Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Unable to save (error code: 6)

New Here ,
May 12, 2021 May 12, 2021

Copy link to clipboard

Copied

Very similar issue as this post.

 

None of the suggested fixes in that post worked for me, which is why I'm posting separately. Specs: running on Windows 10 Pro, InDesign 2021. Issue first encountered on a different device (surface pro), then seemed to persist across devices. Tried the following:

  • making a copy of the file (#1)
  • new file, copy pasting elements from old file (#2)
  • new file, recreating materials...still corrupt, making me think the problem was now not related to the file (#3)
  • deleting preferences
  • uninstalling and reinstalling the app
  • moving to a different device (which should have cleared the issue if it was related to the user), then pulling up file #3 (still damaged/corrupt. crashed.)
  • clean file restart (#4), still corrupt/damaged.
  • renaming the folders, as recommended in the other post
  • installing the most recent update (16.2.1)

 

At the moment, it is occasionally able to save, and, when it inevitably crashes (and I "don't save"), I have a chance of getting a recovered file on accessing version #4. This is not a sustainable solution.

 

Screenshots correspond to the first error message, then a second one that appears when I try to do any operation (e.g. scrolling, moving object) a few seconds after dismissal of the first message.

 

-Rae

TOPICS
Performance

Views

224

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 13, 2021 May 13, 2021

Copy link to clipboard

Copied

File>Export and choose IDML

Open the IDML and resave it to a different file name (not over the old one)

Does the problem persist?

 

If so - Send the document to adobe via email at corrupt_indesign_docs@adobe.com

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

Hi Eugene,

 

Thank you for your help! It wasn't working the last time I tried it, but today, for some reason, it worked. Not sure what I did differently. And I'll keep the email on hand in case something goes awry with this latest copy of the file.

 

Thank you for your assistance!

Rae

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 08, 2021 Jun 08, 2021

Copy link to clipboard

Copied

Hi Eugene, 

 

I've been seeing this issue pop up again. Any file I open or start in ID seems to now be likely to see the message saying that the file is corrupt. I'm not sure exporting and re-opening via IDML is a sustainable workaround. Do you have any follow-up advice?

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

Copy link to clipboard

Copied

LATEST

Ok. Seems to have gone crazy.

One thing i would try if you can is setup a new user login and see if that resolves. This is just a troubleshooting step to see if it is something at user profile level or an actual InDesign error.

 

IF that's a no go then try Creative Cloud Cleaner Tool. 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

Copy link to clipboard

Copied

I found this in the Adobe community, maybe it can help.

https://community.adobe.com/t5/indesign/error-code-6-indesign-cc/m-p/11145795

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines