Preset Templates all Missing on Adobe InDesign New Document Page

[Pamela99]

Hello,

Preset templates have totally disappeared in the latest update. Well, at least mine have. I can see their boxes, but there is no content and I have no functionality if I select one .This is a screenshot of my New Doc page [not legacy]. I am given the option to search for templates, but get directed to Adobe's Stock site where I get 10 free assets and am then charged. Is anyone else having this issue, and if so do we know if Adobe plans to address this? I have the same problem in Photoshop.

[Rene Andritsch]

Neither the latest InDesign nor Photoshop show this behavior on my end. Did you try a restart of the app and machine to solve this? If that doesn’t help you could try to reset InDesign’s preferences following this great guide: https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

[Steve Werner]

This has been reported by at least a couple other people and seems to be a bug, but is not happening to most people so it's hard to determine the cause.

Here's a link to the Bug section of the InDesign UserVoice website of other reports:

                Unable to see Preset Templates in New Document     

[Steve Werner]

Please add your vote and comments so it gets more attention.

[HARSHIKA_VERMA]

Hi @Pamela99,

Thank you for reporting the issue. As rightly informed by our expert, this is a known bug, and the team is actively working on it. We will keep you posted with the update.

Thanks,

Harshika