keyboard shortcuts not working CC 2020

Explorer ,
Nov 10, 2019 Nov 10, 2019

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Hi all,

For some time, however, before updating to the 2020 version, the keyboard shortcuts like "shift + D" to duplicate or "shift + drag" to scale an element proportionally or "option + space" to zoom in no longer work. I tried all the solutions found on the forum but they didn't give results: I restarted the application doing the preferences reset, I deleted the files of preferences and cache, I restarted the mac, I reset the pram, ... I work on macbook pro Mojave. Any suggestions?

 

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Bug, EPUB, How to

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replies 130 Replies 130
Community Beginner ,
Mar 20, 2020 Mar 20, 2020

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Hi - I was helped by Adobe who uninstalled Malwarebytes from my computer -
then the problem was fixed, although I notice other little glitches with
Indesign, with paragraph and character styles. but at least Option and drag
to duplicate works. I then installed an updated free ersion of Malwarebytes
online and it seems ok. Maybe try uninstalling Malwarebytes and see if that
works.

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Community Beginner ,
Mar 20, 2020 Mar 20, 2020

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I don't have malwarebytes on my computers, so that's not the factor. Thanks, though.

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Community Beginner ,
Mar 20, 2020 Mar 20, 2020

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I don't have malwarebytes either and have never had. My computer is 3 months old and it was working on the older version of InDesign

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Community Beginner ,
Mar 20, 2020 Mar 20, 2020

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Adobe mentioned other software too, but I've forgotten what it was since I
didn't have it. It would be worth contacting them directly - there is some
serious problem and the more they hear about it...

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Community Beginner ,
Mar 20, 2020 Mar 20, 2020

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I updated InDesign to 15.0.2 and these functions started workin again for me.

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New Here ,
Jul 06, 2020 Jul 06, 2020

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I'm on InDesign 15.1.1 and having issues. Type Tool (T) is having problems, I'm sure others are as well.

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New Here ,
Nov 02, 2020 Nov 02, 2020

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It just started happening to me today and I am using Premiere Pro CC 2020.  I hav not yet tied InDesign or Photoshop or Illustrator, but this is going to squash my production time. ugggghhhh

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New Here ,
Mar 23, 2020 Mar 23, 2020

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This problem just popped up for me. I've had my MacBook for about 3 weeks (running catalina) and just today the keyboard shortcuts stopped working in InDesign. There's no updates for either the computer or software available. They've been working fine for the past 3 week. Anyone find any simple solutions?

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New Here ,
Apr 22, 2020 Apr 22, 2020

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I found the culprit for the issue on my end: it was my Wacom pad! I disconnected and all keyboard commands were back as they should be.

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Adobe Community Professional ,
Mar 23, 2020 Mar 23, 2020

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Are you running Webroot? Have you tried rebooting your computer and only opening InDesign to see if the shortcuts work again? This is usually another application interfering with InDesign's keyboard shortcuts. 

 

~Barb

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New Here ,
Mar 26, 2020 Mar 26, 2020

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I am having this problem with Illustrator (haven't tried other apps) all of the sudden this week I can't zoom with command + but + works zooming in otehr places just not adobe apps. I also have no more spacebar hand in the app, this all still happening after OSX update this week still AND restarts with only one app open. HELP this is majorly messing with work flow. I dont have Webroot - i dont even know waht that is !

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Most Valuable Participant ,
Mar 26, 2020 Mar 26, 2020

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Why not ask in the Illustrator forum?

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New Here ,
Mar 26, 2020 Mar 26, 2020

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Just tested happening in photoshop too - its all CC 😉

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New Here ,
Jun 18, 2020 Jun 18, 2020

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I just now updated my Adobe suite of products and wish I hadn't! Before I ran the updates the keyboard shortcuts were working fine. After the updates, not so much - e.g. the shortcut "W" for toggling between Normal and Preview modes does not work. I can assign the "W" to one or the other, but this is not how this shortcut worked. I loged into Adobe to see if there were other people having this problem, and found this "list of problems" with the keyboard shortcuts after the 2020 update. And all I see from Adobe are suggestions for what users can do. This is unacceptable. These shortcuts have been assigned by Adobe for years, and are still listed on the Adobe site as standard shortcuts. Please fix your shortcuts!

