Pasteboard and Document Disappearing After Placing Image in Preview Mode

[Large Fry]

Mac OS - 14.6.1 (23G93)

Mac Studio - Apple M1 Max | 64GB RAM

InDesign - 19.5

Preview on PC - PRIOR to placing image

Preview Mode - PRIOR to placing image

Prieview mode - AFTER placing image

NOTE the edge at the bottom now has a margin as well as my pasteboard isn't visible.

PLEASE HELP.

I've been using InDesign since it's release in 1999 and I've never had this problem till after the latest update. My work requires me to be on the latest version.

However, it prints fine. So at least there's that.

<Title renamed by MOD>

[leo.r]

A few questions:

-Does the problem go away after you switch to the Normal mode?

-Does the problem happen if you place images in the Normal mode?

-Does the problem go away after you close and reopen the document?

-Does it happen with all documents or only a specific one?

Also, try to toggle GPU Performance in preferences - sometimes it solves unusual display issues.

[Large Fry]

-Does the problem go away after you switch to the Normal mode? Negative

-Does the problem happen if you place images in the Normal mode? Any time, any document

-Does the problem go away after you close and reopen the document? Negative

-Does it happen with all documents or only a specific one? Any time, any document

[Robert at ID-Tasker]

@Large Fry

How long are you working on this file and how often are you doing Save As with a new name? 

Can you try IDMLing - export as IDML, open, save with a new name - do not overwrite your original file. 

[Large Fry]

How long are you working on this file and how often are you doing Save As with a new name? 

Fresh InDesign Start. Fresh Document. If I save the document there is nothing to reverse it, even removing the image. 

Can you try IDMLing - export as IDML, open, save with a new name - do not overwrite your original file. 

This worked! But now I have to save and work in Legacy format? Thanks for the workaround.

[Robert at ID-Tasker]

No, IDMLing is just a process of cleaning up the INDD document - you don't have to do it all the time. 

Are you saying, that you have this problem all the time? 

Try resetting preferences:

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

[Robert at ID-Tasker]

Mac OS - 14.6.1 (23G93)

Mac Studio - Apple M1 Max | 64GB RAM

InDesign - 19.5

Preview on PC - PRIOR to placing image

By @Large Fry

So do you work on a PC or a Mac? 

[Large Fry]

I thought that was obvious based on the info I supplied

Mac OS - 14.6.1 (23G93)

Mac Studio - Apple M1 Max | 64GB RAM

[Robert at ID-Tasker]

@Large Fry

Yes, your first two lines indicated Mac platform - but then, in the 4th libe - you wrote "PC" - so I've asked just for clarification.

[Peter Spier]

Pasteboard is never visible in Preview Mode -- that's the point of preview...

[Large Fry]

Sorry for the mistake almighty PETER SPIER. You can see from the pictures I was speaking of Normal Mode. I'm frustrated here and don't need someone pointing out an obvious mistype.

[Peter Spier]

There's no need to get snippy. We're here trying to help you, and your posts were't entirely clear.

Have you tried turning off video accelleration?

[Large Fry]

You're right Robert. Sorry. I shouldn't reply when frustrated. I couldn't figure out how to edit my post and didn't have time to do so. I do not have acceleration on.

[Robert at ID-Tasker · Accepted solution]

There's no need to get snippy. We're here trying to help you, and your posts were't entirely clear.

Have you tried turning off video accelleration?

By @Peter Spier

You are most definitely right Peter about the display problem:

Those horizontal lines at the bottoom of my screenshot - they should be touching edge of the page.

Then it looks like there is a white frame in the background - under the legend - that is also cut at the top-right corner - outside of the page edge. 

Similarily to how the bottom page footer - mentioned by OP - is cropped:

But the linked graphics with a gradient isn't affected?

[Large Fry]

You nailed the frustration. It's like a box is covering a portion of the right and bottom portion of the doc in normal and preview. And in Normal mode, my pasteboard is covered. (best way to describe) Thank you for helping me clarify. Can I edit my post so clarify my language? I typed too fast and frustrated. AND I'm on a deadline I don't think I'm going to make. Thank you again to you both and sorry for being snippy. Won't happen again.

[Robert at ID-Tasker]

@Large Fry 

At the bottom of every reply:

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[Large Fry]

I just seem to be running into bad luck or performance issues everywhere. I don't have this option. FUN!

[Robert at ID-Tasker]

@Large Fry

Maybe "new" users don't have this option?