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nataszak
Participating Frequently
July 31, 2019
Question

„Unable to convert .indd file”

  • July 31, 2019
  • 3 replies
  • 7770 views

Hi

I'm working on 10.9.5 OSX, InDesign version 2014.

Until today, I had no problem with converting .indd files saved in newer versions. But today I have a problem with it. I get a message that I need to log in to Creative Cloud (although I'm logged in all the time).

I tried to restart, log out, log in again.

Nothing works.

Any help?

Thanks.

This topic has been closed for replies.

3 replies

H
Hitesh3712975431sq
Participant
May 2, 2024

my indesign file is not converting in the software.

 

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
May 2, 2024

This discussion is five years old. Please start a new one with full details including version of InDesign, operating system, RAM and processor along with exact error messages if any.

 

I'm locking this to avoid any confusion.

Geоrge
Geоrge
Legend
August 1, 2019

It looks like you are need to open the ticket in support if that link - Adobe ID account sign-in troubleshooting  won't help.

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner
    John Mensinger
    Community Expert
    John MensingerCommunity Expert
    Community Expert
    July 31, 2019

    nataszak  wrote

    I had no problem with converting .indd files saved in newer versions.

    What? You had forward compatibility? Are you sure you phrased that correctly?

    I tried to restart, log out, log in again.

    Have you reset preferences?

    Nothing works.

    Updating would.

    N
    nataszakAuthor
    Participating Frequently
    August 1, 2019

    I have the latest version of ACC.

    How to restart preferences?

    N
    nataszakAuthor
    Participating Frequently
    August 2, 2019

    BobLevine  wrote

    CC2014 is not even an authorized version anymore and I suppose it's possible that Adobe has turned off the service for this version.

    Hi Bob,

    at least InDesign CC 2014 is an authorized version.

    See "List of authorized and unauthorized versions" here:

    Remove unauthorized versions

    Regards,
    Uwe


    This is strange because a few days ago I had a conversation with an Adobe consultant and said that CC2014 is no longer authorized and suggested an update.

    So if CC2014 is still authorized, why is the conversion option not available?

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