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Publish Online | Extremely slow | InDesign 17.4

Forum|Forum|5 years ago
June 1, 2020
31 replies
40619 views

Hi, since a couple of days loading of our published documents is extremely slow. Has anybody else experienced this and, if so, is this an Adobe server issue? Maintenance? Docs that were previously loading in a sec now take almost ten to half a minute to load... Fingers crossed this is temporarily and quickly resolved.

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Correct answer Rishabh_Tiwari

Hi All,

The fix has been deployed and the issue stands resolved, as confirmed by multiple community members. Feel free to create a new thread if you need any further assistance.

Regards

Rishabh

Show previous replies

TheHeritageExplorer

Known Participant

Hi there,

I've been experiencing the slow loading now for over 40 days, lost count of times spoken to Adobe - think support just don't pass on anything to engineering team. Keep nagging if you can

a diana

Participant

Hey everybody!

Anyone having trouble viewing documents posted online? In InDesign Dashboard. Since last week my links (old and new) take a LONG time to load and some don't even open...

Thanks!

BobLevine

Community Expert

Have a look through the forum. Lots of issues being discussed and Adobe is aware of them. When they'll get fixed is anyone's guess.

H

Hln88

Known Participant

Hi Rishabh,

Still issues on my end as well ever since August. Cannot access any analytics atm.

Link to the other posts:

Re: Publish online dashboard loading issues - Adobe Support Community - 13165252

Re: Publish Online Analytics updated dashboard won... - Adobe Support Community - 13172394

Thank you for looking into it, will follow this post 🙂

Helen

Rishabh_Tiwari

Legend

Hi @Hln88

Thanks for sharing the link. We have logged the bug and I'll update the information on this thread, so please stay tuned to this discussion.

Regards

Rishabh

P

Pelican25272736ahqp

Participating Frequently

We have the same issue.

1. It's takes forever to prepare to publish
2. Once published the link keeps on loading and we can't see the slides. You can dowload the pdf put for the interactive elements it's of no use.

It happens with multiple files. The browser doesn't matter.

I'm using the latest version 17.4 as well.

Please fix asap.

N

Nick26404198lrxl

Participant

Same issue here. This needs to be resolved quickly.

Rishabh_Tiwari

Legend

Hi @StudioFerz @Nick26404198lrxl @Pelican25272736ahqp @Manan Joshi @Martina2417454549ke ,

A bug has been logged to investigate this further, I'll share more information here as soon as I hear from the team.

Regards

Rishabh

M

Martina2417454549ke

Participant

Hi, I have exactly the same problem. I tried it in different browsers and sent it also to people. We all have the same issue. Its lloading very very sow. The upload works normal but the file doesnt load online. what can I do? I need to send work projects out.

Q

qwfqwf

Known Participant

I'm using publish online to host an important presentation, having been building out this content for a couple of months, with zero issues, I am now finding that the loading speed is too slow to load video, and even pages of the presentation in a timely manner.

Each Video is ~20-30mb, and previously loaded perfectly.

What could be causing this, it's definitely not an issue with the presentation or file size, is it that Adobe's servers are down?

I need this feature to be working or it literally useless, there's no point having a hosted publishing option if it doesn't work.

James Gifford—NitroPress

Legend

Complaints about Publish Online's performance have been increasing. First... have you had anyone test the document's performance from other places around the net? Such bottlenecks can be very localized, and come and go for no apparent reason.

That said, I am beginning to wonder if PO has been under-supported all along, and as it rises in popularity and use, the servers and connectivity allotted to it are becoming overloaded. All part of why the more experienced heads here tend to warn users not to make it an essential or core element of any business plan. Adobe tries out supplementary services like this all the time; sometimes they are maintained and boosted as use goes up; other times they are discontinued for not having met expectations.

—

TheHeritageExplorer

Known Participant

Don't like to say this, but think Adobe support is a total waste of time. It's soul destroying really, you contact technical support, you have the conversation again that you've had many times before, but you know you're really just being fobbed off. It's evident that technical support is based in a totally different location to Adobe proper, and my own personal conclusion to my ongoing problems is that technical support are almost frightened to pass on reported issues to Adobe engineering team.

the culture is so bad that I've even had Adobe forum professionals (these are honorary) say to question me why I should expect more, particularly as Publish Online is free. I did make the point that it isn't free, and that if it wasn't for Publish Online, I wouldn't be paying for any Adobe software. Where do I progress with my problems I ask. On Thursday this week, yet again I had the support guy on the phone, and yes, he confirmed that Publish Online documents were extremely slow loading, he even tried loading the same PO docs at his end and confirmed were slow. Then he repeats again that engineers are aware of issue, but no set timescale to resolve. What sort of answer is that? As I say, support is something of a mind-f"x%
Pity really because the actual product is for me fantastic, almost perfect APART FROM THE SLOW LOADING OF PUBLISH ONLINE DOCUMENTS - HELP- I'M GOING MAD WITH FRUSTRATION!!!!!

