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NEED IMMEDIATE SOLUTION ADOBE Unable to open documents - says other user using. I am only user.

New Here ,
Oct 08, 2022 Oct 08, 2022

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I am unable to open an Indeisgn files on Mac, says other user is using. I am the only user. The only design files I can use are those marked 2022 in filename. it says you may not have permission or document is open, neither are relevant/true.

 

Secondly  cannot believe I cannot get live support on the weekend to solve this. This has basically killed my business as I cannot get my older design labels files to open.

 

I have updated to new Indesign and that didnt work. There seems to be some conflict I am unable to fix. Apple was baffled to but at least their support was open on Saturdays. If I do not get this fixed I have to close my business!

 

 

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correct answers 3 Correct answers

Community Expert , Oct 08, 2022 Oct 08, 2022
quote

 

The issue is opening up from external hard drive. it wont allow me to do that now. I have take files and put on desktop to have to open in Indesign. 

Some weird permission thing and I have no clue how to fix.


By @em11319849

If you can work from the desktop and the linked data does not pose a problem, do that. You may try doing a save as to the original location. If that fails, you may have some disk protection that disallows you to open in RW files. Then it's an OS issue and not an InDesign

...

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Community Expert , Oct 08, 2022 Oct 08, 2022

Are you using Monterey? Check to make sure that your Adobe apps are listed in the Full Disk Access section under your Mac's System Preferences > Security & Privacy. If they aren't, this affects how files on an external or cloud-based server will behave.

 

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Community Expert , Oct 10, 2022 Oct 10, 2022

Most people that it was happening to were those that did an upgrade to Monterey from a previous OS over existing installs of Adobe apps. Apple's new "security" rules forced a reset to the Full Disk access on may apps, but really made no effort to inform people of that. It can also happen when there's a point grade update.

 

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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Look for a file like this one:

Abambo_1-1665250247428.png

 

Sometimes after a crash, this lock file stays on the disk. You can delete it (or move it out of that directory).

 

Adobe customer care in English is available 24/24 and 7/7. The Fora are open even beyond those times…

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 08, 2022 Oct 08, 2022

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Customer care is not open until Sunday evenings. Thats what chabot told me.

Additional info many of my files are on an external. If I try and open them from external I get the eroor message. If I drag the files from my external to desktop and then open then in Indesign they work.  I am baffled why this "suddenly" has happened.

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New Here ,
Oct 08, 2022 Oct 08, 2022

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Not sure how to look for that file FYI

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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Use finder. The file is in the same directory as the InDesign file.

 

It doesn't matter where your files are located. Look in finder, in the directory where the indd file is found for that lock file.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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OK, it appears that the InDesign product support is effectively closed for the English chat.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 08, 2022 Oct 08, 2022

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yes

got bot and said Sunday open not today

I did use finder and it didnt bring up that filw.

The issue is opening up from external hard drive. it wont allow me to do that now. I have take files and put on desktop to have to open in Indesign. 

Some weird permission thing and I have no clue how to fix.

 

 

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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quote

 

The issue is opening up from external hard drive. it wont allow me to do that now. I have take files and put on desktop to have to open in Indesign. 

Some weird permission thing and I have no clue how to fix.


By @em11319849

If you can work from the desktop and the linked data does not pose a problem, do that. You may try doing a save as to the original location. If that fails, you may have some disk protection that disallows you to open in RW files. Then it's an OS issue and not an InDesign problem.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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See also here: https://community.adobe.com/t5/indesign-discussions/indesign-lock-file/m-p/11840719#M414993

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 08, 2022 Oct 08, 2022

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Not sure how to locate *.idlk if issue. I opened new finder window and input that in Mac and external and doesnt show anything. Im sure I am not in the correct area

 

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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Are you using Monterey? Check to make sure that your Adobe apps are listed in the Full Disk Access section under your Mac's System Preferences > Security & Privacy. If they aren't, this affects how files on an external or cloud-based server will behave.

 

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New Here ,
Oct 09, 2022 Oct 09, 2022

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yes using Monterrey but started just before upgrade. Apple said to upgrade which probs compounded problem.

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New Here ,
Oct 09, 2022 Oct 09, 2022

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Why did this happen? It was out of the blue got the you can't have access

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Community Expert ,
Oct 09, 2022 Oct 09, 2022

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Apple decided to increase security on the OS. 

 

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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Community Expert ,
Oct 10, 2022 Oct 10, 2022

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LATEST

Most people that it was happening to were those that did an upgrade to Monterey from a previous OS over existing installs of Adobe apps. Apple's new "security" rules forced a reset to the Full Disk access on may apps, but really made no effort to inform people of that. It can also happen when there's a point grade update.

 

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Community Expert ,
Oct 09, 2022 Oct 09, 2022

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Are you using Dropbox or another cloud service? If so, disable any smart sync features.

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New Here ,
Oct 09, 2022 Oct 09, 2022

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No but did look uder security and privacy andIndesign was not checked off. So going to restart and see if that fixes access to files external drive.

 

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New Here ,
Oct 09, 2022 Oct 09, 2022

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YES!!!!

SOLUTION FOR ME WITH EXTERNAL

Are you using Monterey? Check to make sure that your Adobe apps are listed in the Full Disk Access section under your Mac's System Preferences > Security & Privacy. If they aren't, this affects how files on an external or cloud-based server will behave.

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