Outlook interferes with InDesign Keyboard shortcuts

Forum|Forum|5 years ago
March 9, 2021
2 replies
1455 views

My shift, option, etc keyboard shortcuts stopped working in InD.

after some googling, i found that other apps keyboard prefs could be the problem.

process of elimination - its Outlook - when outlook is off, the shortcuts in InD work fine - when outlook is on, they dont work.

So I found the conflict, but i dont know how to fix it...

Bug

This topic has been closed for replies.

Peter Spier

Community Expert

It was suggested in an old thread that this might be a preferences issue and replacing the prefs may help. See https://community.adobe.com/t5/indesign/indesign-keyboard-shortcuts-not-working-with-os-big-sur/td-p/11593275

ashleycTSA

Participating Frequently

Hi @Peter Spier, thanks for your response! That's a thread I came across a while ago when trying to debunk this issue. I had deleted my preferences before and the issue was not resolved, but I can try again. Can't hurt right?

Peter Spier

Community Expert

Certainly can't hurt. Back up the prefs files first in case it doesn't help so you can restore what you have now (you'll lose your customizations when you replace the prefs).

If it does help, make a clean copy of the new prefs files after you re-do the customizations, then you can just copy those the next time you need to do a refresh and save the hassle of resetting everything.

ashleycTSA

Participating Frequently

Joining in to add that this has also been a problem for me for months. I have to restart my iMac multiple times a day to return these hotkey functionalities. I can't use Option to copy objects, I can't use Command+Option+Shift to resize frames, Shift doesn't resize proportionately nor does it move objects in a straight line, all these things that are very important to my workflow stop working for unknown reasons when I have Microsoft applications open. It doesn't immediately stop working once I open Outlook or Teams, I can usually use InDesign for a while before the hotkeys stop working, but those programs along with Slack, Chrome or Firefox, and other Adobe programs (Ai, Ps) are the only other applications I typically have open while using InDesign. Once it happens I can't reverse it without restarting my computer, ie I can't close Outlook or Teams to make the hotkeys work, I have to restart my entire computer to get this functionality back.

I HAVE to have Outlook and Teams running while I work to be in contact with my coworkers, this has never been a problem before until the last 5 or 6 months. I don't have the option to just not use them. I don't know why 3rd party apps are interfering with Adobe's hotkey functionality in the first place.

I have tried uninstalling and reinstalling InDesign, I've tried using an older version of InDesign, I've completely removed all preferences from InDesign, I just can't seem to find a solution. Ive seen people having this problem for as far back as 2019, was hoping there would be a fix by now.

iMac is a 2019 27in currently running macOS Big Sur Version 11.2.3 (although this issue was still occuring in the previous Catalina OS)
InDesign 2021 Version 16.1 (I had also tried 15.1.3)

Would love a solution to this issue! Thank you!

S

shazellew63472414

Participating Frequently

Can I just add that I'm having the resizing issues as well however I don't have any microsoft software installed on my Mac...

Emmeline0D4D

Participant

Hi there. I'm having the same trouble I'm starting to lose my patience...

I don't have any microsoft software either or any security app like some people may say. Also, I try to start Id without any other application and the command still doesn't work.... arrrg

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