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IndDesign 2020 Slow Performance on macOS Catalina 10.15.1

Forum|Forum|6 years ago
November 5, 2019
16 replies
23724 views

OK, yes, I'm using Catalina 10.15.1 on a Mac pro 5,1 Tower via DosDude's Catalina Patcher, but ID 15.0 is slower than 14.x on the same configuration. It just seems that Adobe hasn't factored in 4K monitors yet. Even at native resolution—which I switched to recently from 3200 x 1800 because a few other apps like iTunes had issues with non-native resolutions—CC2020 is sluggish and jerky.

Selecting type, tracking, resizing windows. Slow slow slow slow.

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Performance

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Correct answer Nicholas Petropoulos

Hi Jeff. I've just discovered that if you change the colour PREFS from LG UltraFine to Apple RGB in the display settings, all works brilliant. Was pulling what little hair I had until I just worked it out. Seems Adobe has bypassed the code to LG UltraFine Display for MAC OS Catalina. Pass this on please.

D

dana@GBGD

Participant

had similar issue (after updating iMac OS (Retina 5k, Late 2015) to Calalina, InDesign (17.0.1) was running so slow - UNBEARABLY slow... and what solved it was "pausing" Creative Cloud syncing: Creative Cloud > Preferences > Syncing >Pause

S

sandymclea

Participant

Hi Guys

Some info on my side,

Macmini - late 2012 16gb- had Seirra High - used to fun like butter. Now with cc2020 lags alot, terrible at saving.

90% PS2020 on it.(work with client in studio)

My wifes old 2014ish Imac used to run fine( Illustrator), not she spends half the tiem swearing at cc2020.

My 10 year old custom , may I say the word here ,,PC,, runs CC2020 like a beast, Photoshop is instant and handles 2GB files with ease, (beside the usaul, pc issues, that always pop up)

Hope this might shed some light, will try some stuff and give an update.

As for the color profile,,, hahahah,, I do fine art reproductions, not an option,

J

jeffhalmosAuthor

Inspiring

I just got a top of the line late 2013 15" MBP and the color setting is Color LCD and Adobe apps are liquid smooth. So perhaps this issue of color setting is a newer Mac issue. Or the way gamma rays in the atmosphere are aligning. So you might be screwed until someone at Adobe shows some concern.

And, who knows, maybe Big Sur will solve it.

C

chapter4abcdefg

Participating Frequently

we have this problem too with several imacs (latest models, i9, 32gb ram, best available GPU, Catalina, cc2020 apps, all up to date, 5k internal screen + 1920 external second screen).

having InDesign (and/or acrobat?) open slows down everything on the Mac down so much its becoming a pain to work. UI is very laggy, spinning wheel appears when selecting text, ... this happens in indesign itself, and in other apps while InDesign is open in the background.

closing InDesign restores things to normal.

will try the appleRGB thing coming Monday, but this is no real solution to us, we need some colour accuracy and this is only possible with custom profiles on these screens.

C

chapter4abcdefg

Participating Frequently

Just to confirm: switching all attached monitors to Adobe RGB in the macOS Catalina settings does the trick ... everything is smooth and workable now in all programs (Adobe or not), no matter what documents are open in Adobe apps in the background.

BUT we really need color calibration of our monitors, so this is only a workaround, not a solution!

@Adobe, please fix this, it's a bit ridiculous to have non-color-managed graphics design programs.

As a clue: everything but "apple RGB" will slow down things, whether this is a custom profile or something delivered with a monitor.

J

jeffhalmosAuthor

Inspiring

Any chance at all this is an Apple thing? Catalina maybe? I remeber InDesign years ago being a complete carcrash upon a new version release and it turned out it was specifically Apple's fault.

X

xergious

Participant

How can changing the color profile on your display be an accepted fix for this? If you are a serious designer you do not screw around with generic color profiles like Apple RGB for your external display. The fact that an Adobe employee doesn't bother to mention this and instead seems to acknowledge this color profile switching as a fix makes me concerned. Catalina has been around for 8 months and there is still nom official fix for this? I can't believe I was stupid enough to consider it safe to upgrade to Catalina … after 8 months. I'm not sure how the "correct answer" thing is working at this forum, maybe it's automated, but I suggest a moderator removes this Apple RGB "fix" as "correct answer".

