New Document command not working

[josephc79893978]

All of the sudden my Indesign is giving me an error box whenever I click File>New>Document or Ctrl+N

A blank error box appears and has %CCX_FNFT_DIALOG_NAME as the header. It won't let me create a new document.

I can still open an existing document however.

Any ideas?

[kellyannmac]

This did not work. Adobe Illustrator won't create a new file and the library panel isn't working. Why in the world would we need to change to the legacy? The software just needs to work properly without workarounds.

[Laubender]

Hi kellyannmac ,

is your reply meant for Adobe Illustrator or InDesign?

You replied in the InDesign forum.

The Illustrator forum is over there:

Illustrator

Regards,
Uwe

[robertr90791200]

Thanks that worked for me

[BioFUSION]

I recently had this issue as well, I had it with ALL CC programs from PS, AI, ID, AE, PR, etc. I tried various things mentioned on these forums, did other googling to no avail. Multiple re-installs, manually deleting all folders left behind in AppData, Program Data and Program Files, after one re-install, Photoshop gave me a more in depth error message. To which I figured out I missed Program Files(x64 and x86)/Common Files/Adobe during my manual deletes.

Anyhow the error led me to:

C:\Program Files (x86)\Common Files\Adobe\CEP

In this folder their is a folder named:

Extensions

I renamed this folder to "Extensions2" (You can rename it whatever you want, just so your program cant find it under extensions).

Once I renamed the folder and re-ran my programs they all had back their start screens or new file dialogs. The folder didn't return for some reason, but the only side effect I see so far to not having this folder is my programs work correctly again. Maybe someone can do some more in depth troubleshooting here because I'm no programmer, but this will get you back to running normal from my experience.

EDIT: BTW I am running Windows 10 Pro 1803 x64, I cant guarantee similar results with other versions. Good Luck.

[BioFUSION]

I have narrowed it down to

Program Files (x86)\Common Files\Adobe\CEP\Extensions\com.adobe.ccx.start-2.2.1

I put all other folders back one by one, luckily this was the last on the list and when I put this folder back the error returned. The date on the folder suggests it was updated on May 1st, I fairly update pretty quickly so, not sure if that was the date the update was issued to figure out which update it was but it disabled the majority of my programs. Unless using the classic "new file" override.

Anyways I thought I would update for new people coming across this so they know they dont have to remove the whole extentions

folder, just the one listed above (or just rename it).

[Peteris Karklins]

I love you! I don't know how exactly you figured this out, but that's just great! Had the same problem - All programs just wasn't able to create new document! You can't even imagine what it means to go back to the old NEW DOCUMENT dialog, go in preferences first to change measure units and than create new document!!! How could it even been that way?! Been scratching my head for days now... Thank you so F much!!!

[BioFUSION]

UPDATE 2

In my previous post I only tested with Illustrator, seems PS uses another folder because the error was still there. Sooooo the folder

Program Files (x86)\Common Files\Adobe\CEP\Extensions\com.adobe.ccx.fnft-2.2.1

Also needs to be renamed/removed if you have PS installed as well.

OR OPTION #2 (That I did/how I did it)

Uninstall all programs, ran the cleanup tool

Went through APPDATA/local through APPDATA/roaming and deleted all adobe folders(backup custom actions/brushes, etc.), deleted all adobe folders from program files (x64 and x86), also (x64 and x86) program files/common files adobe folders, also deleted adobe folder from Programdata folder.

Re-installed CC and programs, for some reason this time after all updates the above folders work fine and dont need to be messed with. Not sure what happened, some bug in update I suppose. Only reason I did this was I figured removing those folders may cause errors down the road with updates. But so far just by removing those 2 folders everything seemed to be working correctly again. But since I re-installed everything I cant attest to this going forward.

[loayy98650817]

Yes Yes Yes, It works here thank you very moch

[JiWonYoon31004126]

It worked for windows 7 pro K SP1. Thanks

[iaueyftgiu]

Thank you, thank you, THANK YOU!

[connieb1217]

That worked perfectly! Thank you for finding the correction and placing it on this forum. MUCH appreciated!!! Saved everyone who used it hours of work.

[bryanc82125361]

Thanks

[umbertor74036553]

Grazie per l'aiuto

[Creblan]

I was having the same issue in Photoshop and this suggestion fixed the problem there as well.

Many thanks! x

[MARIEJulio]

Useful....Problem solved...Thanks

[jean02809]

THANK YOU!!!!! That was driving me crazy!

[Scott Citron]

THANK YOU! This solution worked for me on MacOS, too!

[hello.ahay]

I just experienced this issue on my PC.

It won't be long until it's a year since the original post and it's still not fixed. That's impressively slow, even for Adobe!

[jane-e]

hello.ahay  wrote

I just experienced this issue on my PC. ... and it's still not fixed.

Hi

Several people have had success with solutions found in this thread where you posted. Please tell us what you have tried that did not work?

~ Jane

New Document command not working

[rosemarym3089516]

Thank you so much! This worked for me

[dylanb19973384]

Your the man, thank you

[abigrazi]

michaney721's answer saved me! thank you. It worked.

[ArlingtonFrogFace]

Had the same problem.  Not an issue with your OS or your Machine. 

Close Illustrator.  Open the C:/ drive>program files 86>common files>Adobe>CEP

Cut the CEP folder and paste on desktop. 

Restart Illustrator

Worked for me.  

I then deleted the folder and all was well.

[Laubender]

Hi ArlingtonFrogFace,

Restart Illustrator?

Hm.

You are posting in the InDesign forum.

Regards,
Uwe Laubender

( ACP )

[rachelgoodchild]

Fantastic. This was really helpful. Thanks