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Save/Save as are greyed out, as well as undo and redo. Key commands don't work either.

New Here ,
Jan 26, 2022 Jan 26, 2022

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I'm running InDesign 2022 17.01 on a Macbook Pro 2019 OS Monterey V 12.1. 

 

I use indesign on this computer every single day with no issues, but today, I am unable to save my projects or use undo/redo. I restarted indesign earlier to address the undo/redo problem and it worked for a while, but eventually was disabled again. At the time, I was able to save my files so I felt comfortable restarting the program. But now, both save and undo/redo are disabled. I was however able to succesfully export, which requires saving. Very strange. 

 

other things that may or may not be related:

- Text boxes in one of my projects are creating duplicate edges and I have to double click them for the text to readjust inside the new parameters. Usually the text adjusts while I drag the box. This is only happening on one of my projects open, while the other is normal. 

- Zooming with my fingers on my trackpad is randomly disabling and I have to relaunch the program to fix it. Zoom on trackpad works in other windows on my computer and in other Adobe Programs while this is happening. 

 

As I was typing this, the program went unresponsive after I attempted to package my file as a work around to not being able to save. I got a pop up that said "InDesign is shutting down. A serious error has been detected." 

 

 

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Bug , Performance

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New Here ,
Jan 26, 2022 Jan 26, 2022

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Update: My work was not recovered after this crash

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Community Expert ,
Jan 26, 2022 Jan 26, 2022

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It sounds like it may be a corrupted InDesign file

 

Start by shutting down your computer. Try reopening InDesign by itself. If it opens, try opening a different InDesign document. If it opens successfully, try reopening the original InDesign document. If it opens, save it as an IDML file (File > Save As > InDesign CS4 [or later]). Reopen the IMDL file and save it. This may be able to recover the original file.

 

If you're having problems with every file, try restoring your InDesign preferences and caches following these instructions:

 

Adobe InDesign: Rebuilding Preferences and Cache Fileshttps://www.rockymountaintraining.com › adobe-...

 

Good luck!

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Adobe Employee ,
Feb 01, 2022 Feb 01, 2022

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Hi there,

 

We are sorry to hear about your experience. I hope the issue is resolved by now. If not, please update to InDesign v17.1 released globally today and let us know how it goes.
If you don't see the v17.1 update, please try the steps suggested in this help article (https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-application-recognizing-available.html).

 

Regards,

Anshul Saini

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Community Beginner ,
Apr 21, 2023 Apr 21, 2023

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WHEN IS ADOBE GOING TO FIX THIS ISSUE??!!
This keeps happening.
I'm on v18.1 with OS 13.2.1 and still having the same issue!I don't seem to remember ever encountering this before CC.
___________________________________________________

 

One loss-less solution (as mentioned in previous threads) that seems to work is exporting the file as an IDML file.

It's a hassle, but seems to work so you can restart the program.

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Adobe Employee ,
Apr 21, 2023 Apr 21, 2023

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Hi @Obie Harrup III ,

 

We're so sorry to hear about the trouble. In this main thread, it's mentioned that the issue is with saving the file & Undo/Redo, so are you experiencing both issues? If yes, can you confirm if this is happening with a specific file or multiple files? Would you mind updating InDesign to the latest version which is 18.2.1 and let us know if you're still experiencing the issues?

 

Thanks

Rishabh

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Community Beginner ,
Apr 21, 2023 Apr 21, 2023

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Thank you for the quick response.
Yes, I'm experiencing both issues irregardless of which file I'm working on.
I've just updated InDesign and my system software.

We'll see if this issues continues.

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Community Beginner ,
Apr 21, 2023 Apr 21, 2023

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Still having the same issues. 

This is the 3rd or 4th time this morning the program has done this.

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New Here ,
Jun 07, 2023 Jun 07, 2023

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I've been encountering this issue  for several years with different versions of the application. It happens seemingly at random and is extremely annoying. From what I can tell this has been a  known issue and it's frustrating there's been no resolution, 

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Explorer ,
Feb 26, 2024 Feb 26, 2024

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I have the same issues. As soon as I change the document the Save , Save as, Check in, Save a copy, Undo and Redo menu entries are greyed out. I found no way to fix this. This is annoying: I used this document as a kind of template and now I can't work with it anymore. What a mess!

I work with Windows 11 and Indesign 19.01. 64

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Explorer ,
Feb 26, 2024 Feb 26, 2024

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The second Windows restart did it. This is my lucky day. Obviously 😉

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Community Beginner ,
Feb 26, 2024 Feb 26, 2024

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LATEST

Someone may have already posted this work-around but just in case:
What seems to help is before you restart the program or your computer, see if Indesign will let you export to an IDML InDesign Markup format. It seems to work well. So far, it has proven to prevent work loss when the save options are greyed out.

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Explorer ,
Oct 31, 2023 Oct 31, 2023

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this just happened to me too. Windows 10 - Indesign 19
Perhaps it is when you are saving your indesign files to a shared cloud service - this has caused issues for me in the past. And I think this time it seems to again (dropbox).
Perhaps try saving your files locally that isn't share cloud connected. Then when you have finished with them move to the cloud if need be.

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Explorer ,
Oct 31, 2023 Oct 31, 2023

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Update - nope thats not the cause. Still happening when working on local files.

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