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ellies81308717
ellies81308717
Participant
January 9, 2019
Answered

Indesign is crashing

  • January 9, 2019
  • 20 replies
  • 4250 views

InDesign is crashing immediately after opening. Anyone else having this issue? I already tried uninstalling and re-installing and restarting my computer.

    Correct answer SanyamTalwar

    Hi,

    We're very sorry for the interruption. It should be working again.

    Regards

    Sanyam Talwar

    20 replies

    M
    MC336298623j05
    Participant
    August 27, 2025

    Yes!

     

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    August 28, 2025

    Hi @MC336298623j05,

     

    I'm sorry to hear that InDesign keeps crashing on launch. Could you please confirm which version of InDesign you’re using and the details of your operating system so I can check further? In the meantime, please try the troubleshooting steps mentioned here: https://adobe.ly/45E7yAI and let me know if that helps. Also, do you see the Adobe Crash Reporter dialog box when InDesign crashes? If yes, kindly submit the crash report and then share the email address you used via DM, so I can check the logs with the team.

     

    Looking forward to your update.

    Abhishek

    L
    lisastarr8
    Participating Frequently
    January 9, 2019

    Adobe said they just fixed the issue. Sign out of CC, sign back in. Worked for me.

      P
      ptero55
      Participating Frequently
      January 9, 2019

      Yes, both Illustrator and InDesign are working for me now, too.

        shawn_starc
        shawn_starc
        Inspiring
        January 9, 2019

        Turn off the internet and launch the application. It will work fine.

        If you want you can download the previous version of AI and ID

        https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html

        https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

        B
        Beibie
        Participant
        January 9, 2019

        I resolved this by installing the version 13 of InDesign. Although when I opened up my file, I would need to convert it to version 13 format. It's a temporary fix until they come up with a solution to the bug.

        Here's how you install a different version:

        1. Open up your Creative Cloud App

        2. Click on the arrowhead drop-down button beside the InDesign icon

        3. Select Other Versions

        4. Install v 13.1

        Hope that helps.

        L
        lisastarr8
        Participating Frequently
        January 9, 2019

        Just got off the phone with Adobe...(1.5 hour wait, wow). They said 'millions' of users are having this problem today. No workaround yet; just said to use old versions of the software until they figure it out. ID 13.1 and AI 22.1 seem to be working for me.

        J
        johnneilmurphy
        Participant
        January 9, 2019

        All my ACC applications are crashing upon opening as well.

        P
        ptero55
        Participating Frequently
        January 9, 2019

        Yes, same problem here with both InDesign and Illustrator. Running latest versions of the Creative Cloud apps. Running most up-to-date version of Windows 10 (version 1803). Not sure if this has anything to do with this problem, but my system just received that latest security patches from Microsoft yesterday. Before then, these programs were fine.

        S
        Scheisseler
        Participant
        January 9, 2019

        It's not wi-fi per se, it's the internet. I'm connected through ethernet and pulled the plug, after which ID worked just fine. It's looking for some kind of confirmation or acknowledgment from the Cloud, and crashing when it doesn't get it (or maybe when it DOES get it).

        It will also open and stay open if you sign out from CC, but then of course you'll be prompted to sign in, and if you cancel, the app shuts down.

        Gotta love the Cloud.

        S
        S Agravante
        Participant
        January 9, 2019

        Yes, I'm on deadline... ID 2019 was working perfectly last night.

        Today, crashing crashing. I'm on MacOS Mojave 10.14.2 running iMac Retina 5K, late 2014.

        I just heard from 2 other designers I collaborate with that they are all crashing Illustrator and InDesign at different locations in California. I'm at home office on cable ISP, running wifi. Others are in corporate situations not running wifi as far as I know, on PCs.

        I reset ID preferences, restarted the computer, reset the computer, dumped and reinstalled ID 2019 3 times... but it really seems like software instead of hardware problem.

        I just wasted 2 hours of my time thinking this is incompatibility with older font/s and CC 2019.

        I finally downloaded back to CC 2018 and uninstalled 2019 ID. Of course, the line breaks are a little off so now I have to inspect a 50+ document carefully to make sure it's not totally messed up. Ugh.

        B
        Brad Serum
        Participant
        January 9, 2019

        I am having this problem as well.

        My imperfect workaround was to disconnect from the Internet while working in InDesign. That worked for me for emergency situations. I hope that helps others too.

        J
        Jim E Mac Millan
        Participating Frequently
        January 9, 2019

        Just received this from tech support:

        We are extremely sorry about the inconvenience caused. We are currently investigating the root cause of the issue.

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