Text disappears when typing in text box

[Rousou]

I'm having the same issue as many others: when making any changes to text within a text box, like typing within it, cutting/pasteing, editing, etc. the text disappears. Sometimes it'll come back if I click out of the text box. Sometimes it comes back if I switch between normal and preview mode.

It doesn't happen every time, but often enough to be incredibly annoying.

I'm running:

• Mac OS 12.0.1
• Macbook Air M1 2020
• InDesign 17.0.1

[Eugene Tyson · Accepted solution]

Try turning off the GPU Performance in the InDesign settings.

[Sandy3766433869yx]

Where to locate this??

[leo.r]

Where to locate this??

By @Sandy3766433869yx

Preferences > GPU Performance

[Anshul_Saini]

Hi there,

Sorry about the trouble. The team is aware of the issue. I would like to know if the steps suggested by @Eugene Tyson worked for you? If not, I will request you to share a few more details it will help us investigate the issue further:

• Screenshot of "About This Mac." (both Overview and Displays tab)
• Are you using an external monitor(s)? If yes, with which port and cable combination it is connected.
• What is the scaled resolution of your screen & Monitor(s)?
  
• Does setting the scaled Display resolution as 1920 x 1080 or below from the System Preferences help resolve the issue?
  
  

We will be looking forward to your response.

Thanks & Regards,

Anshul Saini

[Rousou]

Hi Anshul,

Thankyou for your reply,

First of all turning off GPU mode seems to be working, although performance seems to be worsened.

Ive attached the screenshots below. About the mac, display settings

I occasionally use a secondary display but the issue persists regardless of whether it's connected, so irrelevant which ports im using.

I have my display set to default resolution.

[Eugene Tyson]

Try adjusting the UI Scaling.

https://community.adobe.com/t5/indesign-discussions/ui-scaling-in-indesign-scale-user-interface-base...

[Anshul_Saini]

Thanks for sharing the details. As turning off GPU resolves the issue, I would suggest you turn on GPU performance and, as a workaround, toggle shift + e command whenever text disappears. Also, your default resolution is 2560 x 1600. So, I would request you to please check if using scaled resolution 1920 x 1080 or below helps or not.
Note: You have to hover your cursor over the scaled resolution to see the exact resolution as highlighted by the red rectangle in the attached screenshot.

I will be looking forward to your response.

Regards,

Anshul Saini

[Pamela99]

I am having a similar problem.  When I try to type text on a page which has a graphic master nothing shows. I can draw a frame, but I can't put any text in it. If I drag a text box from one page to another all the text disappears. Can't seem to find GPU settings in Preferences. Any suggestions??? I am running Windows 11 and the latest version of Indesign.

[Rishabh_Tiwari]

Hi @Pamela99,

Sorry to hear about the trouble. Can you share a few more details like:

-The exact version of InDesign & Windows 11.

-Is this happening on a specific file or multiple files?

-Is there any pattern that leads to this issue?

-Have you updated the graphics card drivers? If you still need to, please ensure you have the latest build per the manufacturer's website.

We're here to help, just need more information.

Thanks

Rishabh

[jmlevy]

It seems that the problem comes from text wrap. Select the text frame, go to the text frame options (Ctrl B) and check the “Ignore text wrap” checkbox.