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Kein Zugriff auf InDesign

New Here ,
Mar 25, 2023 Mar 25, 2023

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Hallo zusammen,

 

Ich habe soeben InDesign abonniert, um es 7 Tage kostenfrei zu testen.
Ich habe kein Zugriff drauf. Ich komme nicht in dieses Programm rein, wenn ich im Creative Cloud Desktop drauf klicke.
Ich kann auch nicht auf das Abo zugreifen.

Kann mir jemand helfen? Ich habe es schon heruntergeladen, aber es funktioniert leider nicht.

 

Herzliche Grüße,

Ricarda

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Activation billing and install

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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Not sure from your description why it's not working. Is it installed?

@Vivek12  might be able to help.

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New Here ,
Mar 25, 2023 Mar 25, 2023

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Ich habe es mehrfach installiert. Es wird mir aber immer wieder als "testen" oder "kaufen" angezeigt.

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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And did you click the Try? 

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New Here ,
Mar 25, 2023 Mar 25, 2023

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Ja, habe ich mehrfach getan. Mir wird dann ständig angezeigt, dass ich es "kaufen" soll. Wenn ich dann auf "kaufen" gehe, sagt Adobe ich habe es bereits gekauft. Ich verzweifel total! 

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Adding @HARSHIKA_VERMA  from my team to look in to this issue.

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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Hi @Khaadi29063871z6dd , Can you post a screen capture of your Creative Cloud application, like this:

 

Screen Shot 6.png

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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  • Wann hast du InDesign installiert?
  • Lief es nach der Erstinstallation?
  • Seit wann geht nichts mehr?

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Hi @Khaadi29063871z6dd,

 

We are sorry to hear you're experiencing an issue with InDesign. In addition to what our expert has asked, please also ensure you're logged in with the same Adobe ID from which you've subscribed, like a Personal or Business account. 

 

We will try our best to investigate the issue.

 

Thanks,

Harshika

 

 

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