Willi Adelberger

Community Expert

Can you give us information on your problem?

TheHeritageExplorer

Known Participant

Are you an Adobe employee can I ask?

tomb49116655

Participating Frequently

Hi all

I've been putting a deck together with animated elements for the past 2 days, clicked 'publish online' and none of the gifs run properly / every page takes ages to load despite the fact that i compressed all the gifs down to a max of 3mb each. I'm also having problems opening old links to previous work and have spoken to a friend who's having the same issue. have tried clearing my cache and cookies and resetting my indesign preferences and re exporting but still no joy, someone please help!

E

elliott37795756

Participant

Hello there

I have the same problem.

Does anyone know when it will be fixed?

rayek.elfin

Legend

If Adobe don’t want to do the hosting, then they can always give us the option to download the files
can’t they.

I think it’s worth pointing out that Publish Online was introduced with CC2015 as an HTML5/JavaScript replacement for the Flash/SWF Export when Adobe decided to abandon Flash/ActionScript.

The appeal of Publish Online is its Flash like fluidity, but if you inspect at the source code it is wildly complex—the export is to a single HTML5 canvas page with layered iFrames driven by complex JavaScript code. I doubt it would be possible to export complete HTML5 and Javascript code that would transfer to a self hosted server and not break. Given the complexity of the code it’s actually surprising it works as well as it does.

This is just a fraction of the code for a 10 page layout with no animations:

It's simple enough to reach the page code: use Firefox Developer, right-mouse click the content, and select This Frame-->Show Only This Frame.

Then save the page. FD will save all files, but here is the snag: text and type is converted to SVG - which sounds great, but they will not save with the rest of the page and its assets. These SVG files must be saved manually: and that only works by opening each SVG in a browser tab! As far as I can tell the SVG files are scrambled on the server, and even right-mouse clicking to save a SVG will not work.

The saved page will work in the browser when opened. But it is left aligned, and the page is not cropped, which means all assets that are larger than canvas size or animate into the canvas do not look right.

All of which means it is too much work (probably).

It is much simpler to just use the existing FXL exporter plugin. It works well. It centers the content in the browser, and a simple overflow:hidden; CSS property assigned to the first DIV parented to the BODY tag hides the border content nicely.

Of course, no responsive behaviour (you'd need to code this in JS and the transform scale() property) and no nice page navigation interface. It would have to be coded as well.

Rishabh_Tiwari

Legend

Hi @StudioFerz ,

Sorry to hear about the trouble. Please share a few more details like:

The version of InDesign & OS.
Is this happening with a specific file or multiple files?
Is this happening on a specific browser or multiple browsers?
Could you please share a sample published link?

Regards

Rishabh

StudioFerzAuthor

Known Participant

• InDesign 17.4
• Multiple files
• Multiple Browsers (tested Chrome, Firefox and Safari)
• Samples:
https://indd.adobe.com/view/95f91660-36a0-4bc4-8c22-bdf8bd200eb7
https://indd.adobe.com/view/9afb1001-a75b-4f45-a45b-36bcaf94aebd

R

Russ W

Inspiring

The new dashboard with date range options will no longer update 'since published' stats for us.
This used to be the norm. All stats since published. And now those stats wont work after 2 days of trying.
You seem to have made this update to relieve pressure on your servers perhaps? But its now not working at all apart from within 30 day range.

Rishabh_Tiwari

Legend

Hi,

We're so sorry to hear about the trouble. Please try the steps shared below:

Sign out of InDesign and Creative Cloud Desktop app.
Close CoreSync and all Adobe-related services from the Task Manager/Activity Monitor.
Reboot the machine.
Sign back in on the Creative Cloud Desktop app and launch InDesign from there and check again.

If this doesn't help, please share a few more details like:

The exact version of InDesign & OS.
Is this happening with a specific file or multiple files?
Have you tested this on different browsers?

Regards

Rishabh

R

Russ W

Inspiring

Hi and thanks, but this does not work.
Im on Indesign 17.0.1. Mac OS Catalina 10.15.7. Safari 15.4
Before any requests to update to latest version of anything I have tried other browsers and colleagues with the very latest updates to indesign and mac os get the same problem.
This is a Adobe Publish Online dashboard server issue and def not related to our software. Nobody has been able to get full stats since date published or even for 1 year since the dashboard update.
This is a problem as obvisouly some clients require these stats ongoing.
Any further help or fixes appreciated.

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