X

xergious

Participant

For the record: I have a MacBook Pro (15-inch, 2018) with Radeon Pro 560X 4 GB graphics, a non-4K BenQ display (so I suppose this problem has nothing to do with 4/5K monitors) and I have the same problem as everyone else. I've been using InDesign v15 ever since it was released, but on Mojave, which has been working great. Yesterday I decided to install Catalina… which I regret. Hope this gets fixed real soon.

P

parvizk13678582

Participant

why there is no correct answer to people's problem Catalina has a serious problem with the cloud. Adobe fix it

A

art@rfdmag.org

Participant

I'm not finding the changing to Apple RGB has any effect on my performance. InDesign, Lightroom, Photoshop--all really sluggish, especially if running them all the time. I'm running a new iMac, 10.15.4, RAM 32GB, SSD drives. Plus, the Apple RGB profile does not display accurately on my iMac or my second monitor. It's pointless to do color work with the standard Apple profile if you're aiming for any kind of accuracy.

Srishti Bali

Community Manager

We're extremely sorry about this behavior. We're trying, but still unable to replicate this issue. If changing the color profile doesn't help to resolve this issue, I would suggest to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

A

Alexander Younis

Participant

Working on MacPro (Trash-can) Catalina 10.15.4. Changing Color settings to Apple RGB solved all issues - works great for me. Workflow was basically down because of this issue, so thanks a lot for the advice!

Nicholas PetropoulosCorrect answer

Inspiring

Hi Jeff. I've just discovered that if you change the colour PREFS from LG UltraFine to Apple RGB in the display settings, all works brilliant. Was pulling what little hair I had until I just worked it out. Seems Adobe has bypassed the code to LG UltraFine Display for MAC OS Catalina. Pass this on please.

M

Michal Wojciechowski

Participant

Yes, THX it's totally does the trick and ID and AI stop lagging!!! Perfect!!!

D

davida9871993

Participant

I was having the same issue. Spent two days troubleshooting. My solution was to uninstall Indesign 2020 and install the 2019 version. Everything is working 100% better. I suspect the latest and greatest 2020 version still has a lot of unforseen bugs to work out on their end.

Srishti Bali

Community Manager

Hi there,

We're are sorry to hear about this. To investigate this issue further we would need a few more details from your end:

OS and version of InDesign.
What all applications are running in the background when this happens.
Does resetting InDesign Preferences help resolve the issue? If you have not tried that already, try the steps mentioned below:

For Windows
- Close all Adobe applications.
- Go to Locations :
- C:\Users\user\AppData\Roaming\Adobe
- C:\Users\user\AppData\Local\Adobe.
- Rename InDesign folders to InDesign.old
- Launch InDesign from CC.
For MAC
- Close all adobe applications
- Go to Locations:
- ~/Library/Caches
- ~/Library/Preferences
- Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old
- Launch InDesign from the CC
Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

Regards,

Srishti

M

Merlin10

Participant

Hello, exactly the same problem for In Design 2020, it's just impossible to work.

Cursor dissapear, extreme lags when moving and zooming, magnetig guides dissapear... All the important interface is unusable.

First I thought about GPU Problem but it's not. Trying everything, install/uninstall, CC Cleaner, Reboot safe mode, Cache cleaning (and window cleaning haha).

iMac (Retina 5K, 27-inch, Late 2014)

Please deliver an hotfix for that 😉

Regards,

K

kidguava

Participating Frequently

Nothing has worked for me! I have a brand new (week old) iMac and it is running slower than my previous 5-year-old iMac. Let Adobe know about this - vote on my user voice post:

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/39583759-cc-2020-catalina-makes-computer-really-slow

Rishabh_Tiwari

Community Manager

Hi there,

We're so sorry for the trouble. If you have already tried the steps above, then we will need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help faster that way.

Regards

Rishabh