Inspiring

Pregunta

keyboard shortcuts not working CC 2020

Forum|Forum|6 years ago
November 10, 2019
46 respuestas
37801 visualizaciones

Hi all,

For some time, however, before updating to the 2020 version, the keyboard shortcuts like "shift + D" to duplicate or "shift + drag" to scale an element proportionally or "option + space" to zoom in no longer work. I tried all the solutions found on the forum but they didn't give results: I restarted the application doing the preferences reset, I deleted the files of preferences and cache, I restarted the mac, I reset the pram, ... I work on macbook pro Mojave. Any suggestions?

Este tema ha sido cerrado para respuestas.

C

carls44479506

Participant

Had that same issue for months.

Try quiting/restarting Safari.

Seems Safari is conflicting somehow. Hopefully there is an update soon.

A

Arnoudt

Participant

Oh yes, STILL A PROBLEM. All these fancy updates, mysterious stability enhancements, but simple essential function, no sir no, please keep paying and enjoying premium software as a service. YUK.

Ian Sayers

Inspiring

QUIT all running applications and only have Indesign working. The shortcuts will comeback working - it is normally Microsoft Excel that causes this problem

V

vincenth84903626

Participating Frequently

I've originally posted on this several years ago and came across something today that I can replicate to cause the issue.

I am running Adobe Photoshop 22.4.2 with Adobe Creative Cloud on Windows 10 with Wacom Cintiq. I have MS apps closed. It appears the keyboard shortcuts get disabled when using Adobe Creative Cloud Library Brushes for some reason. I can replicate this by doing the following:

I click on a brush and draw a line. I then click on one of the Adobe Creative Cloud synced Library Brushes (switch my brush) then draw another line. This disables the keyboard shortcuts from this point on. You have to click a menu item to get the shortcuts back as others have pointed out. If I switch the brush to a locally stored brush, not in my Adobe Creative Cloud Library, there is no problem, the keyboard shortcuts function properly when switching brushes. It is only when I use the online Adobe CC Library Brushes that the bug persists.

Maybe this can help us solve this issue, not sure why its related, but it is for me and I can replicate it.

nilaatwork

Participating Frequently

Ahhhhhhh, help. I restarted this morning my laptop (MAC) and have the same problem with not working shurtcuts and the INDESIGN is slow as never before. What is going on here?

Even if I close everything on microsoft side, it wont work. WTF!! I have deadlines with work and this is just the worst what can happen. AAAAAADOBE please do something to fix this problem!! We are paying money every month that these programs should run properly!!

nilaatwork

Participating Frequently

So I could eventualy solve the problem. After 2 restarts of the computer, re-installing the new version twice, then it worked. Its a bit time consuming such bugs, I lost about an 1.5h to fix all this. I dont understand that things where working smoothly and all of a sudden, with no updates on my side it went to the roof with problems!

D

default2ab5mywtunw1

Participating Frequently

I have been having the same issue. I found that if I hit this “fn” key and the command key at the same time and hit the shortcut key i need it works!!!!!! Hope this helps !

Sent from my iPhone

SørenKarstensen

Participant

The solution for me was to go to Edit -> Keyboard shortcuts...

Once there, I noticed that the dropdown-value to the right of "Set" (top of the window) was blank. I then selected "Standard" and hit "OK" - and presto; all keyboard shortcuts worked again. I didn't have to quit InDesign, delete prefs, restart the computer, quit other apps, or anything.

Give it a shot. I hope it works out for you.

Best wishes.

C

Calis5EF9

Participant

Thank you Soren, your method works for me when I select my InDesign to use my Illustrator's shortkey.

A

Anonymous

Go to Preferences > Labels and Ratings and then click off the check box to use the key to apply ratings

S

SUNNIBEEMT

Participating Frequently

Which program are you referring to? My InDesign does not have a "Labels and Ratings" section under Preferences. (I'm on Mac, OS 0.14.X

finchster

Participant

That was not my original message so I have no idea. But I will say that my
program sure seems to be crashing a lot

S

Sean5C34

Participating Frequently

To make them work again, select the type tool. Highlight a text box. Then select the black content arrow tool again. Voila. Keyboard commands should work again.

Been dealing with this for over 5 years. Windows 10.

V

vincenth84903626

Participating Frequently

You can also just click, for example, the brush size tool and the keyboard shortcuts start working again. This is my "work around" to try to kickstart the keyboard shortcuts again. I has been a while since this bug started, I'm not sure what the fix is. It happens very frequently for us. And yes, we exit as many Microsoft programs as possible, but thats not a fix, thats an Adobe - MS issue to work out.

finchster

Participant

same! also adjusting the frame without content and not scaling proportionally..... grrr!

R

Risa_A_Freelancer

Participant

HOLY MOLY -- a simple restart fixed all the things.

Wishing you all luck!

M

melissabrooks1970

Participant

Risa, it might be that when you restarted the Microsoft Office programs closed. Mine, at least is directly related to Office being open.

F

freelance4f22648734

Participant

It seems to be the case when anything Office is open the key commands don't work in Adobe. Oh, just great.

V

vincenth84903626

Participating Frequently

Yep, and what isnt great is that this issue was posted in November 2019 and still no fix. Adobe keeps blaming Microsoft and Microsoft keeps blaming Adobe.

We, the customer, are suffering because of this.

Look, I depend on Adobe Shortcuts to work when I'm on client Zoom calls and I'm drawing quickly. Its hurting my productivity when Adobe shortcuts stop working. My other non-Adobe software like Autodesk Sketch work properly. If these other software work, why cant Adobe program their software to work correctly?