Windows 11, bigger cursor on the second display issue, missing button caption

[tomase33931571]

Hi all, 

I have two monitors. Main 28" Philips 288E2A, 4K 3840 × 2160 and second 24" Philips 243V7QJABF, Full HD 1920 × 1080. When I have windows on the main monitor everything is fine - all cursor sizes are the same and the desciption is visible as on this picture.

 

When I have windows on the second monitor, the description is not visible and every cursor other than the arrow is bigger as on these pictures. Cursors are the same size even if I change their size to maximum in windows preferences. In that case the arrow is huge, but the other cursors are still the same size as in the described situation - so they are now small compared to the arrow.

It only happens in Indesign, other Adobe programs don't have this problem.

Main display has scale 175%, second 100%.

If I set the main monitor to 100% scale, everything is fine on the second monitor as well. Cursors are all the same size and descriptions are displayed. But with 100% scaling of the main monitor I can´t work. Everything is too small.

Is this some InDesign bug?

My PC:

Windows 11 Pro, version 22H2

InDesign 18.1 x 64

Main monitor: 28" Philips 288E2A, 4K 3840 × 2160
Second monitor: 24" Philips 243V7QJABF, Full HD 1920 × 1080

Processor: AMD Ryzen 7 5700X
Graphic: MSI Radeon RX 6650 XT MECH 2X 8G OC
RAM: Kingston FURY 32GB KIT DDR4 3600MHz CL16 Renegade RGB 1Gx8

 

 

[BobLevine]

You're mixing HD and 4K as well as scaling in the O/S. I can't imagine how you're going to ever get that kind of thing to work perfectly. FWIW, the UI scaling has been dramatically improved from what it was, but it's still not perfect.

To answer your question more directly, no, it's not a bug, it's something you'll have to live with given that configuration. 

[tomase33931571]

OK, I will hope that adobe will solve it someday and it will be perfect like in other adobe programs where this problem is not present.

[James Gifford—NitroPress]

@tomase33931571 , the solution is probably all in the Windows display scaling, but you might have too many settings conflicting with each other. I suspect the InDesign setting "Scale Cursor Proportionately" is causing problems here more than anything else.

Set up the OS scaling on each monitor so that icons etc. appear to be the same size. Use nonstandard values (usually one more level down in the dialogs) if necessary to get a good match. That should take care of most OS features and apps. Then check and uncheck that Cursor box (in Preferences | UI Scaling) to see if one setting or the other cures the problem.

[tomase33931571]

@James Gifford—NitroPress Thanks for the advice, but I already tried that and it has no effect. It works good only if both monitors have the same scaling.

[James Gifford—NitroPress · Accepted solution]

Bob, I've run VERY mixed monitor setups over the years and never had much trouble getting matching scaling on all. It's not an unavoidable problem, not with Windows' scaling by monitor capability.

That said, it can depend on the exact video card/chipset/driver somewhat, but IME that just makes the adjustments a little fussier, not impossible.

[BobLevine]

Well, in fairness, I didn't say it was impossible, but in the past, I was not happy mixing scaling for individual monitors especially using non-standard percentages, but you're right, it's not impossible. Now, with two identical monitors, and the improvement to InDesign's UI scaling, I'm pretty happy with my set up.

[James Gifford—NitroPress]

And in further fairness, most people probably don't run three monitors at all, and three completely different ones at that. (I used one very old monitor rotated into portrait mode as a more or less dedicated browser window for years.) But with enough tinkering, I was able to balance all the scaling, pointer sizes, etc., even when both Windows and Adobe scaling was less flexible. So it CAN be done if necessary.

And it should be a snap with current scaling tools and more consistent monitor resolutions.

[tomase33931571]

I rather have bought a used second 4k monitor and now everything is fine.

[Candy31758011302o · Accepted solution]

I have this issue with 2024 version - the cursor is enormous only on 2nd monitor, only in work area (not when hovering over toolbars) I can't blame my monitor settings because it worked just fine in the previous version of InDesign. And it still works just fine in photoshop, illustrator, etc. This is most definitely a problem with InDesign, not a problem with monitors, screen resolution or anything else. 

[LM8342930704bfl]

I have the same problem with Adobe Reader (big icons and big pointer) in an old full-HD monitor, office works fine. 

[Francesco26645489qo9a]

Same problem here. Any solution?