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Sheena Kaul
Community Manager
Community Manager
June 16, 2020
Question

View reviewer comments – FAQ

  • June 16, 2020
  • 13 replies
  • 8796 views

As a designer, you can access and manage feedback using the Review panel in InDesign. Check out the help document here to know how to access the Review panel 

 

1. Why am I not receiving notifications from stakeholders? 

After the reviewer provides feedback, you will receive a notification through the Creative Cloud application and through an email sent to you. If the email doesn’t show up, please check your junk/spam folder or refer to the best practices thread in the community. 

 

2. Can I hide annotations while working on the reviewer’s comments? 

Yes you can! Sometimes too many annotations can be confusing.  

To hide annotations on the layout, click the Hide annotations button at the lower-right bottom of the panel. To show the annotations click the button again. 

 

3. How can I filter comments by reviewers?  

The filter option is available on the lower-right bottom corner of the review panel. You can filter the comments based on reviewer names, time, or status of comments.  

For more info, see Manage feedback. 

 

4. How does a reviewer know that I have worked on their feedback?  

After you have worked on the feedback from the reviewer, you can respond to that specific comment with the @mention of the reviewerStakeholders receive a separate notification for their mentions through email and through the CC desktop application. 

 

5. How do I resolve comments after I have worked on them?  

You can resolve comments using More options to the right of the comment.  

 

Learn more about managing the comments here 

 

6. If the changes requested by the first reviewer are completed and sent for approval before a second reviewer responds, does this create multiple versions of the document on Creative Cloud?  

No, it doesn’t. After you have incorporated feedback from the first reviewer, make sure you update the link that has been shared. When other reviewers open the document for review, they’ll see the updated copy of the document. The link is always up to date with the latest comments.  

 

7. How do I see comments that I have previously resolved? 

Under the filter options, you can filter the comments based on the status of the comment which will help you see the comments that have been resolved.  

 

8. What’s the difference between ‘resolve’ and ‘delete’ actions for a comment?  

Marking a comment as resolved means that you’ve worked on it and it can now be hidden. Additionally, you can unhide the resolved comments using the filter options.  

 

Deleting a comment permanently deletes it and this action cannot be undone. 

 

9. Can I directly accept the text comments into my InDesign document? 

No. There is no way to accept the text comments in the document. You will need to manually make the desired edits to your document. 

 

To view the ‘Share for Review’ FAQ, see  InDesign Share for Review - FAQ.

13 replies

Participant
June 30, 2020

I am in love with this feature!

 

I used it with folks who do and do not have Adobe CC programs and the functionality was great for both.  They found it easy to use and I love having the edits work so well in InDesign.  It eliminates frustrating back and forth emails on edits.    

 

I would love it if Adobe could add a similar feature to Illustrator.

Sheena Kaul
Community Manager
Community Manager
July 6, 2020

Thanks for all the appreciation. 

 

For Illustrator, please feel free to post it on the UserVoice for the product team to look into this.

Community Expert
June 20, 2020

Michaelr49697681 said:

"I've submitted an InDesign file for review by my teammates. They've made comments which I can see in my web browser. When I open the original InDesign file, the REVIEW window is empty. I do not see any comments. What are we doing wrong? Thanks!"

 

Hi Michael,

it happened to me as well!

 

What did I do wrong?

I saved my document to the same name with Save As.

 

Do not do this.

Just save your documents with just Save and not with Save As.

 

Regards,
Uwe Laubender

( ACP )

Participant
June 17, 2020

I've submitted an InDesign file for review by my teammates. They've made comments which I can see in my web browser. When I open the original InDesign file, the REVIEW window is empty. I do not see any comments. What are we doing wrong? Thanks!

Sheena Kaul
Community Manager
Community Manager
June 17, 2020

That doesn't look right to me. 

 

Just to understand you correctly, you'd sent a document for review to your teammates and they've made comments on the document which you're able to view if you open on the web but none of the comments follow into InDesign. Right?

 

A couple of questions:

1. Are you logged into the InDesign app using the same Adobe ID?

2. Are you getting notifications or emails about the comments being done on your document?

3. Try asking your teammates to tag you in the comments using the @ mention and see if that helps.

 

Do share your observations with us. 

 

Regards,

Sheena

Sheena Kaul
Community Manager
Community Manager
November 5, 2020

Likewise a number of us are having the same issue. Can see the comments on line but when in InDesign in the review panel says no access to comments another user has an active review? 

 


Please check the Adobe ID used to sign in to the InDesign app.