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Majestic_Swirl5C7F
Participating Frequently
April 11, 2017
Answered

Exporting Business Card

  • April 11, 2017
  • 1 reply
  • 6823 views

https://adobeid.services.adobe.com/verify/en_US/G1VRPFYR3D6RZBJ6C22QM0MMRCHello,

I am trying to export business cards i have created on Adobe InDesign CC 2017. Every time i export it the business card appear blank!

If i export as JPG the image stays it is only when i do Adobe PDF.

I have never had trouble before? What is going on?

Please help

This topic has been closed for replies.
Correct answer Barb Binder

So just to update you both BarbBinder​ -

W1984F shared his INDD test file that i asked him to create.

Whilst I didn't have the fonts used installed - I was able to produce a PDF test which showed some interesting things...

Firstly... To the eye it looked like a blank PDF as per the example provided in post 3 BUT I noticed I am able to highlight and select the text which has somehow been rendered invisible... Copy and Pasting into word proved there was actually text there...

See below:

SO I'm starting to suspect it is actually something with the way the INDD file has been set up or something I am missing with regards to export options.

NOT Acrobat...

OR Perhaps the rectangle layer is doing something weird?

As its now quite late over here I don't know if I have time to investigate further.

If you haven't solved this BarbBinder when I wake I will keep investigating.

All the best,

EW.

P.s. you can share the dropbox link also with Barb via PM (she is a moderator so is trustworthy )


Hi W1984F and Eternal Warrior​:

It's the dieline image. I copied the green page's contents, and pasted it in a new file. The image looks transparent in InDesign but opaque in Acrobat. And it's on top so it is covering up everything else. Hence the white background with the text underneath.

In InDesign:

In Acrobat:

So in the original file, I opened Window > Layers and clicked the eyeball for the dieline layer to hide it in the entire document.

In InDesign:

In Acrobat:

I can't tell you what was wrong with the dieline image because it wasn't included, but I can tell you that it was just pretending to be transparent. I don't think you need it but if you do, chat with your printer about how to handle it.

~Barb

[Images have had redaction applied by Moderator]

1 reply

Barb Binder
Community Expert
Barb BinderCommunity Expert
Community Expert
April 11, 2017

Hard to say. We'll need some more info on your workflow. Here's the basic setup:

  1. Create the 3.5" x 2.5" card in InDesign
  2. File > Export to Adobe PDF (Print) and set up your export options
  3. Open in Acrobat or Reader

What is different in your workflow? And what does the Export to Adobe PDF dialog box look like (share a screen shot so that we can see your settings).

~Barb at Rocky Mountain Training
    M
    Majestic_Swirl5C7FAuthor
    Participating Frequently
    April 12, 2017

    The pdf file will start as if nothing is wrong (you can see the business card, logo, and details) and then just disappear after about 2-5 seconds. No error dialog pops up or anything.

    M
    Majestic_Swirl5C7FAuthor
    Participating Frequently
    April 12, 2017

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