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New Here ,
Jun 22, 2020 Jun 22, 2020

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I'm having the same exact issue. For all Adobe CC the space bar doesn't work to "grab" the artboard. "command-space" doesn't work for the zoom shortcut. It seems Adobe is trying to eliminate the space bar for use with any shortcuts. This is very frustrating as these shortcuts have become second nature to me for almost 15 years!

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New Here ,
Jun 22, 2020 Jun 22, 2020

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Same issue here. Updated to Catalina V 10.15.5 a few days ago and working with the latest version of InDesign. No wacom. Can't drag and dublicate objects, shortcut for zoom does not work. Super annoying 

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New Here ,
Jun 26, 2020 Jun 26, 2020

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Came here to report this as well, specifically the zoom in/out shortcut not working. No wacom table for me either. In an odd workaround, I've found that this has worked for me. The zoom/in out doesn't seem to work on newly created (since update) documents. But, if I go and open a file created BEFORE the update, the zoom in/out will work. I then close that older document, and open one created since the update and the zoom in/out shortcut is remedied, it works again. Super annoying to have to do that, but it's a workaround (for me at least) in the interim. Give it a try. (I'm still on Mojave 10.14.6)

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Participant ,
Jul 03, 2020 Jul 03, 2020

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As for me, it's only the cmd-n and cmd-o the first time after launch that's not working. After creating a new document or opening through the menubar the issue is gone. ID15.0.3 OSX 10.13.6

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New Here ,
Jul 01, 2020 Jul 01, 2020

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Preference - smart guide - uncheck the transform option.shift move problem, shift alter drag problem, illustrator movement problem, shift movement problem il...

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Community Beginner ,
Jul 02, 2020 Jul 02, 2020

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Thanks, but this is for Illustrator, not InDesign.

Ciao, Sunni

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New Here ,
Jul 06, 2020 Jul 06, 2020

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Type Tool (T) Keyboard shortcut not working here. [InDesign 15.1.1 x64 - PC]

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New Here ,
Aug 11, 2020 Aug 11, 2020

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Same issue on mine, 15.1.1, Mac. Whenever I press the (T) it activates but switches back to another tool in a second. Very annoying, did you have the same issue?

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New Here ,
Sep 06, 2020 Sep 06, 2020

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Highly annoying, having the same issue here. Whenever I pressed T it switches back to the V selection tool instead. However, noting that this happened on an old ID document (haven't tested this extensively yet), but if I (in the same session) opened a new document with nothing in it, the T tool worked properly in the new document. Switched back to the old document, T switches back to the selection tool near instantaneously. Still, exiting InDesign caused a crash report. MacOS Catalina 10.15.6 on a 2019 Mac Pro.

 

Back in the day, going from PageMaker to InDesign was a really great experience, but these days it seems MONEY is the only thing Adobe cares about. And Adobe representatives need to stop blaming other softwares and retorting to "delete prefs and/or reinstall" at every turn. The InDesign codebase either needs a major overhaul, or we need something to replace InDesign. I'm looking at Affinity, but have yet to make the leap.

 

Edit: I've since rebooted but have not been able to reproduce the issue right off the bat, using the same documents. Tried starting Outlook, Microsoft Remote Desktop as well as Excel, but nothing triggered the bug. This may be something that is hard to reproduce, making it difficult to trace back to what is happening.

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New Here ,
Aug 07, 2020 Aug 07, 2020

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Same thing happening on PCs for past year on CC. Only instead of completely gone it is only sometimes gone.

It is there one minute and gone the next time I launch indesign. Exit program and they come back, sometimes. Sometimes it takes relaunching the program or rebooting the system.

 Does not matter if on PC or laptop.

I use many of the shortcuts previously mentions and ctrl-x to cut ctrl-v to paste, or just hitting the delete key on the keyboard.

 

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Community Beginner ,
Aug 19, 2020 Aug 19, 2020

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Same here. Cmd+Space is not working for Zoom; Shift is not working to constrain.

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