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Error 109 and 201 - "Cannot Verify Subscription"

New Here ,
May 27, 2020

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Tried everything - nothing is working. Even this forum doesn't seem to work properly.

To put it simple - bought and paid for a subscription but out of the blue the software locked me out with a "Cannot Connect to Creative Cloud" error. Uninstalled everything Adobe related after trying everything in troubleshooting sections. Upon reinstalling CC, managed to install InDesign, but still getting that 109 error.

 

Error 109 and "Contact Service Support"

macOS Catalina 10.15.5

 

 

Hi there,

 

We regret the inconvenience. All Adobe services including fonts are up and running again. There should be no issues using online services.
You may always change status of the services on https://adobe.ly/2xSSmlE

Thanks for your patience.

 

Regards,

Ashutosh

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Activation billing and install

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Error 109 and 201 - "Cannot Verify Subscription"

New Here ,
May 27, 2020

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Tried everything - nothing is working. Even this forum doesn't seem to work properly.

To put it simple - bought and paid for a subscription but out of the blue the software locked me out with a "Cannot Connect to Creative Cloud" error. Uninstalled everything Adobe related after trying everything in troubleshooting sections. Upon reinstalling CC, managed to install InDesign, but still getting that 109 error.

 

Error 109 and "Contact Service Support"

macOS Catalina 10.15.5

 

 

Hi there,

 

We regret the inconvenience. All Adobe services including fonts are up and running again. There should be no issues using online services.
You may always change status of the services on https://adobe.ly/2xSSmlE

Thanks for your patience.

 

Regards,

Ashutosh

Topics

Activation billing and install

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618

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New Here ,
May 27, 2020

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Having the same Issue here. 

 

Pls help!

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Adobe Employee ,
May 27, 2020

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Hi there,

 

We apologize for the inconvenience. We are currently seeing some issues with Adobe online services and our teams are working urgently to fix the issue. Stay tuned here for updates: https://adobe.ly/2xSSmlE

 

Regards,

Ashutosh

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New Here ,
May 27, 2020

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Should i just hang up aand wait on this.

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New Here ,
May 27, 2020

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Here the same and it's urgent please help!

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New Here ,
May 27, 2020

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Same here. I'm on a tight deadline too. Just great. ive been on hold for 30 mins waiting to talk to someone.

 

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New Here ,
May 27, 2020

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should i just hang up?

 

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Adobe Community Professional ,
May 27, 2020

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https://status.adobe.com shows Adobe is having system-wide issues right now, so there's really nothing tech support can help you directly with. Give Adobe some time to fix the issues, then try again later and it should work. This is a rare occurance just so you know. I don't remember seeing such a wide outage before.

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New Here ,
May 27, 2020

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Meanwhile we can't work...

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Adobe Community Professional ,
May 27, 2020

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It depends on what you're doing. The local XD app will still work, but the cloud features will not. So you can still design, but online sharing, etc. is affected. You can still use PDF or JPEGs to share designs. I know they are not the same, but there are workarounds so it's not that you can't do anything. Those methods are how we always used to work 🙂

 

Not to make excuses, but just to keep perspective... any cloud service can be affected by outages. For example Figma is entirely online so if it went out you couldn't do anything... no access to files, no designing, nothing. So yes it could be even worse. I completely understand the frustration during outages... but the reality of internet services is they can have problems (no matter who they are built by). 

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New Here ,
May 27, 2020

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Hello everyone!

I have the exact same problem (error 109 & 201), since this afternoon, and while I appear to sometime be able reconnect with my indesign work in progress, the fonts i've used from adobe fonts have completely disappeard and remain unavaiblable....

Help !

Thanks

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