Problem with reinstalling Creative Suite 6 Premium

Forum|Forum|1 year ago
June 6, 2024
3 replies
1038 views

Hi, when I try to reinstall my Adobe Design & Web CS6 (registered, s/n shown on my account) on a new computer with Windows 11, it shows a message that the number has been invalidated. Why? What is going on? Tom

This topic has been closed for replies.

Dave Creamer of IDEAS

Community Expert

Might want to avoid it on Win 11--looks like trouble:

https://community.adobe.com/t5/download-install-discussions/installed-cs6-on-windows-11-machine-now-system-refuses-to-boot-to-windows/td-p/14006283

David Creamer: Community Expert (ACI and ACE 1995-2023)

Robert at ID-Tasker

Legend

@Tomasz33287559icet

Invalidated or number of uses exceeded?

Nieważny czy raczej, że zainstalowany na zbyt dużej liczbie stanowisk?

T

Tomasz33287559icetAuthor

Participating Frequently

Message: Invalidated

The registered number serial is still visible on my account after logging in.

Interesting that I don't have the possibilty to deactivate CS6 on my old computer (Windows 10) - the same message: invalidated.

No contact with Adobe Support simply by email ?!

T

Tomasz33287559icetAuthor

Participating Frequently

While I sympathize with you, I'll repeat my earlier response...nobody here can help you. You're at the mercy of Adobe's support people. If the level one support can't / won't help, insist on elevating it.

Thank you, Bob.

BobLevine

Community Expert

Whatever it is, nobody here can help. You'll need to contact Adobe directly and to be perfectly honest, I wouldn't count on much in the way of help with this. That software is 12 years old.

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