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A
AKS666
Inspiring
October 11, 2023
Question

Unable to import existing preferences in InDesign 19 version

  • October 11, 2023
  • 26 replies
  • 21790 views

That's really bad. I do not have the time to check the preferences with the older version to look what preferences I had and the worse thing is, ALL defined colours are gone... Same is for formats and stuff, I have to do everything from the scratch, this is really really bad!

So please let us use the preferences of the older version as it always worked that way before!

 

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    formal.name
    formal.name
    Participating Frequently
    October 12, 2023

    +1 Prefences do not transfer. If Adobe could let us know when it's safe to update I'd appreciate it.

     

      S
      Community Manager
      Sanyam TalwarCommunity Manager
      Community Manager
      October 12, 2023

      Hi all, 

      We are able to reproduce the issue in-house with customer-specific preference. We would want to validate if all of you are facing similar issues or not. Hence we would request you to zip your preference for InDesign 18.0 and share it with us at sharewithID@adobe.com

      Thanks and Regards

      Sanyam Talwar (he/him)

        J
        jason.wester906
        Participant
        October 12, 2023

        Is it possible to copy & paste files from the InDesign 18.0 folder into the new InDesign 19.0 folder? Similar to the way that swatches and scripts can be moved.

          E
          ELPrepress
          Known Participant
          October 11, 2023

          I usually don't see problems with inDesign so I checked "import preferences" and "remove old versions" when I just updated to InDesign 2024. Apparently that was a mistake as when I opened the program it was quite upset that the preferences were created by an older version and refused to use them!

            tudoeraldo
            tudoeraldo
            Participating Frequently
            October 13, 2023
             

            "remove old versions"

             

            big mistake. sorry for your loss.

            Harshika Verma
            Community Manager
            Harshika VermaCommunity Manager
            Community Manager
            October 11, 2023

            Hi All,

             

            We are sorry for the trouble, and thanks for reporting the issue. I wanted to inform you all that this is a known issue on MacOS, and we have logged a bug for the issue.

             

            Our product team is actively addressing the problem, and we will ensure to provide you with ongoing updates regarding the bug's status.

             

            We are sorry for the inconvenience.

             

            Thanks,

            Harshika

              Frans v.d. Geest
              Community Expert
              Frans v.d. GeestCommunity Expert
              Community Expert
              October 11, 2023

              @HARSHIKA_VERMA  Did you even read Bob Levines post? NOT only Mac(!)

                Harshika Verma
                Community Manager
                Harshika VermaCommunity Manager
                Community Manager
                October 11, 2023

                My apologies for overlooking that, @Frans v.d. Geest,  and thank you for bringing it to my attention. I will promptly relay this information to the team, notifying them that the issue is also occurring on a Windows 11 machine.

                 

                Thanks,

                Harshika

                 

                 

                BobLevine
                Community Expert
                BobLevineCommunity Expert
                Community Expert
                October 11, 2023

                All I can do is confirm that it didn't work for me on Windows 11. First launch showed an alert that the prefs were from an earlier version and that all prefs would be reset to default.

                 

                Something is not right. If you want to report it as a bug it might get fixed, eventually.

                  Frans v.d. Geest
                  Community Expert
                  Frans v.d. GeestCommunity Expert
                  Community Expert
                  October 11, 2023

                  It also did not work for me, Mac.

                    stefanbiba
                    stefanbiba
                    Participating Frequently
                    October 11, 2023

                    This is typical for Adobe. Every version has its own special bugs which is so annoying. And btw the inconstancy with os-wide dark mode and screens for opening a file or saving a file is also a thing which is alive since many versions.

                    — stefan
                      E
                      Community Expert
                      Eugene TysonCommunity Expert
                      Community Expert
                      October 11, 2023

                      You should have been able to sync  your settings
                      https://helpx.adobe.com/indesign/using/sync-settings.html#:~:text=Migrate%20settings%20from%20one%20major%20version%20to%20another&text=If%20you%20choose%20not%20to,at%20any%20point%20in%20time.

                       

                      You can backup your preferences etc.
                      https://helpx.adobe.com/ie/indesign/kb/indesign-preferences-support-file-locations.html

                       

                      Recommend do it regularly and keep a local backup. 

                       

                      Make a feature request
                      https://www.adobe.com/products/wishform.html

                      A
                      AKS666Author
                      Inspiring
                      October 11, 2023

                      This is NOT working.

                      Doing this ends up opening InDesign with an error message, saying thtat the Indesign preferences were created with another version of InDesign and will be reset to standard.

                      So please fix this.

                        E
                        Community Expert
                        Eugene TysonCommunity Expert
                        Community Expert
                        October 11, 2023

                        I sent you the links for reporting bugs or making feature requests.

                        You can transfer and backup your preferences.

                         

                        I find it difficult to understand how you went through all the steps for syncing your preferences in such a short time. 

                        There's plenty of websites and tutorials out there to follow. 
                        It should be fairly straightforward.

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