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Stuck on installing fonts

Explorer ,
Mar 21, 2024 Mar 21, 2024

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Screenshot 2024-03-21 at 4.22.30 PM.png

 It just says unable to install the font. I retry it and it says the same thing. What's wrong? Is my computer too old?

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Community Expert ,
Mar 21, 2024 Mar 21, 2024

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Try logging out of Creative Cloud, then log back in.

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Explorer ,
Mar 21, 2024 Mar 21, 2024

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Logged out then back in, same issue.

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Explorer ,
Mar 21, 2024 Mar 21, 2024

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Here are my edvice specs if needed

Screenshot 2024-03-21 at 4.51.08 PM.png

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Community Expert ,
Mar 21, 2024 Mar 21, 2024

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Current version of Sonoma is 14.4 and that fixes a lot of bugs.

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Explorer ,
Mar 21, 2024 Mar 21, 2024

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Updated then tried the repair installer and still same issue.

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Explorer ,
Mar 21, 2024 Mar 21, 2024

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Did a complete re install, removed and re added the fonts, I dunno what's going on. Hopefully someone can help me because I'm on a time limit.

https://fonts.adobe.com/fonts/pt-sans

https://fonts.adobe.com/fonts/pt-serif

 

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Community Expert ,
Mar 21, 2024 Mar 21, 2024

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Whenever my students have a hard time enabling a font, I take them to fonts.adobe.com to do it. Have you tried that yet?

 

~Barb

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Explorer ,
Mar 22, 2024 Mar 22, 2024

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That is what my instructor provided. I installed from fonts adobe and they still will not install. 

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Community Expert ,
Mar 22, 2024 Mar 22, 2024

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Here's what I would try

Go to Creative Cloud website - log out from here 


Go to InDesign and go to Help>Log out
Quit InDesign

Then log out of Creative Cloud desktop

Restart

Login to Creative Cloud website

Login to Creative Cloud desktop app
Open InDesign and go to Help> and ensure you're logged in

 

Then try install the font.

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Explorer ,
Mar 23, 2024 Mar 23, 2024

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I have logged in and out multiple times and still face the same issue.

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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Did you notice @Eugene Tyson's sequence? 

 

Can't you install just those fonts or do you have an issue with all fonts?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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@11Pekoe 

 

Maybe you already have those fonts in your system?

 

Can you try and locate them? Then remove - or move somewhere temporarily.

 

Then try to install again.

 

Or maybe you don't have correct access rights - please read whole thread anyway:

https://community.adobe.com/t5/indesign-discussions/pl%C3%B6tzlich-fehlermeldung-beim-lesen-von-verk...

 

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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LATEST

Hi Penelope:

 

Did you check to make sure they really are not in InDesign?

 

I went to https://fonts.adobe.com, located PT Serif and clicked on Add Family. (Now the button shows Remove because they are installed.)

 

2024-03-24_10-12-32.png

 

Then I checked the CC Desktop app and see the same thing you showed us:

 

2024-03-24_10-13-18.png

 

But then opened InDesign, and they are installed and available.

 

2024-03-24_10-19-50 (1).gif

 

~Barb

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