Skip to main content
J
jackbrannen_pl
Inspiring
April 24, 2017
Answered

Cursor disappears

  • April 24, 2017
  • 12 replies
  • 20867 views

Every so often in InDesign, my cursor disappears entirely when it's hovering over certain areas of the document. I'm talking about the black mouse arrow. I will see it moving as I move my mouse, and then all of a sudden it disappears, as if it's going behind an invisible box. If I move the mouse back in the opposite direction, it will soon become visible again.

      This topic has been closed for replies.
      Correct answer Sumit_Garg

      Thank you for reporting the issue.

      We have isolated this issue, it is mainly present on macOS 10.13, and can occurs anytime whenever cursor related functionality being used like placing/drag-drop/selection etc.

      This is not related to GPU.

      We are actively working with Apple on this issue to get it resolved as soon as possible. However, it may not get fixed with the GM build of High Sierra (10.13), but a subsequent Dot Release.

      We will surely let our customer know, once we have more information from Apple.

      12 replies

      D
      denni2579
      Known Participant
      July 16, 2020

      I'm on Catalina 10.15.5, InDesign 2020 on a macbook pro 16 and this issue is still very much a problem. The Mouse keeps disappearing inside the workspace but is visible when I move the mouse to the sides. 3 years on and no solution. I'm sick of having to keep closing inDesign (when I have a lot of windows open) and keep restarting... come on, adobe.. fix these annoying bugs that have been around for so long! 

      C
      CoreRoersMarketing
      Participant
      May 1, 2020

      I see this issue was posted in 2017, but I'm experiencing it today on my MacBook Pro. Adobe CC is up-to-date. Does anyone have a workaround or solution? Not being able to see the cursor while working on a file is like removing my eyeballs. Help.

      G
      gaylem75702367
      Participating Frequently
      May 7, 2021

      Hey there, so I just installed Catalina (I know, so late to the game) and immediatly had the same problem with InDesign as you're having. I trashed my preferences and restarted and that got rid of the problem. But, I have no idea how long it will last. It could be I'm going to have to do the same thing tomorrow:/

      J
      JAM since '95
      Participant
      February 18, 2020

      This problem happens on windows as well. When switching between workpaces, it first stops responmding, then the cursor disappears. I closed the program and opened it again  but the cursor is still nowhere to be found. I urgemtly need help resolving this problem because I have back to back deadlines and this is the only trhing slowing me down. 

      JohnCUSF
      JohnCUSF
      Participant
      May 16, 2019

      Try right clicking and running something from that menu like a copy or paste. that brought mine back in lightroom.

      Sumit_Garg
      Adobe Employee
      Sumit_GargCorrect answer
      Adobe Employee
      September 27, 2017

      Thank you for reporting the issue.

      We have isolated this issue, it is mainly present on macOS 10.13, and can occurs anytime whenever cursor related functionality being used like placing/drag-drop/selection etc.

      This is not related to GPU.

      We are actively working with Apple on this issue to get it resolved as soon as possible. However, it may not get fixed with the GM build of High Sierra (10.13), but a subsequent Dot Release.

      We will surely let our customer know, once we have more information from Apple.

        salamanderdesigns
        salamanderdesigns
        Participant
        September 27, 2017

        I am having same problem with latest Indesign CC install and 10.13 High Sierra - hopefully this gets fixed soon!

        wrensauer
        Community Manager
        wrensauerCommunity Manager
        Community Manager
        October 5, 2017

        Hi everyone,

        This issue has been resolved with the MacOS 10.13 Supplemental Update released today. Please update your OS if you're experiencing this issue with High Sierra.

        Thanks,

        Wren

        uniqued_tol
        uniqued_tol
        Inspiring
        June 25, 2017

        The problem: indesign document very heavy! Try this; Unused paragraph style, character style, color swatches DEETE. Paragraph style --> grep style (very very much) deactive Paragraph style --> Split column deactive Display performance settings--> slowly

        lentaylor99
        lentaylor99
        Participant
        August 18, 2017

        I am working on a one page document (actually half page) with two graphics and a text box. i am getting this. It actually kind of ghosts into a little box.

          lentaylor99
          lentaylor99
          Participant
          August 18, 2017

            wrensauer
            Community Manager
            wrensauerCommunity Manager
            Community Manager
            May 11, 2017

            Agreeing with Mike on this one - could you all try turning off GPU Performance in your Preferences and let us know if the problem persists? This is a known issue and a bug has been logged.

            -Wren

            S
            susan mazur
            Inspiring
            May 12, 2017

            Sorry to through a wrench in the works, guys, but I'm having the problem with the GPU pref turned off.

            Mike Witherell
            Community Expert
            Mike WitherellCommunity Expert
            Community Expert
            May 11, 2017

            Still wondering if anybody with this problem has tried turning off GPU acceleration, and have you all turned off Type Contextual Controls (both items in Preferences, of course)?

            Mike Witherell
            R
            RosieMolly
            Participating Frequently
            May 10, 2017

            I have the same problem and have just submitted a bug report.

            InDesign CC 2017.1

            Mac OSX El Capitan 10.11.6

            27 inch iMac

            3.1 GHz Intel Core i5

            I'm only using one monitor. If I hover over a graphics or text frame the cursor disappears - click the frame and it reappears. Hover over another frame, it disappears again - click and it reappears.... ad infinitum. Its the same whether in Preview or Normal mode. Very annoying!

              L
              Community Expert
              LaubenderCommunity Expert
              Community Expert
              May 8, 2017

              jackbrannen_pl  wrote

              … I will see it moving as I move my mouse, and then all of a sudden it disappears, as if it's going behind an invisible box. If I move the mouse back in the opposite direction, it will soon become visible again.

              Susan wrote

              ... I can see the object highlighting (in other words, I can see the bounding box of an object or get the handles) but don't see the cursor until I click down.

              Hi together,

              just a guess: Would it help to switch to another open app ( cmd tab on a Mac ) and go back to InDesign?

              Regards,
              Uwe

              Show more replies
              Terms & ConditionsAccessibility statement
              Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices