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Missing Fonts in InDesign CS6, but they're not missing!!

Explorer ,
Feb 08, 2019 Feb 08, 2019

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Hello All,

I have an InDesign file that keeps telling me I'm missing the Cooper Hewitt (TT) Semibold Italic font. But it's installed. Matter of fact I uninstalled the entire Cooper Hewitt font family, manually removed them from the registry, and reinstalled from scratch. The file still insists that it's missing. I copied the entire contents of the Windows Fonts folder directly into the InDesign Fonts folder (a fix that worked for someone else in the office) and the error is the same.

This is driving me crazy. Anyone have any suggestions?

Thanks in advance!

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Mentor ,
Feb 08, 2019 Feb 08, 2019

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I copied the entire contents of the Windows Fonts folder directly into the InDesign Fonts folder

Huh, that's tough… You better don't do this.

Have you any other indd file with that font used? Is it 'missing' there, too?

In Indesign with no files opened, do you see it in the list (Type>Font)?

How about other applications - are you able to use it there?

I mean, are you absolutely sure your copy of font file itself is not corrupted?

InDesign is (and always was) very picky regarding fonts.

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Explorer ,
Feb 08, 2019 Feb 08, 2019

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"Huh, that's tough… You better don't do this."

Not sure what that means, but it fixed this exact same error on another PC.

"Have you any other indd file with that font used? Is it 'missing' there, too?"

Yes, and yes

"In Indesign with no files opened, do you see it in the list (Type>Font)?"

Yes

"How about other applications - are you able to use it there?"

It works fine in Word, so yes.

"I mean, are you absolutely sure your copy of font file itself is not corrupted?"

I thought that too, so I copied it from a PC where I know it works. Since it works in other apps, I'm quite positive it's not corrupted.

"InDesign is (and always was) very picky regarding fonts."

I can see that....

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Mentor ,
Feb 08, 2019 Feb 08, 2019

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OK. So it's installed in Windows/Fonts folder now?

If you create brand new indd document from scratch, in different folder, with no Documents folder in it, enter some text, apply Cooper Hewitt (TT) Semibold Italic to it (is it in the list, can you do it?), save/close/open that file? Is the font missing?

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Explorer ,
Feb 08, 2019 Feb 08, 2019

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It's always been installed there.

And of course the user that this is happening to left for the weekend.

I appreciate your help, I'll give you an update on Tuesday 2/12.

Have a great weekend.

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Community Expert ,
Feb 08, 2019 Feb 08, 2019

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Are you sure it is a Windows TT font and not the Mac Version? Does the font appear in other programs besides InDesign?

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Mentor ,
Feb 08, 2019 Feb 08, 2019

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Post #2. OP says it works fine in Word. (not that app I would trust when it comes to font quality).

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Explorer ,
Feb 12, 2019 Feb 12, 2019

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Ok, so the font appears in the InDesign menu but still will not be found when opening a file that uses them. This is a real problem....

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Community Expert ,
Feb 12, 2019 Feb 12, 2019

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What version of Windows?

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Explorer ,
Feb 12, 2019 Feb 12, 2019

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7

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Community Expert ,
Feb 12, 2019 Feb 12, 2019

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Are you using a font manager? Are you sure it's the exact same version of the font?

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Explorer ,
Feb 12, 2019 Feb 12, 2019

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No, pretty sure

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Mentor ,
Feb 12, 2019 Feb 12, 2019

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You said it is copied from another PC… with the same config? Win7 + CS6? And it works in ID there?

Did you try to test with a new document (post #3)?

Those files weren't created on the same machine you're trying to open them now, right?

When you open the file, and font is "missing", did you try to re-apply it using Find Font dialog?

EDIT:

Maybe you could share that font file, and indd file shrinked to one 'non working' page with nonsensitive text?

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Explorer ,
Feb 12, 2019 Feb 12, 2019

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1. yes, exactly the same.

2. yes

3. yes they were

4. yes, but that isn't working even though the fonts exist

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Mentor ,
Feb 12, 2019 Feb 12, 2019

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Regarding that other 'working' PC… Didn't you try to open your problem files there? How it goes?

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Explorer ,
Feb 12, 2019 Feb 12, 2019

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Opening on the other PC works fine, that's why this is so frustrating

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Mentor ,
Feb 12, 2019 Feb 12, 2019

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FrankMerc  wrote

4. yes, but that isn't working even though the fonts exist

How exactly? In Find Font dialog it refuses to apply the font, or just changes are not saved?

And how exactly it acts with the new doc? You're able to apply font, save file, and you get 'missing font' on open?

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Explorer ,
Feb 12, 2019 Feb 12, 2019

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It refuses to apply the font.

The new file applies the font, saves it then gives the error upon opening again.

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Explorer ,
Feb 12, 2019 Feb 12, 2019

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Yes, these are True Type fonts and they actually do appear in the InDesign menu, they just aren't found when opening a file that uses them.

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Community Expert ,
Feb 08, 2019 Feb 08, 2019

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This is an older solutions page, but solutions 4 – 6 may prove useful.

Fonts don't appear in the Font menu | Adobe InDesign 2.x, CS, CS2

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Explorer ,
Feb 12, 2019 Feb 12, 2019

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Unfortunately downgrading the CS2 is not a good option on any level....

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Mentor ,
Feb 12, 2019 Feb 12, 2019

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Well, at this stage, being out of other ideas, I would trash the preferences.

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Explorer ,
Feb 12, 2019 Feb 12, 2019

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I'll give that a shot. Thanks for your help.

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