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simontology
Participant
November 8, 2021
Answered

Display Rendering Issues after updating to InDesign 2022

  • November 8, 2021
  • 4 replies
  • 1517 views

I just updated to INDD 2022 and I'm seeing 3 issues that are heavily impacting/impeding my workflow.

 

  1. the text boxes are leaving black lines all over the page that will sometimes go away.
  2. text looks like it's cut up.
  3. the text isn' showing up where the text boxes actually are.

 

if there is a solve on my end i would appreciate any advice.

 

<Title renamed by moderator>

This topic has been closed for replies.
Correct answer simontology

well the issue isn't turning off GPU in preferences. i did that and the rendering issue got WAAY worse.

 

the issue seemed to be UI scaling. i increased the UI size to medium and when i changed it back to the default small the rendering issues went away.

 

what a bummer.

4 replies

S
simontologyAuthorCorrect answer
Participant
November 16, 2021

well the issue isn't turning off GPU in preferences. i did that and the rendering issue got WAAY worse.

 

the issue seemed to be UI scaling. i increased the UI size to medium and when i changed it back to the default small the rendering issues went away.

 

what a bummer.

    BECreativeSC
    BECreativeSC
    Inspiring
    April 5, 2022

    This answer did  not change anything for me. The text I was changing leading on still looks choppy as in my previous post here. I will take another screenshot and attach it. You will see I was trying to change the leading in the paragraph style, and this is the look I get.

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    April 13, 2022

    Hi BECreativeSC,

     

    We are sorry to hear you're still experiencing the rendering issue with InDesign and thank you for trying the steps suggested here. We'll try our best to investigate the issue. 

    To investigate the issue further, we would request you to please share the below details:-

    • Could you please share the details of your operating system and the version of InDesign?
    • Are you using an external monitor(s)? If yes, with which port and cable combination it is connected.
    • What is the screen resolution of your monitor?
    • Please share the Name and Model no of your monitor.
    • Are you using any external GPU?

     

    We will try our best to help.

     

    Thanks.

    Harshika

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    November 15, 2021

    Hi there,

     

    Sorry to hear about your experience. As @Laubender suggested, if you are on macOS, try to disable GPU from
    InDesign Preferences (cmd+k) > GPU Performance > uncheck GPU Performance and see if that helps.


    If it doesn't, I will request you to share a few more details like:

    • OS & exact version of InDesign
    • Share a screenshot or a small video demonstrating the issue. It would be really helpful.
    • Does it happen while working on a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
    • Where are you saving the files & links (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
    • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
    • Does resetting InDesign Preferences (https://helpx.adobe.com/indesign/kb/indesign-preferences-support-file-locations.html) help to resolve the issue?
      Disclaimer: Please note that resetting preferences will remove all the custom settings, and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

     

    We'll be looking forward to your response.

     

    Thanks & Regards,

    Anshul Saini

     

    <Marking as correct only to highlight solutions>

      L
      Community Expert
      LaubenderCommunity Expert
      Community Expert
      November 10, 2021

      Are you on Mac OS?

      If yes, I would try to turn off GPU support in the preferences of InDesign.

       

      Regards,
      Uwe Laubender

      ( ACP )

        ParkerB_AGCOhio
        ParkerB_AGCOhio
        Participant
        November 9, 2021

        I am having the exact same issue. Opening the same document in ID 2021 everything works as it should. Have you found a solution to get ID 2022 to function correctly? I've tried adjusting all of the view/performance settings to no avail. 

        ParkerB_AGCOhio
        ParkerB_AGCOhio
        Participant
        November 9, 2021

        @simontologyplease let me know if you end up discovering a fix. 

         

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