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Nick5x
Participant
May 2, 2019
Question

Unable to open InDesign on Windows 7

  • May 2, 2019
  • 3 replies
  • 5151 views

I started a free trial today for the sole purpose of using InDesign. The installation went fine, and after it was done, I tried to open it from the Creative Cloud, but only heard a error message "ding", but no error message popped up. I tried to open the program directly. Same thing happened. I tried to run it as administrator. Same thing happened. I uninstalled and reinstalled without any issues... and same thing happened. If it doesn't work from a fresh install, I don't know what the issue could be.

Any ideas?

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    This topic has been closed for replies.

    3 replies

    antond67971157
    antond67971157
    Participating Frequently
    June 24, 2019

    Just purchased InDesign, and it freeze on Windows 7 Service Pack 1.

    It does not work in Windows Safe Mode (with network support) as well.

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    June 24, 2019

    Purchased or subscribed?

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    June 25, 2019

    srishtib8795206​ hi, thank you for questions.

    Windows 7 Sepvice Pack 1, 8GB RAM.

    InDesign is freezing after launch - I can't open any document, InDesign menu and other interface elements are not responsing.

    Looking to event log - I do have error entry here:

    Code: 0xc0000005

    Error: 0x53775dce

    Process: 0x314

    Name: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe

    Path: ANSClient.dll

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    - <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2019-06-24T18:19:37.000000000Z" />

    <EventRecordID>1438395</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Admin-PC</Computer>

    <Security />

    </System>

    - <EventData>

    <Data>Adobe Desktop Service.exe</Data>

    <Data>4.8.2.476</Data>

    <Data>5ce12e1f</Data>

    <Data>ANSClient.dll_unloaded</Data>

    <Data>0.0.0.0</Data>

    <Data>5ce12f75</Data>

    <Data>c0000005</Data>

    <Data>53775dce</Data>

    <Data>314</Data>

    <Data>01d52ab92f0587fc</Data>

    <Data>C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe</Data>

    <Data>ANSClient.dll</Data>

    <Data>9f92dddb-96ac-11e9-9aac-8c89a5687730</Data>

    </EventData>

    </Event>


    16 GB is the recommended minimum for 2019.

    You should also note that Windows 7 is being EOL’ed by Microsoft and future versions of CC software will not be supported under it.

    All that out of the way, try creating a new user account on the computer and try to launch InDesign there.

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    May 8, 2019

    Does your Windows 7 have Service Pack 1 installed?

      BobLevine
      Community Expert
      BobLevineCommunity Expert
      Community Expert
      May 8, 2019

      It wouldn't even install without it.

      Eric Dumas
      Community Expert
      Eric DumasCommunity Expert
      Community Expert
      May 3, 2019

      Hi,

      Can you confirm which version of Windows you are using? Are you using other Adobe CC applications?

      You probably did it, but can you confirm that you restarted the computer a couple of times?

      You can check the log to find indications on where things went wrong https://www.digitalmastersmag.com/magazine/tip-of-the-day-how-to-find-crash-logs-on-windows-10/

      A call to Adobe Tech support might be the answer here.

        N
        Nick5xAuthor
        Participant
        May 3, 2019

        I'm using Windows 7, and I have restarted the computer a few times since the installation. As for other applications, no, I haven't installed them. Using the Event Viewer was sort of a mess, mostly because each attempt to open the app gives me a ton of new errors, and I can't determine on my own where it goes wrong.

        You may be right. It may be best to talk to tech support.

        L
        Community Expert
        LaubenderCommunity Expert
        Community Expert
        May 4, 2019

        Hi,

        does your Windows 7 meets the system requirements for InDesign CC 2019?

        Details here: InDesign system requirements

        Regards,
        Uwe

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