Inspiring

Answered

The InDesign Application Frame gets stuck outside the screen area/behind menu bar

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Every so often, since working on my current iMac (2017), my Application Frame in InDesign gets stuck on my second 32" Benq monitor. The top bar area sits just behind the menu bar. Once it's there, it's there. The accessibility to reposition the frame is now not possible. Even switching the Application Bar, the background frame is still stuck and cannot be moved.

Surely, there must be a limit from stopping the Application Frame from running off behind the menu and off the top of the screen, or at least allow an interactive method in a dropdown menu to reset the Application Frame back within the frame of the monitor.

For the moment, the only way I have found to resolve this would be to 'Delete InDesign Preference file' (Shift+Control+Option+Command) on start-up and reapply my personal settings and workspaces.

After resetting, this crucial part of the frame is now visible.

I'm running MacOS Mojave Version 10.14.3, on an iMac 27-inch 4.2Ghz Intel Core i7 running a second 32" Benq screen.
Currently affecting InDesign version 14.0.1 but it also occurred with previous versions too.

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mag-manCorrect answer

Inspiring

ANSWER FOUND: It appears it only affects users with two screens. If your displays are sitting side by side, ensure the second screen in the 'Display Arrangement' in System Preferences >> Displays, does not sit higher than the main screen - even though the second screen may sit higher on the desk. Keeping the second screen aligned or lower will avoid 'losing' part of a panel off screen.

Abhishek Rao

Community Manager

Hi everyone,

Thank you for sharing the details and workarounds. I wanted to let you know that a bug has been logged with the product team, and the issue is currently being investigated.

I don't have an ETA to share at the moment, but I'll keep this thread updated as soon as I receive any updates from engineering.

Thanks again for your patience and for helping us track this down.

Regards,
Abhishek

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Nicholas Tassone

Participating Frequently

Got this bug over remote desktop on windows. Wow it is frustrating. Changing screen resolutions over RDP didnt work but changing the screen arrangement from ricardomazzeo’s comment did. Hoping this gets fixed soon!

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sunflowerarchitect

Participant

I CAN’T BELIEVE I HAD TO RESET MY WORKSPACE SETTINGS TO FIX THIS, FUCK YOU ADOBE.

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ricardomazzeo

Participant

I found the solution by changing the Windows display settings to work with two extended screens. The specific window that wasn't showing was in the top left corner. Then, with Indesign open, I kept changing the position of the second screen. When I placed one on top of the other in the display settings, I found the window and was able to move it back there and resume everything as before.

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Nicholas Tassone

Participating Frequently

This actually worked for me. Thanks for the screenshot and wording it cleanly. Moving the second screen in the arrangement in the direction of the menu cut-off forced it to appear once I had InDesign and the menu opened in my remote RDP session,

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Trudie38027071p5w3

Participant

Years later this bug is still is a problem, so here's a solution I found since the official/accepted answer didn't work for me: Temporarily change your mac's display setting to a smaller resolution than the display actually is. For example, I temporarily changed the display from 1512x982 to 1024x665. All text and windows on screen will get larger and that "bumps" the hidden panel into view. Move the window and then set your display back to normal.

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jessiekm79

Inspiring

I think its faster to simply unplug your second monitor really fast, which will force the InDesign app window to appear correctly on your main screen, drag the window down slightly so you can see the whole app frame again, then instatly plug 2nd mointor back in. Mush faster (but i guess subjective) -- and i guess Adobe devleopers will fix this in the year 2035 after it receives whatever mysterios magic number of upvotes (is it 1K, 5K, 10K????) is required. Meh

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Kevin206213103hnz

Participant

Easier is to go to Settings > Displays. Click on and Extended Display and make that your main display. You can then see the top of the InDesign app and drag it where you want. Then change your main screed display preference back to what you had. The InDesign app can then be moved to which ever display you want.

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jessiekm79

Inspiring

interesting workaround but its still a long standing bug that Adobe should fix. Thanks for adding a solution!

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Kevin206213103hnz

Participant

Why would they fix things when they are only intrested in adding 'features'?

Data merge is long overdue for improvement.

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Christine@Moonlight

Participant

I went into systems and just kept moving the monitor arrangements around until I could grab the corner of my InDesign program and place it on my main computer screen. Then I moved my monitor positions back to where they were.

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Bill Alderson

Participant

This post is from 2019, it's shocking that Adobe has note corrected this bug by 2024.

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default40dmqxakkzmw

Participant

If you're seeing this and hoping for a temporary fix sometime before 2030, please vote on the bugfix request I've submitted.

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/48433358-two-monitors-ui-window-always-loads-off-screen

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martin@dogspaw.co.uk

Participant

Thank you. You've fixed a long standing issue.

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susanm69154016

Participating Frequently

I am not seeing a fix. Can you point that out? I see workarounds, but no fix. I would love to have this issue actually fixed, but I am not hearing anything from Adobe.

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Jessie328557668sbm

Participant

Adobe does not always reply... these suggestion or feedback thread must get hundreds or thousands of upvotes before Adobe developers will truly address or fix the bugs. Frustrating but there are a few solutions here... one of which is annoying to unplug your 2nd monitor from your laptop -- move the InDesign frame, then plug back in. Super annoying.

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Christine@Moonlight

Participant

After reading through the replies... I simply unplugged my second monitor and rebooted my laptop. Indesign was then accessible and positioned on the macbook pro 2017 monitor where it should be. I then plugged the second monitor back in and moved indesign over to my larger workspace.

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susanmoulton

Participating Frequently

Unless you have two external monitors.

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