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Unable to launch all Creative Cloud apps like Photoshop, Illustrator & InDesign

Jan0D4E
Community Beginner ,
Aug 07, 2024 Aug 07, 2024

Hi, same problem here all day. All other apps work except PS, AI, ID. 

 

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correct answers 1 Correct answer

Abhishek Rao Adobe Employee
Adobe Employee , Aug 14, 2024 Aug 14, 2024

Hi everyone,

 

We’ve received reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 19.5. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching.

 

The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-specific Adobe

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BobLevine Community Expert
Community Expert ,
Oct 25, 2025 Oct 25, 2025
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In Response To Ankha11

This is an old discussion with a lot of different suggestions. I'm going to lock it so please start a new one with full details on what the problem is along with complete system specs.

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jack_4781
Community Beginner ,
Mar 20, 2025 Mar 20, 2025

Hi, I'm experiencing the same issue all day. All other apps are working fine, but Photoshop, Illustrator, and InDesign won’t launch.

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