Share for Review: public access no longer an option

[royjevans]

Hi there

Until today, I never had an issue with Share for review (apart from "Could not update the artefact" errors every now and then. But now, I only get the Share for Review window with just the "Only invited people can comment" option - I used to be able to select the Piublic access option, but this is now gone. And when I do create a share link based on the only option available to me, I get a red error box saying "Error getting invited people". The link it created also does not work - saying "Something went wrong".

I have not changed a thing, and this only started happening today. 

I've tried:
* Reinstalling InDesign
* Clearing the cache and preferences
* Logging in and out of my CC desktop app.

Any help much appreciated.

System: Mac Studio M1 Ultra running Sonoma 14.6.1, 64 GB RAM

[royjevans]

Forgot mention, InDesign is v 20.0.1

[Abhishek Rao]

Hi @royjevans,

Thank you for reaching out! To better understand the issue, could you please confirm the following details:

1. The version of InDesign you are currently using.
2. If the issue started after a specific update or any changes made in InDesign.
3. Have you tried resetting the preferences in InDesign? (Hold Cmd+Ctrl+Opt+Shift when launching InDesign). Reference:https://adobe.ly/3D3IvLz

Looking forward to your response so we can assist you further!

Best,
Abhishek Rao

[royjevans]

I'm running InDesign 20.0.1

It changed literally overnight with no changes or updates to any software (either Adobe or Apple OS). 

I've tried everything, including resetting preferences, reinstalling InDesign and logging in and out of Creative Cloud. Nothing has worked and I don't understand why it's happened. 

[Abhishek Rao]

Hi @royjevans,

Thank you for sharing the details! To help us narrow down the issue, could you please confirm if this behavior is specific to a single document or if it occurs with all documents in InDesign?

If it’s limited to a specific document, could you share the packaged version of the file with us for testing? Packaging the document ensures that all linked assets and fonts are included, making it easier for us to analyze. You can follow the steps here to create a packaged version: Create assignment packages.

Looking forward to your response!

Best,
Abhishek Rao

[BobLevine]

@Abhishek Rao 

You gave the OP a link to packaging InCopy assignments.

[Abhishek Rao]

Hi @BobLevine,

Thank you for pointing that out! I apologize for sharing the incorrect link earlier. Here is the correct link for creating a packaged version of your InDesign file: https://adobe.ly/4f6PlNx.

I appreciate your understanding and help in keeping the community accurate and efficient. Thank you for your patience!

Best,
Abhishek Rao

[royjevans]

Well, the good news is that everything seems to be working again. 
The (not so) bad news is I have no idea why. BUT... last week I had an internet outage (about 15 mins) and that is the only think of that was any different. Once it came back on, everything else non-Adobe worked as normal, but it could be that the issues started after that. Is it possible that an interrupted session caused some account linkage issues? Restarting the computer didn't help so it must have something to do with the connection. Any ideas?

[Abhishek Rao]

Hi @royjevans,

Thank you for the update! I’m glad to hear everything is working again, even if the cause remains a bit of a mystery.

Your mention of an internet outage could indeed have triggered an interrupted session, which might have affected InDesign’s ability to sync or communicate properly with Adobe services. While it’s rare, occasional network interruptions can lead to temporary glitches or account linkage issues.

Here are a few things that might help prevent similar occurrences in the future:

1. Sign Out and Back In:

 - Go to Help > Sign Out and then sign back into your Adobe account. This can reset the connection if there were any temporary account sync issues.

2. Check Adobe Creative Cloud Status:

 - Sometimes, Adobe servers may experience disruptions. You can check the Adobe Status page to ensure all services are functioning normally.

3. Ensure Stable Connection:

 - Ensure your internet connection is stable during InDesign sessions to avoid interruptions that might affect syncing.

If this issue arises again or you need assistance with anything else, feel free to reach out. We’re always here to help!

Thanks,
Abhishek Rao

[royjevans]

I certainly will report back if anything else happens.

I did try the signing out/signing in but that didn't work. Linked to this is that when I did try to sign back in, neither my Apple ID (my preffered way to sign in) or the Adobe Account Access app worked - both were giving errors. In the case of the Adobe Access app, it gave an error message before the two digit code appeared on screen - and even then, gave me no way to type the auth code received on the app.