InDesing/InCopy workflow - PREFLIGHT-ERROR

[dvzp48155491]

Hello support community, 
today we had an unpleasant experience in the editorial office. 
We graphic designers work with InDesing CS6, the editors with InCopy CS6, 
our editorial-pint-system is K4 (which can only process CS6)

All editors received the following error message in InCopy when checking their articles: 
Missing add-on modules. File cannot be opened
PACKAGE AND PREFLIGHT.APLN

We are working for the first time with preflight settings which we have embedded in our templates. 
All documents work beautifully with the new settings via InDesing. 
All attempts to work on it with InCopy fail. InCopy CS6 doesn't seem to have a folder 
for storing the PreflightSettings - copying them to the folder structure from InDesing to InCopy 
doesn't do anything either

Anyone know advice?

Greetings Andreas

[BobLevine]

our editorial-pint-system is K4 (which can only process CS6)

By @dvzp48155491

What? Who told you that? 

Create Content in K4 – publishing system – vjoon

[dvzp48155491]

Hello BobLevine, thats what is was told to us.... migth be there is no support anymore etc. Do not know in detail

Might be wrong, but does not solve the problem now.

[dvzp48155491]

(... the K4-Version we use does not work with Adobe CC)

[BobLevine]

Contact Vjoon. Unless you're using very old Mac or Windows machines you are in unsupported territory with software that is 10 years old.

[dvzp48155491]

We did. It can be set in K4 that missing plugins are noted, but the opening of the files should still be allowed.
Its working again. However, I cannot understand why InDesign preflight settings lead to an error in InCopy.
We will continue testing in the middle of the week, now it's time for the end of the day and tomorrow the production of the current issue will be announced.
Thank you for your feedback Bob 🙂

[Willi Adelberger]

Often, mostd plugins working in InDesign should work in InCopy. Try to copy the working plugin from InDesign to the InCopy place. I did often expand InDesign with copying even core plugins from one application to the other and it was running fine, but it must be the same version.

[dvzp48155491]

Thanks Willi,

we tried, InCopy doesn't accept it in this case - it was the same version. 
It is interesting that there is a corresponding folder in the InCopy CC versions. 
In InCopy 6, however, this is missing.

[Creamer Training]

(... the K4-Version we use does not work with Adobe CC)

By @dvzp48155491

Right--but that is your company's choice not to upgrade in a decade. Hopefully, the IT dept. hasn't upgraded the OS either, including on the servers. As a general rule, if one uses old software, stay with an old OS. This also applies for other plugins, such as font managers. (I realize this may not have been your choice or within your control.)

If you are running preflight, are you near the end of your production cycle? Perhaps you can stop the InCopy workflow right before final output. 

[dvzp48155491]

Hello David,
no, it was not and is not my responsibility which updates are carried out
.... and there are intentions for an update/new editorial system and everything related to it.
From time to time we have problems with exposure via K4 - the reason is mostly advertisements. 
Therefore, the idea was and is to be informed about possible problems early on 
and during the entire production with preflight settings integrated in the templates. 
As I said, things went well for all "InDesing colleagues", only the editors were no longer able to 
check out the articles via InCopy - the reason for this was a supposedly missing plugin.

If we find a solution, I'll let you know


Andreas