InDesign crashing/lagging while running with Time Machine

Community Beginner ,
Feb 09, 2020 Feb 09, 2020

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On a Mac (latest OS), in the last three versions of Indesign, we continue to experience constant crashing (or beachballing at any random moment making progress exceptionally slow) when apple Time Machine runs. Obviously we solve this by turning time machine off, but this means that its a fight for when to back up the mac and when to work in indesign. Is there a fix, a work around which allows Time Machine to run at the same time? 

 

 

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Adobe Community Professional ,
Feb 09, 2020 Feb 09, 2020

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You'd need to provide some system information—system version number, what kind of Mac, system memory, other applications running, etc. It sound like a computer with limited RAM. I don't use Time Machine (I use Carbon Copy Cloner), but with 16 Gb of RAM, I never have a problem running a backup while I have InDesign open.

 

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Community Beginner ,
Feb 11, 2020 Feb 11, 2020

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Hi Steve, Thanks for helping... One computer is a Macbook Pro Retina 2015 with 16gb of RAM, (only safari, mail and font explorer x pro 7) The second is a Macbook Pro 15 inch 2018 with 32gb RAM and the Third is a Macbook Pro 15 inch 2019 with 32gb RAM all running MacOS Mojave. (both the last two are running the same apps when indesign is open). They all do the same thing, periodic (upon non specific mouse moves) a spinning beach ball, but when Time Machine is turned off the beachballing stops.. Its been doing this since upgrading to creative cloud from creative suite... 

 

 

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Adobe Community Professional ,
Feb 11, 2020 Feb 11, 2020

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I think you might direct this at the Apple forums. It sounds like something related to Time Machine, not to InDesign.

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Community Beginner ,
Feb 11, 2020 Feb 11, 2020

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I suspect its somewhere twixt the two, as time machine doesnt cause any other indesign software to beachball, only indesign. So hopefully there is an answer within the Indesign world. As the apple world directed me to the Indesign forum.. As its so specifically Indesign related. Hope someone can help 

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New Here ,
Apr 17, 2020 Apr 17, 2020

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This has been a persistent problem for me for years. Beachballing everytime I open InDesign when Time Machine is running. Very frustrating.

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Community Beginner ,
May 12, 2020 May 12, 2020

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Yep, im still waiting for a possible solution, its clearly a clash in indesign. 

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Adobe Employee ,
May 12, 2020 May 12, 2020

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Hi All,

 

Sorry to hear about your experience. This is really unusual behavior of the app. Would you mind sharing the version of InDesign and macOS?
Also, at what interval Time Machine creates backup?

I'd also request creating a new user account on your mac(https://support.apple.com/en-in/guide/mac-help/mtusr001/mac) and try running InDesign there to see if you still have the issue.

Let us know how it goes.

 

Looking forward to your response.

 

Regards,

Ashutosh

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New Here ,
May 12, 2020 May 12, 2020

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I’m using macOS 10.15.4 and InDesign 15.0.2

 
Backups set to hourly
 
Problem persists across all user accounts… already tried that.
 
How software costing this much can be allowed to have a persistent problem like this unresolved is a disgrace.
 
Craig

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Community Beginner ,
May 12, 2020 May 12, 2020

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Thanks for looking into it, it hasnt been unusual on my systems...Multiple users, on multiple computers. All have the issue... One computer is a Macbook Pro Retina 2015 with 16gb of RAM (high sierra) , The second is a Macbook Pro 15 inch 2018 with 32gb RAM and the Third is a Macbook Pro 15 inch 2019 with 32gb RAM both running MacOS Mojave. (all with 15.0.2 indesign) (both the last two are running the same apps when indesign is open). They all do the same thing, periodic (upon non specific mouse moves) a spinning beach ball, but when Time Machine is turned off the beachballing stops..

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Community Beginner ,
Feb 16, 2021 Feb 16, 2021

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do you have an answer? 

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Community Beginner ,
Jun 20, 2020 Jun 20, 2020

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Are there any updates on this? I am also experiencing this (beachballing, not crashing as far as I remember) on a regular basis and it makes working with InDesign almost impossible when Time Machine is running. I am also noticing that no other (Adobe or otherwise) programs are showing this behavior. I have been waiting for every (app or OS) update to fix this but so far no improvement.


Indesign 15.0.3

OS X 10.15.5

Mid-2015 MacBook Pro Retina

Time Machine set to hourly backups

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Community Beginner ,
Sep 27, 2020 Sep 27, 2020

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Exactly the same for me. InDesign 15.1.2, MacBook Pro 15'' 2016 w/ macOS 10.15.7.

 

Disabling Time Machine completely solves the issue, but is of course no real possibility.

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Community Beginner ,
Oct 30, 2020 Oct 30, 2020

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Please, anyone from Adobe? This has been a persistent problem with InDesign for a long time now. No other applications are showing a similar behavior. So I doubt the problem lies with Time Machine. 

 

Different OS Version, different MacBook, different InDesign Version, same Problem. 

 

I have to submit a design for a client today and I can now decide if I want system backups or if I want to use InDesign. We shouldn't have to decide between the two should we?

 

MacBook Pro 16" 2019

2,3 GHz 8-Core Intel Core i9

16 GB 2667 MHz DDR4

MacOS 10.15.6

InDesign 15.1.2

 

 

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New Here ,
Oct 30, 2020 Oct 30, 2020

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They are not interested. Typical complacency from a large orgaisation. We're looking for alternatives. Very buggy and expensive.

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New Here ,
Nov 20, 2020 Nov 20, 2020

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Same problem here at work.

 

iMac 27" 2017

4,2 GHz i7, 16 GB RAM

macOS Mojave 10.14.6

InDesign 15.1.3 and InDesign 16.0

100 GB free storage on the volume

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New Here ,
Nov 20, 2020 Nov 20, 2020

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I've had similar problems with InDesign lagging, but thought maybe it had to do with the outdated Word:2011, which also lag terribly at those occations (could take minutes just to enter a filename och hit OK). However, I didn't check what Time Machine was doing, so I'll have to do that next time it occurs.

 

OS 10.14.6

ID 15.0.2

MacBook Pro (Retina, 15 tum, mitten 2015)

2,2 GHz Intel Core i7

16 GB 1600 MHz DDR3

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New Here ,
Nov 20, 2020 Nov 20, 2020

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Edit: Now I happened to find the office 2019 download version, and installed it. Started work with indesign and a mark-up pdf open in Acrobat DC. Beachballing started. Checked and yes: Time Machine was preparing to backup. Cancelled it. Beachballing continues. For each time I switch between Acrobat DC and Indesign, the beachball is back (in indesign). Somehow, I connect it with recycling old document, although I always export it to idml-format before reusing it. I often do that, and some dokuments origin years ago. Is that a problem?

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Participant ,
Feb 16, 2021 Feb 16, 2021

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I am having the exact problem, every time when Time-machine starts to prepare its back-up sequence InDesign lags (spinning beachball).

iMac Pro running OSX Big Sur 11.2

InDesign CC 2021 16.1

 

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