Unable to launch all Creative Cloud apps like Photoshop, Illustrator & InDesign

[Jan0D4E]

Hi, same problem here all day. All other apps work except PS, AI, ID. 

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[Laubender]

Ach ja, hier noch nachgereicht:

InDesign v18.5 won't quit after a document is opened and closed.
Kiran Qureshi, Aug 07, 2023
https://community.adobe.com/t5/indesign-discussions/indesign-v18-5-won-t-quit-after-a-document-is-op...

Gruß,
Uwe Laubender
( Adobe Community Expert )

[Carsten3185868898pk]

...das klingt ja wirklich kompliziert. In meinem "Rechner-Park" befindet sich nur der iMac (ansonsten Windoof). Von daher ist es überschaubar.

Ich hatte heute übrigens wieder die Absturzprobleme. Mit dem Ventura-Update sind diese aber anscheinend behoben. 

[Nicolai81]

Hi Carsten, ich habe exakt das gleiche Problem. Konntest du schon eine Lösung finden und das Problem beheben?

Beste Grüße, Annika

[Nicolai81]

sorry, war noch nicht alle Antworten auf deinen Post durch 😉

[Joe23933078ukqv]

Adobe really needs to fix several things in 18.5. In my case the thing flat refused to close and comsuming resourses in the background. Downgraded to 18.4 solved the issue.

One would think since going to a subscription model they'd be able to put on a few more engineers to fix these problems faster. Quite frankly these ongoing issues are costing a lot of productivity. One of our designers have been dealing with crash issues similar to what we see in this thread.

[Clara5EFB]

I have been having a lot of issues with InDesign this week and am wondering if these are common problems? It takes a long time for the software to open and it also crashes a ton. Sometimes InDesign freezes and I can't save a document or create a new document or even exit out of InDesign, so I have to force quit. I have tried uninstalling and reinstalling the app, but I'm still running into these problems. Is there something I can do to help with this?

[Bill Silbert]

If you are using InDesign version 18.5 with Ventura then this is an often reported issue. Some users have been able to fix it by upgrading to the latest version of Ventura (13.5.1). Others have been forced to reinstall InDesign 18.4.

[Clara5EFB]

Thanks! I updated Ventura and that helped a ton. I will probably reinstall InDesign to help with the slowness, but other than that the crashing is happening less frequently. 

[Rishabh_Tiwari]

Hi @Clara5EFB ,

Glad to hear that it's working now. If it happens again, please share the system logs for investigation. 

Thanks

Rishabh

[Bree31872344mie5]

Hi All

Working off a  MacBook Pro/ Ventura OS system and this is the second time my InDesign won't launch. The App is fully updated to the most current version. Last time (two weeks ago), I had to completely uninstall and reinstall to get it to work. Same issue is happening again. Anyone else experience this or have suggestions as to why it keeps happening? 

Boy, do I miss the day of non-subscription based Creative Suite programs. 

[BobLevine]

Is your Mac fully updated. There have been other reports that the latest Mac update fixed this kind of issue.

[Rishabh_Tiwari]

Hi @Bree31872344mie5 ,

I'm sorry to hear about the trouble. As suggested by Bob, we've had similar cases where the issue was resolved by performing an OS update. Please update your OS and inform us if this resolves the problem or if you need further assistance.

Thank you,
Rishabh

[prismagraf]

Hello, Indesign crashes every time I restart my Mac (IMAC Pro - Ventura 13.2.1), I have to uninstall and reinstall it.

[Eugene Tyson]

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[prismagraf]

Good evening Eugene, I uninstalled and installed Indesign with the procedure you suggested, but nothing has changed, if I close it it won't open anymore.

[Eugene Tyson]

I suggest troubleshooting your Mac - it should be working.

There are a number of tutorials online to trouble shoot your Mac running Ventura.

[leo.r]

If you're running InDesign 18.5, then it sounds like an issue that many other users experience (judging by the amount of similar posts on the forum).

First, update to macOS 13.5. It solved the issue for some users.

If it doesn't help, then users recommend to install an earlier version - preferably 18.3. You can do it from the Creative Cloud app:

[Rishabh_Tiwari]

Hi @prismagraf ,

Sorry to hear about the trouble. As suggested by others, please update the macOS as that will probably solve the issue. If possible, please share the system logs by following the steps shared here for investigation purposes. In case it still doesn't work even after updating the OS, then we'll need logs for investigation.

Thanks

Rishabh

[prismagraf]

Hello, I have updated the mac operating system and now Indesign starts without problems.
Thanks for your assistance.

[amanda31560537d5l5]

I keep seeing threads saying to uninstall and reinstall InDesign to fix the crsahing upon opening (mine crashes within a second, no loading or anything. Instant rejection). And yes, it does open when I re-install. However, when I am done with InDesign for the day and quit the program as usual, the next time I open it, same issue and I have to un and re-install AGAIN. Every day. It's so frusterating! What is going on? I could just forever leave it open, but that is a dumb work-around. How can I get this program to work as it should? 

[Steve Werner]

We need some more information about your system: Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using. Have you just done an update on either InDesign and/or your operating system.

[Matt@SO]

Same issue as above, I am running Ventura 13.2.1 OS and InDesign 18.5. As long as I leave InDesign open, it's fine. But once I close it it and reopen it it, I have to uninstall and reinstall. Every time. I hadn't updated my OS or InDesign when this problem began, and it's been going on for 2-3 weeks now. Very aggravating, to say the least.

[leo.r]

If you're running InDesign 18.5, then it appears that many users experience the same issue (judging by the amount of similar posts on the forum).

First, update to macOS 13.5. It solved the issue for some users.

If it doesn't help, then users recommend to install an earlier version - preferably 18.3. You can do it from the Creative Cloud app:

[milesfrompercection]

Same issue. 

Latest version of InDesign (because I have to reinstall it every morning)

Ventura 13.1

[Steve Werner]

I strongly suggest updating to the current version of Ventura 3.5. It solved problems for me with InDesign.