Participant

Question

Unable to open InDesign on Windows 7

Forum|Forum|6 years ago
May 2, 2019
3 replies
5151 views

I started a free trial today for the sole purpose of using InDesign. The installation went fine, and after it was done, I tried to open it from the Creative Cloud, but only heard a error message "ding", but no error message popped up. I tried to open the program directly. Same thing happened. I tried to run it as administrator. Same thing happened. I uninstalled and reinstalled without any issues... and same thing happened. If it doesn't work from a fresh install, I don't know what the issue could be.

Any ideas?

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This topic has been closed for replies.

antond67971157

Participating Frequently

Just purchased InDesign, and it freeze on Windows 7 Service Pack 1.

It does not work in Windows Safe Mode (with network support) as well.

BobLevine

Community Expert

Purchased or subscribed?

Srishti Bali

Legend

BobLevine I've tried in safe mode - it looks similar to creating new user account and launch.

Can you confirm that that error (from event log) happened because of Windows 7 or 8GB RAM?

Thank you.

Thanks for sharing the details. I agree with Bob for testing on a new user account. Here is how you can do that: How to Create a New User in Windows 7 - YouTube (Create an Admin user instead of Standard user).

If that doesn't help, please try login to the hidden admin account and check if InDesign works there. If yes, it could be related to permissions error on your user account.

Please follow these steps to repair permissions on InDesign Preferences folders:

Go to C:\Users\<user>\AppData\Local\Adobe InDesign
Right-click the folder InDesign and choose Properties.
Click the Security tab, and then click Edit to set permissions.

In the Permissions dialog, select your user name. In the Permissions area, select the Full Control check box.

Click OK twice.
Perform the same steps on this location: C:\Users\<user>\AppData\Roaming\Adobe InDesign
Launch Adobe InDesign.

Looking forward to your response!

Bill Silbert

Community Expert

Does your Windows 7 have Service Pack 1 installed?

BobLevine

Community Expert

It wouldn't even install without it.

Eric Dumas

Community Expert

Hi,

Can you confirm which version of Windows you are using? Are you using other Adobe CC applications?

You probably did it, but can you confirm that you restarted the computer a couple of times?

You can check the log to find indications on where things went wrong https://www.digitalmastersmag.com/magazine/tip-of-the-day-how-to-find-crash-logs-on-windows-10/

A call to Adobe Tech support might be the answer here.

N

Nick5xAuthor

Participant

I'm using Windows 7, and I have restarted the computer a few times since the installation. As for other applications, no, I haven't installed them. Using the Event Viewer was sort of a mess, mostly because each attempt to open the app gives me a ton of new errors, and I can't determine on my own where it goes wrong.

You may be right. It may be best to talk to tech support.

L

Laubender

Community Expert

Hi,

does your Windows 7 meets the system requirements for InDesign CC 2019?

Details here: InDesign system requirements

Regards,
Uwe

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