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A
AKS666
Inspiring
October 11, 2023
Question

Unable to import existing preferences in InDesign 19 version

  • October 11, 2023
  • 26 replies
  • 21788 views

That's really bad. I do not have the time to check the preferences with the older version to look what preferences I had and the worse thing is, ALL defined colours are gone... Same is for formats and stuff, I have to do everything from the scratch, this is really really bad!

So please let us use the preferences of the older version as it always worked that way before!

 

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    formal.name
    formal.name
    Participating Frequently
    October 12, 2023

    +1 Prefences do not transfer. If Adobe could let us know when it's safe to update I'd appreciate it.

     

      S
      Community Manager
      Sanyam TalwarCommunity Manager
      Community Manager
      October 12, 2023

      Hi all, 

      We are able to reproduce the issue in-house with customer-specific preference. We would want to validate if all of you are facing similar issues or not. Hence we would request you to zip your preference for InDesign 18.0 and share it with us at sharewithID@adobe.com

      Thanks and Regards

      Sanyam Talwar (he/him)

        J
        jason.wester906
        Participant
        October 12, 2023

        Is it possible to copy & paste files from the InDesign 18.0 folder into the new InDesign 19.0 folder? Similar to the way that swatches and scripts can be moved.

          E
          ELPrepress
          Known Participant
          October 11, 2023

          I usually don't see problems with inDesign so I checked "import preferences" and "remove old versions" when I just updated to InDesign 2024. Apparently that was a mistake as when I opened the program it was quite upset that the preferences were created by an older version and refused to use them!

            Rishabh_Tiwari
            Rishabh_Tiwari
            Legend
            October 11, 2023

            Hi @ELPrepress ,

             

            Sorry to hear about the trouble. We have received similar reports from other users and have logged a bug. Please stay tuned to this discussion for the update on the bug. I'd also request you to share the v18 preferences folder saved at these locations: 

            Mac: ~/Library/Preferences/Adobe InDesign/Version [#]
            Win: %USERPROFILE%\AppData\Roaming\Adobe\InDesign\Version [#]


            You can add the file to a shared location and share it with us at sharewithID@adobe.com


            Thanks

            Rishabh

              E
              ELPrepress
              Known Participant
              October 11, 2023

              Is AppPerfs.xml the correct file?

               

              https://drive.google.com/file/d/1QfE6wWbk-JqjX3_8citF3fp3n5uANnAX/view?usp=sharing

              HARSHIKA_VERMA
              Community Manager
              HARSHIKA_VERMACommunity Manager
              Community Manager
              October 11, 2023

              Hi All,

               

              We are sorry for the trouble, and thanks for reporting the issue. I wanted to inform you all that this is a known issue on MacOS, and we have logged a bug for the issue.

               

              Our product team is actively addressing the problem, and we will ensure to provide you with ongoing updates regarding the bug's status.

               

              We are sorry for the inconvenience.

               

              Thanks,

              Harshika

                Frans v.d. Geest
                Community Expert
                Frans v.d. GeestCommunity Expert
                Community Expert
                October 11, 2023

                @HARSHIKA_VERMA  Did you even read Bob Levines post? NOT only Mac(!)

                  HARSHIKA_VERMA
                  Community Manager
                  HARSHIKA_VERMACommunity Manager
                  Community Manager
                  October 11, 2023

                  My apologies for overlooking that, @Frans v.d. Geest,  and thank you for bringing it to my attention. I will promptly relay this information to the team, notifying them that the issue is also occurring on a Windows 11 machine.

                   

                  Thanks,

                  Harshika

                   

                   

                  BobLevine
                  Community Expert
                  BobLevineCommunity Expert
                  Community Expert
                  October 11, 2023

                  All I can do is confirm that it didn't work for me on Windows 11. First launch showed an alert that the prefs were from an earlier version and that all prefs would be reset to default.

                   

                  Something is not right. If you want to report it as a bug it might get fixed, eventually.

                    Frans v.d. Geest
                    Community Expert
                    Frans v.d. GeestCommunity Expert
                    Community Expert
                    October 11, 2023

                    It also did not work for me, Mac.

                      stefanbiba
                      stefanbiba
                      Participating Frequently
                      October 11, 2023

                      This is typical for Adobe. Every version has its own special bugs which is so annoying. And btw the inconstancy with os-wide dark mode and screens for opening a file or saving a file is also a thing which is alive since many versions.

                      — stefan
                        E
                        Community Expert
                        Eugene TysonCommunity Expert
                        Community Expert
                        October 11, 2023

                        You should have been able to sync  your settings
                        https://helpx.adobe.com/indesign/using/sync-settings.html#:~:text=Migrate%20settings%20from%20one%20major%20version%20to%20another&text=If%20you%20choose%20not%20to,at%20any%20point%20in%20time.

                         

                        You can backup your preferences etc.
                        https://helpx.adobe.com/ie/indesign/kb/indesign-preferences-support-file-locations.html

                         

                        Recommend do it regularly and keep a local backup. 

                         

                        Make a feature request
                        https://www.adobe.com/products/wishform.html

                        A
                        AKS666Author
                        Inspiring
                        October 11, 2023

                        This is NOT working.

                        Doing this ends up opening InDesign with an error message, saying thtat the Indesign preferences were created with another version of InDesign and will be reset to standard.

                        So please fix this.

                          S
                          Subtrax
                          Known Participant
                          October 11, 2023

                          Same problem with me as well. Not wasting time trying to sort this, I've rolled back to 18.5

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