Selection tool isn't working - click on box and the 'No-can't do that!' symbol appears

[gab_9808]

Hey all. First time here.

So, the selection tool isn't working. I use it to click on an element, and it gives me the big 'NO' symbol (circle with the line through it), and I can't move the element. When I hover over the element, it shows a box  with dots around it and the selection tool.

I've deleted the app, reinstalled; deleted and reinstalled an earlier version. Searched commentary and now it is day four and I've given up. 

I've popped in a quick video ...

Any help would be really appreciated.

Thanks

Gab

[Robert at ID-Tasker]

It's related to the latest Windows update. 

Please check those threads: 

https://community.adobe.com/t5/indesign-discussions/issue-with-origin-position-when-moving-objects/t...

https://community.adobe.com/t5/indesign-discussions/selection-tool-issue-in-indesign-2025/td-p/15141...

You'll have to do a repair of the latest system update - or do a rollback. 

[gabrielle_6865]

Ta Robert. It's been a week,and I'm feeling brave enough now to attempt the fix! Cheers - Gab

[Robert at ID-Tasker]

Ta Robert. It's been a week,and I'm feeling brave enough now to attempt the fix! Cheers - Gab

By @gabrielle_6865

Good luck 🙂 

[Angie M. Bechaz · Accepted solution]

I just uninstalled the latest Windows update and it's fixed the issue 😉 Thanks so much!

[Eugene Tyson]

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

-------

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[gabrielle_6865]

Thanks for respoding Eugene. Yeap; had already played with Preferences. Cheers - Gab

[Angie M. Bechaz]

I just uninstalled the latest Windows update and it's fixed the issue 🙂

[Eugene Tyson · Accepted solution]

Yeh - Windows 24H latest update is not playing well with a lot of applications, not just Adobe.

[Angie M. Bechaz]

Hi Gab, the same thing has just started happening to me. So glad I finally found a post related to it! Did you manage to fix?

[defaultnp6xnpvdu2k6]

Same here, can't move anything since installing new Windows update!

Do I seriously have to roll back my Windows update to fix this!? Crazy times......
Also such a waste of time....  Surley there is a wonderful nerd in the world somewhere that can help me move my InDesign objects without undoing the Windows update 😩

[Eugene Tyson]

The issue is with the Windows update - it's affected a lot of people around the world on all types of software.

[Robert at ID-Tasker]

@defaultnp6xnpvdu2k6

I'm sorry but I'm not sure why are you complaining on ADOBE forum - when it's Microsoft's fault 😉