Persistent Error in Adobe InDesign: ‘There Was an Error Updating the Artifact

[Chris Tammar]

When I go to update a review link in InDesign, I keep getting this error message "there was an error updating the artifact". After that, the link does not work for most people. I am signed in to Adobe. Everything is up-to-date.... But this issue still persists. Can Adobe please fix this issue? It's emarassing when I go to send the review link to my leaders and they just get an error message when they try opening it.

<Title renamed by moderator>

[Nils370528324kwg]

I am getting the same error on all my files after updating to v21.0.

[Abhishek Rao]

Hi @KatherineCausland and @J E L,

Thanks a lot for testing this and sharing your findings. I tested the behavior multiple times on my end but still couldn't reproduce the issue. I'm also checking this internally with the product team to see if they can reproduce it on their setup.

In the meantime, it would be really helpful if you could confirm whether this also happens with a newly created file. Please try creating a fresh document, share it for review, then make a few changes and update the same link to see if the error reappears, and share your observation.

Also, could you confirm where the affected file is saved, is it stored locally on your machine or on the Creative Cloud? I tested both local and cloud files but wasn't able to replicate the issue.

If possible, please share a screen recording showing the workflow from opening the file to updating the Share for Review link. It would also help if you could share one of the affected InDesign files for testing. If the file is confidential, you can send it via DM on the community using any cloud-sharing service like Google Drive or Dropbox.

Looking forward to your update.

Abhishek

[Astrid_dd]

Hi, I have the same problem over here. All my shared links stopped working over night. Yesterday we could work in the shared document, today we get an Error 404: Asset not found.

https://assets.adobe.com/id/urn:aaid:sc:US:84dc7d2c-5879-4f21-825c-54b57a5b704b?view=published

Please help to solve this problem.

[ajsmith3]

Same problem here, all my Share to Review links are giving a 404 error

[Miklas]

Everyone in the company is having the same problem. We only work with local documents. Even when we try to save a file again or create completely new links for new files, we receive the 404 error message.
Reviewlink for my test-document: https://assets.adobe.com/id/urn:aaid:sc:US:9ca1a432-b5a0-4bf6-8c97-70b2fd63af85?view=published 

[Miklas]

One coworker works with the 2025 Version and has the same problems.

[Miklas]

Could that be related?

[Laurent001]

HI, same problem here.

All my revisions links -old and new- give this error message: "Error 404: Asset not found"

[Nico36670465ncv8]

Same here. It stopped working a few Minutes ago.
Also "old" Review-Documents don`t work …

[karloverhere]

same problem

[Peter Nevalain]

Same Problem

[adrih24445711]

same problem. all links have stopped working today. they were fine yesterday

Error 404: Asset not found

This asset isn’t available. Try checking the URL or visit a different page

[Kamen Iliev]

Again the same problem as a month ago: Error 404: Asset not found.
And while there was some sort of fix a month ago, now the issue cannot be resolved using the usual methods.
Maybe it would be good if Adobe stopped experimenting at the expense of their customers.

[leo.r]

You may want to monitor this thread:

https://community.adobe.com/t5/indesign/ct-p/ct-indesign?page=1&sort=latest_replies&lang=all&tabid=a...

[leo.r]

...and this:

https://community.adobe.com/t5/indesign-discussions/share-for-review-not-working-in-2026-version/m-p...

[karloverhere]

Same problem

[Stuart218825444029]

Sent out a docment to team with comments using Publish Online via Indesign. Now it I'm getting a Document Not Found web page. Please help! Deadline for the Doc is today. 

[leo.r]

It's an ongoing issue:

https://community.adobe.com/t5/indesign-discussions/indesign-share-for-review-links-not-working/td-p...

[Stuart218825444029]

Thank you. When will the problem be fixed?

[Abhishek Rao]

Hi everyone,

Thank you for your patience and for sharing your observations. The product team is aware of this issue, and we’re actively working with our service teams to identify the cause and restore functionality as soon as possible.

In the meantime, it would be very helpful if you could share an affected packaged InDesign file where you’re seeing the issue. This will greatly assist our investigation. You can follow the steps here to package your file: https://adobe.ly/49DFNuj.

We'll keep you posted here once we have further updates. Thanks again for your patience while we work to resolve this.

Abhishek

[Good Venture]

Please stop asking users to provide files, screenshots, and other local data. This is not a local issue—it’s a problem with Adobe’s servers, and it’s Adobe’s responsibility to test and fix it. It’s unacceptable that working professionals are losing valuable time over this.

[jordon_7903]

This is overwhelmingly an Adobe problem, and the screenshots will not provide you with more information; you all know the issue. And we need a resolution much quicker than last month, when it took FIVE days to resolve completely 

[Miklas]

Below is my test file. A compressed file is not supported on this website.

[dawnb96720698]

Same problem here, but I have not updated to v. 21. I'm using 20.5.0.48, and the links were working fine until yesterday. Yesterday a client informed me that a link wasn't working, but I was able to send him a new one that worked. Today I get the Error 404: Asset not found error on every link I've sent recently—none of them are working. I cannot share my files because of confidentiality clauses. But this is clearly an Adobe issue and not something on the user side, since so many are having the issue regardless of version. We need a fix TODAY, this is a work stoppage!

[rachel_3651]

Adobe InDesign review links not working, get a 404 error and so do reviewers