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R
Rousou
Participant
January 4, 2022
Answered

Text disappears when typing in text box

  • January 4, 2022
  • 3 replies
  • 2454 views

I'm having the same issue as many others: when making any changes to text within a text box, like typing within it, cutting/pasteing, editing, etc. the text disappears. Sometimes it'll come back if I click out of the text box. Sometimes it comes back if I switch between normal and preview mode.

 

It doesn't happen every time, but often enough to be incredibly annoying.

 

I'm running:

  • Mac OS 12.0.1
  • Macbook Air M1 2020
  • InDesign 17.0.1
    Correct answer Eugene Tyson

    Try turning off the GPU Performance in the InDesign settings.

    3 replies

    Pamela99
    Pamela99
    Known Participant
    September 20, 2023

    I am having a similar problem.  When I try to type text on a page which has a graphic master nothing shows. I can draw a frame, but I can't put any text in it. If I drag a text box from one page to another all the text disappears. Can't seem to find GPU settings in Preferences. Any suggestions??? I am running Windows 11 and the latest version of Indesign.

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    September 21, 2023

    Hi @Pamela99,

     

    Sorry to hear about the trouble. Can you share a few more details like:

     

    -The exact version of InDesign & Windows 11.

    -Is this happening on a specific file or multiple files?

    -Is there any pattern that leads to this issue?

    -Have you updated the graphics card drivers? If you still need to, please ensure you have the latest build per the manufacturer's website.

     

    We're here to help, just need more information.


    Thanks

    Rishabh

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    January 4, 2022

    Hi there,

     

    Sorry about the trouble. The team is aware of the issue. I would like to know if the steps suggested by @Eugene Tyson worked for you? If not, I will request you to share a few more details it will help us investigate the issue further:

      • Screenshot of "About This Mac." (both Overview and Displays tab)
      • Are you using an external monitor(s)? If yes, with which port and cable combination it is connected.
      • What is the scaled resolution of your screen & Monitor(s)?
      • Does setting the scaled Display resolution as 1920 x 1080 or below from the System Preferences help resolve the issue?

    We will be looking forward to your response.

     

    Thanks & Regards,

    Anshul Saini

    R
    RousouAuthor
    Participant
    January 5, 2022

    Hi Anshul,

     

    Thankyou for your reply,

     

    First of all turning off GPU mode seems to be working, although performance seems to be worsened.

    Ive attached the screenshots below. About the mac, display settings

    I occasionally use a secondary display but the issue persists regardless of whether it's connected, so irrelevant which ports im using.

    I have my display set to default resolution.

     

     

    E
    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    January 5, 2022

    Try adjusting the UI Scaling.

     

    https://community.adobe.com/t5/indesign-discussions/ui-scaling-in-indesign-scale-user-interface-based-on-screen-resolution/td-p/12476897

     

     

    E
    Community Expert
    Eugene TysonCommunity ExpertCorrect answer
    Community Expert
    January 4, 2022

    Try turning off the GPU Performance in the InDesign settings.

    S
    Sandy3766433869yx
    Participant
    May 28, 2024

    Where to locate this??

    leo.r
    Community Expert
    leo.rCommunity Expert
    Community Expert
    May 28, 2024
    quote

    Where to locate this??


    By @Sandy3766433869yx

     

    Preferences > GPU Performance

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