Unable to launch all Creative Cloud apps like Photoshop, Illustrator & InDesign

[Jan0D4E]

Hi, same problem here all day. All other apps work except PS, AI, ID. 

<Title renamed by moderator>

[billbarlow]

Same issue here, but for Photoshop. Really (REALLY!) hoping for a quick patch/update/work-aound from Team Adobe.

[leo.r]

Same issue here, but for Photoshop. Really (REALLY!) hoping for a quick patch/update/work-aound from Team Adobe.

By @billbarlow

A known current issue acknowledged by Adobe, check this thread:

https://community.adobe.com/t5/indesign-discussions/indesign-ne-d%C3%A9marre-plu/td-p/14789727#:~:te....

Main point: uninstall all Adobe beta apps.

[leo.r]

By @Phillip23526873lwo7

Uninstall any Adobe beta software, if you have any.

[tiago_6849]

Bonjour,

depuis quelques jours le logiciel InDesingn ne demarre plus.

J'ai procedé à sa supression, puis intallation et rien à faire. Il bloque au demarrage.

Si vous avez des conseils :).

Tiago 

[jmlevy]

Bonjour @tiago_6849 

Il faut donner plus de précisions : quele est la version d'InDesign ? Sur quelle version de système ?

[Abhishek Rao]

Hi @tiago_6849,

I’m sorry you’re experiencing this issue with InDesign. 

Could you please provide more details to help us better understand and resolve the problem? Specifically:

• Please provide details about the Operating System. 
• Do you encounter any error messages when it crashes? Have you submitted the crash report? If not, please do. Reference article: Submit a crash report for InDesign. (adobe.com)
• Have you tried resetting your preferences or checking for any font issues? Reference article: Set preferences in Adobe InDesign
• Do you have any third-party plug-ins installed? If yes, we suggest removing them and then testing the issue. 
• Is the issue specific to InDesign, or is it happening to other Creative Cloud apps like Illustrator and Photoshop as well?  

In the meantime, you might find these crash fix articles useful: 

Fix crash issues when launching InDesign (adobe.com)

We are here to help and will look forward to your response. 

Thank you, 

Abhishek Rao

[tiago_6849]

Subject: Issues with Adobe InDesign and Photoshop on MacBook Pro

Hello,

I am encountering a problem with my setup:

- MacBook Pro - M3 Max
- System: macOS Sonoma 14.2.1
- Adobe Suite 2024

While all the other applications in the suite are working perfectly, InDesign has not been responding for the past few days. More recently, Photoshop has also stopped functioning.

A few details:

- I've already tried reinstalling everything, but to no avail.
- I haven't installed any plug-ins or other third-party software.
- I reported the error to Adobe through their built-in report system, but the response indicated that they have not found a solution or workaround for the error detected in Adobe InDesign 2024.

Despite my efforts, nothing seems to solve the problem.

Do you have any advice or solutions to offer?

Thank you in advance for your assistance.

Tiago

[tiago_6849]

Bonjour jmlevy, 

effectivement, je suis sur un macboock pro et sur la derniere version de la suite adobe qui est la 2024.

Les autres logiciels de la suite foctione parfaiteent , sauf, et depuis quelques jours InDesign qui ne reponds pas.

j'ai essayé à plusisers reprise signaler l'erreur en suivant le rapport d'erreur proposer par adobe, mais adobe reponds : Adobe n'a pas pas trouver de solution ni de palliatif à l'erruer récemment détectée dans adobe InDesign 2024.

Voila voila...j'ai déja tout ré-installer pour voir, mais rien ne semble focntioner. 

Merci pour vos conseils

Tiago

[tiago_6849]

Ops voici les ref :

Macbook pro - M3 max  

Systeme Sonoma 14.2.1

[jmlevy]

Une réinstallation ne sert (quasiment jamais à rien).

Ops voici les ref :

Macbook pro - M3 max  

Systeme Sonoma 14.2.1

Mets ton système à jour en 14.4, ou 14.5

[tiago_6849]

Bonjour jmlevy,

finalement j'ai des problèmes vec Adobe InDesign et Photoshop sur MacBook Pro

Je rencontre un problème avec ma configuration :

- MacBook Pro - M3 Max
- Système : macOS Sonoma 14.2.1
- Suite Adobe 2024

Alors que tous les autres logiciels de la suite fonctionnent parfaitement, InDesign ne répond plus depuis quelques jours. Plus récemment, Photoshop a également cessé de fonctionner.

Quelques précisions :

- J'ai déjà tenté de tout réinstaller sans succès.
- Je n'ai installé aucun plug-in ni autre logiciel tiers.
- J'ai signalé l'erreur à Adobe via leur rapport intégré, mais la réponse reçue indique qu'ils n'ont pas de solution ou de palliatif pour l'erreur détectée dans Adobe InDesign 2024.

Malgré mes efforts, rien ne semble résoudre le problème.

Auriez-vous des conseils ou des solutions à me proposer ?

Merci d'avance pour votre aide.

Tiago

[jmlevy]

As-tu vu ma précédente réponse ? Mets à jour ton OS.

Edit: il y a des pistes intéressantes dans ce fil de discussion

https://community.adobe.com/t5/indesign-discussions/unable-to-launch-indesign-2024/td-p/14177383

[tiago_6849]

Bonjour jmlevy, 

je viens de mettre à jour maintenant je suis sur la 14.6. 1 de Sanoma, mais la situation reste la même. 

Merci pour tes retours en tout cas. 

Tiago 

[jmlevy]

Essaie de réinitialiser les préférences d'InDesign.

[leo.r]

Known current issue acknowledged by Adobe, check this thread:

https://community.adobe.com/t5/indesign-discussions/unable-to-launch-all-creative-cloud-apps-like-ph...

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[kglad]

do you have any beta apps installed?  if so,

using the cc desktop app to uninstall per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html)

uninstall all betas

test if problem's resolved

if not, uninstall problematic apps, restart your computer and reinstall the problematic apps.

test.  if the problem's resolved, you can probably reinstall the betas, but waiting a bit would be prudent.

[TIKI PONG]

Hello tiago,

I had exactly the same problem trying to open InDesign and Photoshop. I also have an Apple MacBook Pro with the M3 Max, running Sonoma 14.4.1.

Nothing helped—uninstalling and reinstalling Photoshop and InDesign didn’t work. Adobe’s hotline gave me a Creative Cloud cleaner tool, but that didn’t help either.

Today, I uninstalled ALL Beta apps from Creative Cloud.

Suddenly, everything works perfectly!

It’s like a miracle!

I hope this helps you.

Good luck!

[jaycee_0078]

Can anyone help me as well? I have tried all the suggested actions and still my Indesign will not open.

[sohobella]

I just updated to 2024 Adobe InDesign and Illustrator and same thing is STILL happening. They crash right when I open them, causing me to force quit. The only work around is to deinstall the 2024 versions and revert back to using 2023 Adobe Applications. I am running the most updated operating system on my Mac.