Missing Fonts in InDesign CS6, but they're not missing!!

[FrankMerc]

Hello All,

I have an InDesign file that keeps telling me I'm missing the Cooper Hewitt (TT) Semibold Italic font. But it's installed. Matter of fact I uninstalled the entire Cooper Hewitt font family, manually removed them from the registry, and reinstalled from scratch. The file still insists that it's missing. I copied the entire contents of the Windows Fonts folder directly into the InDesign Fonts folder (a fix that worked for someone else in the office) and the error is the same.

This is driving me crazy. Anyone have any suggestions?

Thanks in advance!

[winterm]

I copied the entire contents of the Windows Fonts folder directly into the InDesign Fonts folder

Huh, that's tough… You better don't do this.

Have you any other indd file with that font used? Is it 'missing' there, too?

In Indesign with no files opened, do you see it in the list (Type>Font)?

How about other applications - are you able to use it there?

I mean, are you absolutely sure your copy of font file itself is not corrupted?

InDesign is (and always was) very picky regarding fonts.

[FrankMerc]

"Huh, that's tough… You better don't do this."

Not sure what that means, but it fixed this exact same error on another PC.

"Have you any other indd file with that font used? Is it 'missing' there, too?"

Yes, and yes

"In Indesign with no files opened, do you see it in the list (Type>Font)?"

Yes

"How about other applications - are you able to use it there?"

It works fine in Word, so yes.

"I mean, are you absolutely sure your copy of font file itself is not corrupted?"

I thought that too, so I copied it from a PC where I know it works. Since it works in other apps, I'm quite positive it's not corrupted.

"InDesign is (and always was) very picky regarding fonts."

I can see that....

[winterm]

OK. So it's installed in Windows/Fonts folder now?

If you create brand new indd document from scratch, in different folder, with no Documents folder in it, enter some text, apply Cooper Hewitt (TT) Semibold Italic to it (is it in the list, can you do it?), save/close/open that file? Is the font missing?

[FrankMerc]

It's always been installed there.

And of course the user that this is happening to left for the weekend.

I appreciate your help, I'll give you an update on Tuesday 2/12.

Have a great weekend.

[Kevin Stohlmeyer]

Are you sure it is a Windows TT font and not the Mac Version? Does the font appear in other programs besides InDesign?

[winterm]

Post #2. OP says it works fine in Word. (not that app I would trust when it comes to font quality).

[FrankMerc]

Ok, so the font appears in the InDesign menu but still will not be found when opening a file that uses them. This is a real problem....

[BobLevine]

What version of Windows?

[FrankMerc]

7

[BobLevine]

Are you using a font manager? Are you sure it's the exact same version of the font?

[FrankMerc]

No, pretty sure

[winterm]

You said it is copied from another PC… with the same config? Win7 + CS6? And it works in ID there?

Did you try to test with a new document (post #3)?

Those files weren't created on the same machine you're trying to open them now, right?

When you open the file, and font is "missing", did you try to re-apply it using Find Font dialog?

EDIT:

Maybe you could share that font file, and indd file shrinked to one 'non working' page with nonsensitive text?

[FrankMerc]

1. yes, exactly the same.

2. yes

3. yes they were

4. yes, but that isn't working even though the fonts exist

[winterm]

Regarding that other 'working' PC… Didn't you try to open your problem files there? How it goes?

[FrankMerc]

Opening on the other PC works fine, that's why this is so frustrating

[winterm]

FrankMerc  wrote

4. yes, but that isn't working even though the fonts exist

How exactly? In Find Font dialog it refuses to apply the font, or just changes are not saved?

And how exactly it acts with the new doc? You're able to apply font, save file, and you get 'missing font' on open?

[FrankMerc]

It refuses to apply the font.

The new file applies the font, saves it then gives the error upon opening again.

[FrankMerc]

Yes, these are True Type fonts and they actually do appear in the InDesign menu, they just aren't found when opening a file that uses them.

[Kevin Stohlmeyer]

This is an older solutions page, but solutions 4 – 6 may prove useful.

Fonts don't appear in the Font menu | Adobe InDesign 2.x, CS, CS2

[FrankMerc]

Unfortunately downgrading the CS2 is not a good option on any level....

[winterm]

Well, at this stage, being out of other ideas, I would trash the preferences.

[FrankMerc]

I'll give that a shot. Thanks for your help.