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Persistent Error in Adobe InDesign: ‘There Was an Error Updating the Artifact

Forum|Forum|2 years ago
January 23, 2024
39 replies
27048 views

When I go to update a review link in InDesign, I keep getting this error message "there was an error updating the artifact". After that, the link does not work for most people. I am signed in to Adobe. Everything is up-to-date.... But this issue still persists. Can Adobe please fix this issue? It's emarassing when I go to send the review link to my leaders and they just get an error message when they try opening it.

Correct answer NOcreationsBE

@Rishabh_Tiwari They originally opened with Chrome. Which did not work. But they just refreshed the link, and it now works. So i think what is happening, is that there's some sort of lag or delay with the file updating, creating an error message. It must be some sort of Adobe server issue. Other's have noticed this too.... The link won't work right away, but when they try again, it works.

I would like to add that my clients usually do not experience any problems opening the file with the link (even if I get the error message), but sometimes they do. Refreshing the page does do the trick in most cases if that happens. Now usually they are 'slow' in reacting on my update messages, so it is possible that they only experience problems opening the file when they react right away. I will keep an eye on that now, to be sure. So I support the idea of a lag/delay in the update process.

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T

tom_cog

Participating Frequently

So, it looks like this thread is the same pointless unending runaround I get when I contact Adobe "support" for help with this exact issue. I just spent over an hour repeating the same problem to 5 different "support" techs, until each in turn announced that they were not the right person to address it and transferred me to the next. Until I got tired of the runaround and ended the chat.

It's not user error. It's Adobe - period. Your cloud services are *broken* and you don't seem to have the ability to fix them.

I have already reset the link to get around this problem multiple times, which means everyone that I've previously shared the URL with has now has a broken link, and anyone they've shared it with, etc.

This defeats the entire purpose of having a stable link where folks can go to see the latest version of a layout and make comments.

I'm so tired of Adobe fumbling like a bunch of children to figure out why their own products don't work, and attempting to blame the user.

The idea that *anyone* would trust all of their work files to Adobe's cloud services (i.e. storing all their original files in Adobe's cloud, without a local backup) is utter insanity, given Adobe's poor track record in this area.

So I'll ask again: does ANYONE at Adobe actually understand what is causing this problem and are they working on an actual fix that doesn't require users to run around logging in and out, uninstalling and reinstalling, deleting library files, etc. to try and compensate for Adobe's incompetence?

Amberg Art

Inspiring

Hallo
Ich arbeite oft mit der Review-Funktion in InDesign und erhalte immer wieder mal diese Fehlermeldung wenn ich den Inhalt aktualisiere. Die Änderungen sind dann doch online sichtbar. Aber die Meldung kommt dann bei jeder Aktualisierung wieder. Die Auskunft der Fehlermeldung ist irgendwie dürftig...

Weiss jemand mehr als ich?

Grüsse - Oliver

Robert at ID-Tasker

Legend

Please check this thread:

https://community.adobe.com/t5/indesign-discussions/i-keep-getting-this-error-message-quot-there-was-an-error-updating-the-artifact-quot/td-p/14374661

F

FranHarrington

Participating Frequently

Same exact issue here. My solution has been to save as a new file and that seems to usually work, but I'd rather not have to do that.

L

Leon1982-2

Participating Frequently

Please fix this already! For how much we all pay on a monthly basis, it's ridiculous that this continues to be a well documented issue that doesn't get resolved in new releases.

Chris TammarAuthor

Participating Frequently

@Leon1982-2 After countless attempts to get Adobe to fix this, I'm realizing they don't want to fix it. They just don't care enough. As an alternative solution, I reccomend you look into Ziflow or PageProof. It pretty much does the same thing, but better. Both are very affordable! cc: @HARSHIKA_VERMA

CeciliaSande

Participant

Hi there! I am experiencing the same issue since I started using the "Share" feature a few weeks ago, this is the first time I do a search to see if this is a known problem. I was wondering if Adobe found any solution for it? I am also using the latest InDesign version, file is saved, no unmapped comments, tried restarting sofware, computer, etc, but problem remains. Many thanks!

D

Desig4People

Participant

I have the same problem, a big mess with customers!

HARSHIKA_VERMA

Community Manager

Hi @Desig4People & @CeciliaSande,

I'm sorry to hear you're experiencing the issue. Could you please check if your file has any unmapped comments? Could you please share a recording showing the issue for better investigation? If possible, please also share the Packaged InDesign file with me via a private message so we can escalate it to the product team for investigation.

As the issue is intermittent, it may work on the next or subsequent tries. However, we would need files and recordings to investigate the issue.

Thanks,

Harshika

Good Venture

Known Participant

Hi,

Is anyone else having the same issue with Adobe review in InDesign?

I never had problems with the older version, but with new updates, this error just keeps coming up again and again, causing a massive disruption to the workflow.

leo.r

Community Expert

There's another thread on this issue although I'm not sure there's a solution there:

https://community.adobe.com/t5/indesign-discussions/i-keep-getting-this-error-message-quot-there-was-an-error-updating-the-artifact-quot/m-p/14374661

Good Venture

Known Participant

Thanks, I can see the problem is an ongoing issue that Adobe isn't able to fix.

NOcreationsBE

Inspiring

I have been experiencing the same problem for a while. Using InDesign 19.1 at the moment (but have been experiencing this with an earlier version too) on Windows 11. Experiencing this with multiple files (if not all), but not all the time. Every once in a while I do not get the error message (with the same file that does give that error message).

Chris TammarAuthor

Participating Frequently

@NOcreationsBE Same! it has a mind of it's own. Sometimes it works.... sometimes it doesn't. It's gotta be some Adobe server issues.

NOcreationsBE

Inspiring

Yes, I think so too. Updated to InDesign 19.2 by now, but still getting the error message. 🙄

D

Dovile23072679iixd

Participating Frequently

It is not new problem. When I was researching for solution, I found posts from 2020 about same problem. Please fix it. The only thing that works is create new link, but the problem is, that all comments are lost, also I need to resend new link to everyone every time some changes are made.

I use InDesign 19.1 Window 10

Rishabh_Tiwari

Community Manager

Hi,

I am so sorry for the delay in response. Can you please confirm if you're still experiencing this issue? If yes, please share a few more details like:

1. The version of InDesign & OS.

2. Is this happening with a specific file or multiple files?

3. Please share a sample file for testing.

We're here to help, just need more details.

Thanks

Rishabh

Chris TammarAuthor

Participating Frequently

Experiencing the same issue on multiple files.

@duleyw47060955 Please upvote this entire conversation at the very top of the page. The more voices and posts seen about this issue, the more likely Adobe and @Rishabh_Tiwari will focus on fixing this bug. Thank you!!!

Rishabh_Tiwari

Community Manager

Hi,

Sorry to hear about the trouble. Please try the suggestions shared in this discussion and let us know if this helps or if you need further assistance.

Thanks

Rishabh

Chris TammarAuthor

Participating Frequently

Thanks for reply Rishabh!

Yes I considered all those things in that discussion you shared. I also make sure to save all the time. I think it's an Adobe server error because sometimes the link doesn't open. But then 10 minutes later, it opens for them. Below is the error message people get....

Chris TammarAuthor

Participating Frequently

@Rishabh_Tiwari Can you help escalate this? It keeps happening.

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