Photos appearing with coloured lines

New Here ,
Jun 13, 2022 Jun 13, 2022

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Screen Shot 2022-06-14 at 9.26.32 am.png

 

Hi,

 

I'm trying to open some files I created in an older version of InDesign in the current version. All of the photos are appearing with this black box and coloured lines. The links to the photos are not broken. Does anyone know what the problem is? 

 

Cheers,

Elise

 

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Adobe Community Professional ,
Jun 13, 2022 Jun 13, 2022

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Have you tried closing the file and reopening the file. Reboot computer? If you tried those and it has not helped try turning off the GPU  in preferences.

Lee- Graphic Designer, Print Specialist, Photographer

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New Here ,
Jun 13, 2022 Jun 13, 2022

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Thanks for the suggestions Lee! Unforutunately none of those worked though 😞 

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Adobe Community Professional ,
Jun 13, 2022 Jun 13, 2022

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There is some damage in the image file or its data structure. 
what happens when you open the image in Photoshop?

if it looks fine, save it as PSD or TIFF with a new name and replace it in InDesign. 
If it looks the same, it is more serious. You have to take the latest backup which is ok and replace it with that. 

You have to chech if your disk has some problems. E. g. Dropbox has a feature which caused many problems in the last two months. In synchronization (in its preferences) you can define the rarely used files are only saved remotely. When those files are called they should be transfered to the local disk. When InDesign takes a partial availble file and thinks it is complete it could also happen. Should not be, but it is worthy to check it. 

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Adobe Community Professional ,
Jun 14, 2022 Jun 14, 2022

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Hi Elise,

if you are on MacOS go to the InDesign preferences and turn off GPU support.

Imporant: Then restart InDesign or your machine.

 

Your screenshot looks like a typical GPU rendering issue with InDesign.

I assume, that if you export to PDF/X-4 you cannot see the effect in the exported PDF when you open it with Acrobat Pro or Adobe Reader.

 

Regards,
Uwe Laubender
( Adobe Community Professional )

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