and can confirm the bug.

InDesign CC 2017 12.0.0.81 on Mac OSX 10.10.5.

Export to JPEG and PNG will not work if a slash is part of the file name.
It's simple as that: The background process to export never runs.

All other export formats like PDF, SWF etc.pp. will allow a slash in an export file name.

But do not make that a habit using a slash as part of a file name.

FWIW: backslash will work. Also not recommended.

I think, that InDesign should alert the user, that a slash is not allowed.

Regards,
Uwe

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