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Jan0D4E
Participant
September 3, 2017
解決済み

Unable to launch all Creative Cloud apps like Photoshop, Illustrator & InDesign

  • September 3, 2017
  • 返信数 41.
  • 102803 ビュー

Hi, same problem here all day. All other apps work except PS, AI, ID. 

 

<Title renamed by moderator>

 

    解決に役立った回答 Abhishek Rao

    Hi @Kristina2723424032as ,

    also read into:

    https://helpx.adobe.com/indesign/kb/crash-on-launch.html

     

    Regards,
    Uwe Laubender
    ( Adobe Community Expert )


    Hi everyone,

     

    We’ve received reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 19.5. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching.

     

    The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-specific Adobe applications on your system, including Premiere Pro, After Effects, and Media Encoder. After updating, please relaunch InDesign to see if this resolves the issue.

     

    For other generic cases, we suggest trying the solutions listed in this help article: Fix crash issues when launching InDesign (https://adobe.ly/3Apjedh)

     

    We appreciate your patience and are here to assist if you need further help. If you have any further questions or need assistance, please feel free to reach out.

     

    Thank you, 

    Abhishek Rao



    返信数 41

    J
    jack_4781
    Participating Frequently
    March 20, 2025

    Hi, I'm experiencing the same issue all day. All other apps are working fine, but Photoshop, Illustrator, and InDesign won’t launch.

    D
    dan_4112
    Participant
    March 3, 2025

    If you're unable to launch Creative Cloud apps like Photoshop, Illustrator, and InDesign, try restarting your PC and updating the Creative Cloud desktop app. Ensure your antivirus or firewall isn’t blocking it, and try running the app as an administrator. If the issue persists, uninstall and reinstall Creative Cloud to resolve potential conflicts.

    A
    Ankha11
    Participant
    October 25, 2025

    it did not help

     

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    October 25, 2025

    This is an old discussion with a lot of different suggestions. I'm going to lock it so please start a new one with full details on what the problem is along with complete system specs.

    E
    elvis_3700
    Participant
    February 20, 2025

    hi  i can't use the ID app

    not too sure what is going on

    P
    PedroP.
    Inspiring
    February 20, 2025

    HI. 

    Turn off the computer and turn it back on. It worked for me.

    D
    defaultvgr3elq96jrq
    Participant
    February 18, 2025

    I have the same issue with Mac and InDesign. I'm working on Mac Sequoia 15.2, I had severe issues with crashes on the latest version of InDesign, I already downgraded to 19.0, but the problem remains the same. Sometimes it freezes five times in a row on the spinning rainbow wheel after every restart while working on a document, it's almost impossible to get work done like this.

    sohobella
    sohobella
    Participating Frequently
    December 9, 2024

    I just updated to 2024 Adobe InDesign and Illustrator and same thing is STILL happening. They crash right when I open them, causing me to force quit. The only work around is to deinstall the 2024 versions and revert back to using 2023 Adobe Applications. I am running the most updated operating system on my Mac.

    J
    jaycee_0078
    Participating Frequently
    October 22, 2024

    Can anyone help me as well? I have tried all the suggested actions and still my Indesign will not open.

      P
      PedroP.
      Inspiring
      August 12, 2024

      Hello.

      Same problem here, but now it's working after 3 or 4 days of trying everything.

      I followed the instructions below.

      Thanks!

      T
      tiago_6849
      Participating Frequently
      August 9, 2024

      Bonjour,

      j'ai des problèmes avec Adobe InDesign et Photoshop et Ilustrator sur mon MacBook Pro - M3 Max - Système : macOS Sonoma 14.2.1 - Suite Adobe 2024 .

      Le logiciel Premiere, Média encodeer, After, Audition, Lightroom  fonctionnent parfaitement.

      Par contre InDesign, photoshop et ilustrator ne répond pas. Et cela est arrive soudainement sans aucun avertissement lorsque j'ai travaillé sur Indesign justement.

      Quelques précisions : - J'ai déjà tenté de tout réinstaller sans succès. - Je n'ai installé aucun plug-in ni autre logiciel tiers. - J'ai signalé l'erreur à Adobe via leur rapport intégré, mais la réponse reçue indique qu'ils n'ont pas de solution ou de palliatif pour l'erreur détectée dans Adobe InDesign 2024. Malgré mes efforts, rien ne semble résoudre le problème. De plus losque je vais sur mon compte Creative Cloud rien n'est indique...aucune anomalie signaler, nada. Merci pour vos conseils et astuces pour régler ce problème.

       

      Tiago 

      Robert at ID-Tasker
      Robert at ID-Tasker
      Legend
      August 9, 2024

      Try resetting preferences:

       

      https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/m-p/11990234 

       

      And check other threads - there has been a lot of similar threads recently. 

       

      marcoc88569306
      marcoc88569306
      Known Participant
      August 9, 2024

      Updated. Restarted. Uninstalled. Reinstalled. indesign still crashing on launch. Any suggestions?

      M
      Michael5ED9
      Inspiring
      August 9, 2024

      Mac or PC? I'd call Adobe Tech support – in the UK you get a ring back option and so avoid being stick in some interminable queue. I was tearing my hair out but the very helpful young woman calmly guided me through the process which was essentially CC clean tool, uninstalling and adding '.old' to various Prefs and Caches library folders, before a clean reinstall They'll do it remotely if you want though best to avoid anyone taking over your computer.

      M
      mark_0975
      Participant
      August 9, 2024

      Hallo,

       

      seit gestern kann ich meine Anwedungen nicht mehr starten! Ich mache einen Doppelklick auf die Anwendungen, wie z.B. Indesign, dann geht das Startfenster auf. Dann bleibt er allerdings bei den Punkt "Bedienfelder" stehen und stürtzt ab. Das gleiche Problem habe ich auch bei anderen Anwendungen. Habt ihr eine Idee woran es liegen könnte?

       

      Danke!

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