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Keyboard shortcuts not working after update InDesign 2024

Community Beginner ,
Apr 04, 2024 Apr 04, 2024

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I updated to Adobe InDesign 2024 and now I am unable to use my kyboard shortcuts such as 

CTRL+Z, CTRL+C, CTRL+V. My Delete button no longer works either, and I havent explored enough to note any other problems as of yet.

 

I went to EDIT>Key Board Shortcuts... to see if I could add them back in, however upon attempting to add the 'new shortcut' I was unable to 'assign', then realised I was unable to create a 'new set...' or 'show set...'

It shows 'Current shortcuts' as empty even when I select all the Commands.
Im at a loss, this application is no longer user friendly for me.

TOPICS
Bug , How to , Performance

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correct answers 1 Correct answer

Community Expert , Apr 21, 2024 Apr 21, 2024

In your Screenshot - yout 'Set' is not selected. So you can't add a shortcut to a Set that doesn't exist.

Create a new Set and save it as a unique name. Then edit the shortcuts. 

 

If you can't do this then 

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Community Expert ,
Apr 04, 2024 Apr 04, 2024

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Community Expert ,
Apr 04, 2024 Apr 04, 2024

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Hi Belinda:

 

Rebuilding preferences is good advice and likely the answer you need since it happened after an upgrade. 

 

The other thing to note is that sometimes the keyboard shortcuts are taken over by another application. If Robert's advice doesn't work, restart your computer and only open InDesign and see if the shortcuts are working again. Pls let us know one way or the other. This should be a quick fix.

 

~Barb

 

 

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Adobe Employee ,
Apr 12, 2024 Apr 12, 2024

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Hi,

 

I am following up on this discussion. Did the suggestions shared above help? Is this only happening with InDesign or other Adobe applications as well?

 

Thanks

Rishabh

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Community Beginner ,
Apr 21, 2024 Apr 21, 2024

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Hello, no i have deleted my prefferences twice now and i am unable to add new shortcuts still. im very confused and this has made it very tasking to use this application.
How to i add the key board back into the preferences because i cant even use the enter button when creating text

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Community Expert ,
Apr 21, 2024 Apr 21, 2024

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In your Screenshot - yout 'Set' is not selected. So you can't add a shortcut to a Set that doesn't exist.

Create a new Set and save it as a unique name. Then edit the shortcuts. 

 

If you can't do this then 

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Community Beginner ,
Apr 21, 2024 Apr 21, 2024

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It wouldnt let me select or create a new set, but i have unistalled the program then reinstalled and looks like it is all back to normal again, thanks for the help everyone!

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